Service Directory Numbers
There are two types of Service Directory Number (SDN's):
1. Inbound - Required for dialable services, the number a caller dials to access a service.
These are the ones we're interested in for creating dialable services or applications.
2. Outbound - Added automatically by the system to place outgoing calls.
You cannot use CallPilot Manager to create or modify outbound SDNs.
A Service Directory Number (SDN) is defined for every service or application that is to be directly accessed by callers. It is equivalent to the Voice Services DN (VSDN) table in Meridian Mail.
Call Pilots treatment of an incoming call:
- Call Pilot attempts to find a match for the dialed number in the SDN table. If a match is found, the caller receives the prompts and call handling associated with the service.
- If there is no match in the SDN table, a match is attempted in the mailbox directory.
- If the dialed number is not matched to a SDN number or a mailbox extension, the caller hears, "You have been forwarded to a voice messaging service, but the person at the extension dialed does not subscribe to this service. Transferring to an attendant..."
The Service Directory Number (SDN) Table:
[System], [Service Directory Number]
Adding inbound Service Directory Numbers (SDNs)
To make a custom application available to mailbox owners or callers, add the SDN to the CallPilot SDN Table. When a custom application becomes obsolete, delete the SDN. You must know the Controlled DN (CDN) or Phantom DN configured on the switch for the service you are adding.
The SDN Details page is used to add new SDNs or modify existing ones:
[System], [Service Directory Number], click on an SDN to edit, or click NEW to create.
Click NEW, and fill in the following:
- Service DN: Used to access this service - this DN is programmed as an ACD or Phantom DN in PBX.
- Application Name: The drop-down box lists the available features and applications. You application must have previously been built and saved in the Application builder. If it doesn't appear in the drop-down list, its not finished.
- Minimum Channels: Use to reserve channels for this service. A zero setting (default) reserves no channels. Note: The sum of all minimum channels in the SDN table cannot exceed the total number of channels on the system.
- Maximum Channels: Use to limit the number of channels a service can use. Call Pilot queues calls when the maximum limit is reached. A zero setting disables the service.
- Session Profile/ Mailbox Number: To express message to a specific mailbox enter a DN.
Note: The PBX must forward the SDN to the Call-Pilot CDN, either via an ACD in NCFW (Night Call Forward), or a Phantom DN with FTR DCFW (Default Call Forward). The Phantom DN method is prefered for callpilot systems, although either works.
The Maximum number of SDNs that you can add for each server is:
201i - 500 703t - 2500 1002rp - 2500 1005r - 2500
You cannot add or delete an outbound SDN in CallPilot Manager, they're added automatically by the system to place outgoing calls.