Mike's PBX Cookbook

Default Short Codes

Most IP Office control units are available in A-Law and μ-Law models. Typically μ-Law models are supplied to North American locales, A-Law models are supplied to the rest of the world. In addition to using different default companding, A-Law and μ-Law models also support different default short codes. The following table lists the default system short codes from IP Office Rel. 5 onwards.

Short CodeTelephone
Number
FeatureA-Lawμ-Law
*00BlankCancel All Forwardingsm_tick.pngsm_tick.png
*01BlankForward Unconditional Onsm_tick.pngsm_tick.png
*02BlankForward Unconditional Offsm_tick.pngsm_tick.png
*03BlankForward ON Busy Onsm_tick.pngsm_tick.png
*04BlankForward ON Busy Offsm_tick.pngsm_tick.png
*05BlankForward ON No Answer Onsm_tick.pngsm_tick.png
*06BlankForward ON No Answer Offsm_tick.pngsm_tick.png
*07*N#NForward Numbersm_tick.pngsm_tick.png
*08BlankDo Not Disturb Onsm_tick.pngsm_tick.png
*09BlankDo Not Disturb Offsm_tick.pngsm_tick.png
*10*N#NDo Not Disturb Exception Addsm_tick.pngsm_tick.png
*11*N#NDo Not Disturb Exception Delsm_tick.pngsm_tick.png
*12*N#NFollow Me Heresm_tick.pngsm_tick.png
*13*N#NFollow Me Here Cancelsm_tick.pngsm_tick.png
*14*N#NFollow Me Tosm_tick.pngsm_tick.png
*15BlankCall Waiting Onsm_tick.pngsm_tick.png
*16BlankCall Waiting Offsm_tick.pngsm_tick.png
*17?UVoicemail Collectsm_tick.pngsm_tick.png
*18BlankVoicemail Onsm_tick.pngsm_tick.png
*19BlankVoicemail Offsm_tick.pngsm_tick.png
*20*N#NSet Hunt Group Night Servicesm_tick.pngsm_tick.png
*21*N#NClear Hunt Group Night Servicesm_tick.pngsm_tick.png
*22*N#NSuspend Callsm_tick.pngsm_cross.png
*23*N#NResume Callsm_tick.pngsm_cross.png
*24*N#NHold Callsm_tick.pngsm_cross.png
*25*N#NRetrieve Callsm_tick.pngsm_cross.png
*26 Clear CWsm_tick.pngsm_cross.png
*27*N#NHold CWsm_tick.pngsm_cross.png
*28*N#NSuspend CWsm_tick.pngsm_cross.png
*29BlankToggle Callssm_tick.pngsm_tick.png
*30BlankCall Pickup Anysm_tick.pngsm_tick.png
*31BlankCall Pickup Groupsm_tick.pngsm_tick.png
*32*N#NCall Pickup Extnsm_tick.pngsm_tick.png
*33*N#NCall Queuesm_tick.pngsm_tick.png
*34N;NHold Musicsm_tick.pngsm_tick.png
*35*N#NExtn Loginsm_tick.pngsm_tick.png
*36BlankExtn Logoutsm_tick.pngsm_tick.png
*37*N#NPark Callsm_tick.pngsm_tick.png
*38*N#NUnpark Callsm_tick.pngsm_tick.png
*391Relay Onsm_tick.pngsm_tick.png
*401Relay Offsm_tick.pngsm_tick.png
*411Relay Pulsesm_tick.pngsm_tick.png
*422Relay Onsm_tick.pngsm_tick.png
*432Relay Offsm_tick.pngsm_tick.png
*442Relay Pulsesm_tick.pngsm_tick.png
*45*N#NAcquire Callsm_tick.pngsm_tick.png
*46BlankAcquire Callsm_tick.pngsm_tick.png
*47BlankConference Addsm_tick.pngsm_tick.png
*48BlankVoicemail Ringback Onsm_tick.pngsm_tick.png
*49BlankVoicemail Ringback Offsm_tick.pngsm_tick.png
*50BlankForward Huntgroup Onsm_tick.pngsm_tick.png
*51BlankForward Huntgroup Offsm_tick.pngsm_tick.png
*52BlankCancel or Denysm_tick.pngsm_tick.png
*53*N#NCall Pickup Memberssm_tick.pngsm_tick.png
*57*N#NForward On Busy Numbersm_tick.pngsm_tick.png
*70BlankCall Waiting Suspendsm_tick.pngsm_cross.png
*70*N#NDial Physical Extn By Numbersm_cross.pngsm_tick.png
*71*N#NDial Physical Extn By IDsm_cross.pngsm_tick.png
*9000*"MAINTENANCE"Relay Onsm_tick.pngsm_tick.png
*91N;N".1"Record Messagesm_tick.pngsm_tick.png
*92N;N".2"Record Messagesm_tick.pngsm_tick.png
9NNDialsm_cross.pngsm_tick.png
?.Dialsm_tick.pngsm_cross.png

Notes:

N - Match Any Digits
Matches any dialed digits (including none). The Dial Delay Time or a following matching character is used to resolve when dialing is complete.

? - Default Match
This character can be used on its own to create a short code match in the absence of any other short code match.

U - User Name
Replace with the User Name of the dialing user. Used with voicemail.

. - Dialed Digits
Replace with the full set of dialed digits that triggered the short code match.


Additional short codes of the form *DSSN, *SDN, *SKN, these are used by the IP Office system for internal functions and should not be removed or altered. Short codes *#N and **N may also visible, these are used for ISDN functions in Scandinavian locales.

For IP Office 4.2+, the default *34 short code for music on hold has changed to *34N;.

Default auto attendant short codes of the form *81XX, *82XX, *83XX and *84XX are only added when an Embedded Voicemail auto attendant is added to the IP Office's configuration.