Training Goals
Click on the buttons for training goals:
CS1000 - Apprentice
- Setup TTY connection from PBX to computer
- Add, Move or Change a digital/IP phone
- Identify Phone location (TN) by using the DN
- Identify IP Phone location based on IP address
- Enable call forwarding to voice mail
- Add Phone to Ringing Number Pickup Group
- Enable Mobile X for a phone
- Describe and Setup a Multi-Call Ring (MCR) key on a phone
- Build Telephone Templates in Element Manager (>RLS 7.0)
- Change System Time
- Print out phone/card inventory
- Check digital trunk status
- Reset D-Channels
- Check status of IP Media Gateway (MGC) cards
- Identify ACD and CDN numbers
- Update Firmware on IP sets and digital sets
- Backup Linux Base OS on CPDC cards
- Print Customer Data Block
- Program Calling Party Name Display
- Building Pseudo TTY ports
- Tracing a call
- Programming Flexible Feature Codes
- Setting up Call Bill Call accounting
- Setting up Night Service (NIT DN)
- Printing out the History File
- Enabling D-Channel Monitoring
- Building Authorization Codes
- Setting up group pickup
- Programming Speed Call Lists
- Cleaning PBX system air-filters
CS1000 - Journeyman
- Program Route Data Blocks and Trunks
- Installing UDT card in the system
- Setup PRI connection to another CS1000E
- Setup PRI connection to an IP Office
- Setup SIP and/or H.323 trunking to another CS1000E
- Setup SIP trunking to an IP Office
- Implement NARS/BARS programming for coordinated dialing, least cost routing, and failover.
- Install/reload Call Server system software on CP-PM card
- Install/reload Linux software on CP-DC card
- Patch Call Server(s)
- Patch Linux Server(s)
- Program Signaling Server Applications on CPPM and/or CPDC cards
- Program NRS Applications on CPPM and/or CPDC cards
- Perform Bulk Import of Phones in Element Manager
- Gather Phone Database for Programming
- Moving a card in the system
- Restoring MGC from Gold Image
- Recovering PBX Password
- Remote Backup and Restore
- Changing IP address on PBX and system components
- Setting up Network Attendant Service
- Cabling ELAN/TLAN connections for CS1000 and system components
- Adding a Media Gateway to the system
- Programming Zone Based Digit Manipulation
- Resetting Linux OS Passwords
- Consolidate TNs and Card slots
- Installing Direct Inward Dial (DID) trunks
- Build Incoming Digit Conversion (IDC) tables
IP Office - Apprentice
- Install IP Office Manager on Laptop
- Login to IP Office via the LAN port
- Add Extensions
- Add Users
- Modify Individual Phones
- Adding IP Extensions
- Copy and Paste Multiple Phones
- Program Phone to use separate ARS tables
IP Office - Journeyman
- Programming SIP Lines
- Programming Small Community Network Lines
- Setup System Status Application
- Setup System Monitor Application
- Setup Small Community Network with multiple IP Office
- Integrate IP Office with CS1000 using SIP Trunks
- Integrate IP Office with CS1000 using Q.SIG Trunks
- Program Short Codes
- Build Incoming Call Routes
- Setup Alternate Route Service (ARS) for Outbound Calls
- Reset IP Office Passwords
- Importing a Directory
Cisco Unity/CUACA
- Factory Reset IP telephone
- Reset voice mail password
- Use Greeting Administrator to change Call handler prompt
- Assign a user as a handler owner
- Map out Call handlers that make up auto attendant
- Configure distribution list on Cisco Unity
- Create a Schedule for Call handlers
- Resyncronize CUACA with CUCM
- Verify CUACA Services are running
- Configure Alternate Destination in CUACA
Cisco CUCM - Apprentice
- Add New ip Phone
- Locate IP phone on switch using mac address
- Reset port security lockout on switch
- Use Dialed Number Analyser to Determine the path of a call
- Import CUCM user into Cisco Unity
- Add Phone DN to Call Pickup Group
- Add User to Mobile Voice Access
- Add User to Single Number reach
- Add Directory Number to IP phone
- Troubleshoot CUCM/Cisco Unity Backup
- Bulk edit/add/delete phones
- install RTMT from CUCM webpage
- Use RTMT to trace Telephone calls
- Troubleshoot CUCM dialing (partitions / Calling Search Spaces)
- Remove Directory Number From Phone
- Verify which CUCM an IP phone is registered to
- Identify Outside connections through Voice Gateway
- Factory Reset IP phone
- Graceful shutdown and reboot
- Generate Phone reports
- Swap Ip Telephones (same Model)
- Swap Directory numbers and IP phones (Different Model)
- Configure User with Single Number Reach
- Reset User Password and User PIN
- Match CUCM CTI route point to QRG
Cisco CUCM - Journeyman
- Configure a broadcast hunt group
- Configure a top down hunt group
- Configure a circular hunt group
- Configure a Longest idle hunt group
- Configure user for Mobile Voice Access
- Troubleshoot a call from the voice gateway IOS
- Map a hunt group on CUCM to a distribution list on Cisco Unity
- Verify Power Over Ethernet (POE) to ip telephone
- Listen/export to recorded calls on CMS
- Listen/export recorded calls on Telstrat
- Troubleshoot Single Number Reach (SNR) and Mobile Voice Access (MVA)
- Configure Translation Pattern
- Configure T1 Or E1 Connection
- Configure Sip or H.323 Trunk
- troubleshoot NTP
- Troubleshoot DHCP
- Troubleshoot DNS
- Troubleshoot TFTP
- Restart CUCM Service
- List all dialable numbers on the system
- Reset T1 Or E1 Connection on voice gateway
- Explain how Remote Destination Profiles work with MVA and SNR
- Determine System's MVA call in DN