Customer Data Block
The Meridian 1 software has the ability to be divided into multiple customers. A customer is a partitioning or division of the Meridian 1 software into several virtual switches, one for each customer. The division is so extensive that it is as if each customer is on a separate PBX. Most Meridian 1 systems will have only one customer defined. Typically, Customer 0 (zero). When servicing a Meridian 1 with more than one customer, take care to enter the correct customer number for the programming being performed.
Prior to software release 21, the Customer Data Block (CDB) displayed over 150 prompts, all in one long list in no particular order. This was very intimidating to many technicians. Release 21 divided the prompts into 25 functional groups called "gates". Now the prompts in each gate deal with the same subject. The gates are named for the subject that the prompts address. A technician may navigate to a particular gate by entering it at the TYPE prompt. It is also possible to enter CDB at the TYPE prompt and enter through the list of gates. When the required gate is displayed, entering YES will open the gate, displaying the prompts.
Due to the fact that the CDB used to be one long list of prompts, several prompts appear in several different gates. This is done for convenience. For example, the prompt OPT (Options) appears in seven different gates. Even though OPT is available in several gates, it is the same prompt. With this in mind, a technician may enter any available response at the OPT prompt, within any gate even though the response is from a different gate.
Building a new Customer Data Block
A new system will not have a CDB defined. Before any customer-oriented features may be programmed, such as routes or phones, a customer data block must be created. The following is the procedure for creating a new customer data block for Customer 0.
>LD 15
REQ: new
CUST 0
TYPE: default
ANI_DATA
- ANAT xxx (Main phone number prefix or central office code)
- ANLD xxxx (Main phone number suffix or subscriber code)
NOTE: ANI_DATA and prompts will only be prompted if the proper software feature package is equipped.
The following are the most common features and prompts that should be addressed when programming features in the CDB for a basic system. The less used or advanced prompts and gates have been removed for simplification. See the Digital M2250 Console information sheet for the ATT_DATA gate. For a complete description of all the LD 15 gates, prompts and responses, refer to the Software Input / Output Guide, Administration, 553-3001-311, Load 15.
FTR_DATA - Features
| Prompt | Response | Description |
|---|---|---|
| REQ: | CHG | |
| TYPE: | FTR_DATA | Features and Options |
| CUST | Enter the customer number | |
| OPT | Options; make multiple entries. This prompt is available in several LD 15 gates. | |
| DGRP | Maximum number of Dial Intercom Groups, (0)-2046 | |
| IRNG | Intercom Ring, (NO) YES | |
| PKND | Number of digits dialed for Group Pickup, (1)-4 | |
| SPRE | Special Prefix Number, 1-4 digits | |
| SRCD | Set Relocation Security Code, 4 digits | |
| MUS | Music on hold, internal, (NO), YES | |
| MUSR | If MUS=YES is defined, Which Route? (Must define route first) |
INT_DATA - Intercept Treatment
| Prompt | Response | Description |
|---|---|---|
| REQ: | CHG | |
| TYPE: | INT_DATA | Intercept Treatment |
| CUST | Enter the customer number | |
| ACCD | OVF OVF OVF ATN | Access Denied (TARG / TGAR, COS Access Restrictions) |
| RANR | If RAN is defined, Which Route? | |
| CTVN | OVF OVF OVF ATN | Call to vacant number (Undefined DN) |
| RANR | If RAN is defined, Which Route? | |
| MBNR | OVF NAP OVF NAP | Maintenance Busy (Disabled) |
| RANR | If RAN is defined, Which Route? |
Intercept treatment determines what happens to a caller that is sent to an invalid destination. There are four entries per prompt. Each entry represents a different call type. These types are as follows:
- First entry → Calls from a station or DISA
- Second entry → Calls transferred from an attendant
- Third entry → Incoming calls from a TIE trunk
- Fourth entry → Incoming calls from a DID or CCSA trunk
| First | Second | Third | Fourth |
|---|---|---|---|
| Station | Attendant | TIE trunk | DID trunk |
If one entry is to be changed, the technician must enter all four fields, separated by a space. The available entries are:
ATN → Transfer to Attendant queue & activate the Intercept ICI key, if equipped.BSY → Busy toneNAP → Not applicableOVF → Overflow tone (fast busy)RAN → Play a recorded announcementSRC1-8 → Announcement source channel
LDN_DATA - Listed Directory Number
| Prompt | Response | Description |
|---|---|---|
| REQ: | CHG | |
| TYPE: | LDN_DATA | Listen Directory Numbers |
| CUST | Enter the customer number | |
| OPT | Options; make multiple entries. This prompt is available in several LD 15 gates. | |
| DLDN | (NO) YES | Departmental listed directory number |
| LDN0 | xxxx | Listed Directory Number 0, xxxx = main DID number |
| LDA0 | Console associated with LDN0 when DLDN=YES | |
| LDN1 | Listed Directory Number 1, | |
| LDA1 | Console associated with LDN1 when DLDN=YES | |
| LDN2 | Listed Directory Number 2, | |
| LDA2 | Console associated with LDN1 when DLDN=YES | |
| LDN3 | Listed Directory Number 3, | |
| LDA3 | Console associated with LDN3 when DLDN=YES | |
| LDN4 | Listed Directory Number 4, | |
| LDA4 | Console associated with LDN3 when DLDN=YES | |
| LDN5 | Listed Directory Number 5, | |
| LDA5 | Console associated with LDN3 when DLDN=YES | |
| ICI |
Listed Directory Number
This feature allows up to 5 DID numbers to be sent to the attendant Console(s).
When DLDN = NO, enter the sent digits of the main DID(s) at the LDN1 through LDN5 prompts to route those DID calls to the Attendant Console queue.
Departmental Listed Directory
Departmental Listed Directory Number (DLDN=YES) Allows specific DID numbers and or stations dialing 0 to be sent to different consoles. This feature will allow up to 6 (0-5) different consoles, or departments. An example application where this feature could be used is when a system has remote cabinets with consoles at both locations.
Example:
LD 15, LDN_DATA:
DLDN YES
LDN0 1300
LDA0 1LD 12, Attendant Console:
ANUM 1LD 10 / 11, Telephones:
LDN 0
When a telephone with LDN=0 dials 0, the software looks at LD 15, LDA0=1 which means attendant number 1 (LD 12, ANUM=1) and the call is routed to attendant #1. If an outside caller calls DID 228-1300, the call is routed to LDN0=1300 which sends the call to LDA0 which is programmed for attendant number 1 (LD 12, ANUM=1). This example only shows department 0. The programming is the same for departments 1 through 5.
NIT_DATA - Night Service by Time of Day
| Prompt | Response | Description |
|---|---|---|
| REQ: | CHG | |
| TYPE: | NIT_DATA | Night Service |
| CUST | Enter the customer number | |
| NIT1 | First night DN | |
| TIM1 | First night time, in 4-digit, 24-hour format | |
| NIT2 | Second night DN | |
| TIM2 | Second night time, in 4-digit, 24-hour format | |
| NIT3 | Third night DN | |
| TIM3 | Third night time, in 4-digit, 24-hour format | |
| NIT4 | Fourth night DN | |
| TIM4 | Fourth night time, in 4-digit, 24-hour format |
When all consoles have activated their night button or the system is Sysloaded, the system is in night mode. When a trunk call comes in during night mode, the system looks at LD 14, NITE of that trunk. If a DN has been defined at the LD14, NITE prompt, the call is routed to that DN. If no DN is defined at the LD 14, NITE prompt, the call is sent to LD 15, NIT_DATA. The system looks at the system time and routes the call to the defined night DN for that time period.
NOTE: All entries in NITE_DATA must be input in chronological order.
RDR_DATA - Call Redirection (call forwarding and hunting)
| Prompt | Response | Description |
|---|---|---|
| REQ: | CHG | |
| TYPE: | RDR_DATA | Call Redirection |
| CUST | Enter the customer number | |
| OPT | Options; make multiple entries. This prompt is available in several LD 15 gates. | |
| CFTA | Call forward to trunk access code allowed, (NO), YES | |
| CFN0 | Number of normal ringing cycles for CFNA, Option 0 | |
| CFN1 | Number of normal ringing cycles for CFNA, Option 1 | |
| CFN2 | Number of normal ringing cycles for CFNA, Option 2 | |
| DFN0 | Number of distinctive ringing cycles for CFNA, Option 0 | |
| DFN1 | Number of distinctive ringing cycles for CFNA, Option 1 | |
| DFN2 | Number of distinctive ringing cycles for CFNA, Option 2 |
Number of rings before Call Forward no answer
The number of rings before Call Forward no answer is defined as follows:
LD 15: LD 10/11, Telephones: RDR_DATA CLS FNA (Forward no answer allowed) CFN0 x FDN (DN to be forwarded to) CFN1 x RCO y CFN2 x
(x = Number of rings before forwarding)
(y = 0 ~ 2 OR CFN0 ~ CFN2)
Call Forward to Trunk Access Code
When LD 15, RDR_DATA, CFTA = YES, and the telephone has CLS = CFXA, the telephone cannot be forwarded to just the trunk access code. It may however be forwarded to a trunk access code and an external number. This will prevent some types of Toll fraud.
TIM_DATA - Timers
| Prompt | Response | Description |
|---|---|---|
| REQ: | CHG | |
| TYPE: | TIM_DATA | Timers |
| CUST | Enter the customer number | |
| PHDT | Hold recall timer, Analog Sets, 1-(30)-63 in 2-second intervals | |
| DBRC | Hold recall timer, Digital Sets, 2-(60)-120 in even numbers | |
| RTIM | 30 30 30 | Recall timer for Slow Answer (Ring no Answer), Camp-On and Call Waiting, xxx yyy zzz. Slow Answer, (xxx) is in multiples of six seconds. Camp-On, (yyy) and Call Waiting, (zzz) are both in blocks of two seconds. Odd numbers will automatically be rounded down. Default setting is 30 seconds for all three fields. Whenever any prompt is changed, All three must be entered. |
Options (OPT)
This prompt appears in several different gates. Any correct response or group of responses may be entered from any gate that the OPT prompt appears. When printed out, a "block" of responses is shown. It can be compared to Class of Service on telephone sets. Many Customer-wide features are turned on here. Most of the responses end in either A for allow or D for deny. Others end in I for include and X for exclude. Different responses may be entered at one time, separated by a space. There is a great deal of responses available for the Options prompt. The following are the most commonly used responses.
(CFRD) CFRA Call Forward reminder tone for analog sets. (CPD) CPA Call Park (LRD) LRA Last number Redial (MCTD) MCTA Malicious Call Trace (MCX) MCI Message Center (RND) RNA Ring again