SD Card Folders

There are three types of System SD card available, which defines the default operating mode:

MU-LAW: for countries using μ-law voice encoding (US, Japan) and US locale settings
A-LAW: for countries outside the US, using a-law companding, eg: Europe
PARTNER: Partner Edition, only available in North America

The Serial Number is printed on the Feature Key Dongle (SD card) and prefixed with SN (IP500) or FK (IP500 V2).
It is also shown in the IP Office Manager System configuration tab, under Dongle Serial Number.

The System SD card contains the following folders:

	system
	primary
	backup
	lvmail
	doc
	dynamic
	temp

Feature Key

primary:	Contains configuration, system, and boot files. Firmware files, music on hold, and license key files.
backup:	A copy of the Primary folder - at some point.
lvmail:	System prompts for embedded voicemail. The sub-folder /AAG contains the auto-attendant greetings.
docs:	PDF documentation for this system release.
dynamic:	Contains working files, which are retained through a reboot.
temp:	Contains working files, which are NOT retained through a reboot.

The System SD card is also the Feature Key Dongle, and is required to make the system work. NEVER re-format the System SD card with a PC, as doing so will erase the Feature Key serial number. Only the Admin program can reformat it without killing it. The Volume Name indicates the variant of IP Office, but does not define it. The Feature Key does. Different files exist in /primary for each variant.

ONLY format an SD card with IP Office Manager, select File ➤ Advanced ➤ Format IP Office SD Card
Use the Recreate IP Office SD Card command to copy the files and folders onto the card from the Manager PC.

The Optional SD card can contain a similar set of folders, used as an additional backup, or for upgrading the System SD card. Use SDHC 4GB minimum Class2+ Single partition FAT32 format card(s). You are safe to format this card where you like!

SD cards must always be shutdown before being removed from a running system. This will disable Embedded Voicemail. If the System SD card is removed, features licensed by the card's Feature Key serial number will continue operating for up to 2 hours.

IP Office 500v2 SD card slots:

IP Office 500v2 SD card slots

IPO IP500 V2 SAP Codes:

IPO IP500 V2 SYS SD CARD A-LAW (700479702)
IPO IP500 V2 SYS SD CARD MU-LAW (700479710)
IPO IP500 V2 SYS SD CARD PARTNER (700479728)
IPO IP500 V2 SYS SD CARD NORSTAR (700500948)