Ipoffice Contents
1100 Series Phones
How to install, register, and factory reset, IP Office 1100 Series IP Phones
9600 Series Phones
How to install, register, and factory reset, IP Office 9600 Series IP Phones
J100 Firmware Upgrade
Avaya J129/J139/J159/J169/J179/J189 IP Phone Firmware Upgrade for IP Office
J100 Reset to defaults
Avaya J129/J139/J159/J169/J179/J189 IP Phone Reset to defaults
J179 IP Phone setup
How to setup a J139 SIP phone with a IP Office system.
J179 Backgrounds
How to set a custom background image on an J179 IP telephone
The IP Office Admin Applications
The IP Office Administration suite consists of a number of applications for IP Office installers and maintainers.
Configure Analog Lines
A line is assigned Incoming and Outgoing Group ID's, which must be defined.
Small Community Network
IP Office systems linked by IP trunks can enable voice networking to form a Small Community Network (SCN)
Certificate Expiry Warning
The IP Office self-signed certificate will expire 7 years after the creation date. If the date is wrong, the certificate will expire prematurely.
UC Module IP change
Access the UC MOdule CLI to manually change the IP address without reloading.
Checking the LEDs
Hardware LED indicator meanings in an IP Office system configuration.
Enable console output via telnet
Enable access to IP Office debug shell from a telnet session.
Embedded Voice Messaging Codes
IP Office Embedded Voice Messaging Codes
Hunt Groups
A line is assigned Incoming and Outgoing Group ID's, which must be defined.
IP Office IP 500 Card Options
The IP500 control unit has 4 slots for the insertion of cards. These cards can be divided into two types; base cards and daughter cards.
Block Incoming Callers
Use the following slides as a guide for blocking an incoming call based on its Caller ID
IP Office Backup / Restore
IP Office configuration Backup and Restore procedure
IP Office 500 Base Cards
The IP500 control unit has 4 slots for the insertion of cards. These cards can be divided into two types; base cards and daughter cards.
Upload Configuration
How to upload a configuration file to an IPOffice using the Manager (administration) Program
PRI Link SCN to CS1K
Small Community Network between IP Office Gateway and CS1K
IP Office DCHP Options
IP Office external DHCP server settings
DID Incoming Call Route
IP Office - DID Incoming Call Route
IP Office Importing a Directory
How to create and import an IP Office Telephone Directory
Configuring ARS
Use the following slides as a guide for setting up Automatic Route Selection
Configuring DID E1/PRI
Use the following slides as a guide for setting up a EURO ISDN PRI with DID
Hotline/Ringdown
IP Office, call a preset number on lifting the handset..
IP Office Introduction
The IP500 and IP500 V2 are stackable units with an optional 19 inch rack mounting kit and an optional wall mounting kit for smaller configurations.
Adding Licenses
IP Office features and applications require the entry of license keys.
Music on Hold
Download holdmusic.wav - an IP Office Music on Hold audio file.
IP Office Import/Export Short Codes
Procedure to Import/Export IP Office Short Codes, or other settings, from and to a plain text .csv file
IP Office Phones
IP Office Release 11.1 supports the following IP, digital, and analog phones
SIP to CS1K NRS
The CS1K programming for a PRI link to an IPOffice with caller ID.
UDP Dialing to CS1K
Unable to UDP (Uniform Dialing Plan) dial from IP Office. Phone shows Incompatible on screen.
IP Office Server Edition Installation
How to setup IP Office Server Edition
IP Set Config Files
Avaya IP phones request configuration files from the file server
IP Office Licenses
The following IP Office licenses are available to activate various features and applications.
Line Appearance
A Line Appearance button is used to make and answer external calls on a specific line
Lines and Groups
A line is assigned Incoming and Outgoing Group ID's, which must be defined.
Manager Configuration
Some basic configuration settings for the IP Ofice Manager (administration) Program
Set Time and Date
For IP Office systems without access to a time server, you can manually set the time and date using an IP Office System Phone.
No Answer Time
his setting controls the amount of time before an alerting call is considered as unanswered.
Off-Switch Transfer
Inhibit Off-Switch Forward/Transfer: When enabled, this setting stops any user from transferring or forwarding calls externally. Therefore, un-check it to allow external call-forward. Voicemail/VMPro needs this option un-checked in order to transfer callers off-site.
Installer PC Hookup
The default address for an IP Office control unit LAN port is 192.168.42.1/255.255.255.0.
Phone Port Pinout
IP Office signal pin-outs for digital and analog phone, and analog trunk ports
PRI/BRI Trunk Port Pinout
IP Office signal pin-outs and wire colours for PRI/BRI ports
TCM Port (RJ21) Pinout
IP500 Digital Station 16A/30A external expansion module TCM Port Pinout.
QSIG PRI to CS1K
The CS1K programming for a PRI link to an IPOffice with caller ID.
Reconfig through DTE
Return an Avaya IP Office to it's factory defaults (if you don't know the units IP Address or password) via the serial port on the back of the Control Unit
Reset all passwords
Passwords can be reset to default values via the RS232 (DTE) Maintenance port
Default Short Codes
A table listing the default system short codes present in IP Office Release 5+ system's configuration.
SCN Short Codes
Using short codes it is possible to have the dialing of numbers on one system to be redirected to another system and dialed there.
SCN Supported Features
The following telephony features are supported between systems in a multi-site network.
SCN Meshed Configuration
IP Office SCN meshed configuration: each site can reach each other in a single hop, requires IP lines to each site - from each site.
SD Card Folders
How to remove an SD card from a running system, without causing file corruption.
SD Card Shutdown
How to remove the SD card from a running IP Office system, without causing file corruption.
Set/display IP address
Display or change the IP adresss of either LAN port via the RS232 Maintenance port
Set Time and Date
IP Office time and date can be set by Voicemail Pro/Manager, SNTP, or Manually using an IP Office System Phone. Automatic Daylight Savings Time (DST) adjustment can also be set.
Short Code Characters
The IP Office uses short codes to match the number dialed to an action. The number dialed (or part of it) can be used as feature parameter.
SIP Trunk Config
IP Office configuration to route calls to a CS1K via SIP and NRS.
System Status & Java
If System Status fails to open with a missing Java error, manually edit the SSA batch file with the Java path
IP Office Trial Licenses
The following IP Office Trial Licenses are available to test features and applications before purchase.
User Profile licenses
IP Office User Profile Licenses explained.
Reset VMPro Administrator password
Passwords can be reset to default values via the RS232 (DTE) Maintenance port