Configure a Phantom DN
Phantom DN's are used to permanently call-forward one number to another, or to direct calls to a voicemail system.
Phantom DN's are used as an alternative to dummy (secondary) ACD queues, and typically route calls to Meridian Mail or Call Pilot dialable services (via the VSDN or SDN table). It is preferable (although not imperative) to use phantom DN's with Meridian Mail or Call Pilot because calls are forwarded with a "no answer" condition, as opposed to a "busy".
- Phantom DN's emulate 500 sets, exist only in software, and require no hardware
- Virtual DN's are similar, exist only in software, but are used for IP sets and trunks
A phantom loop must be provisioned in the switch before you can configure phantom DN's.
To check if a phantom loop already exists, print the configuration record in LD22...
>LD 22
REQ prt
TYPE cequ
:
SUPL 000 004 008 012
016 032 036 040
048 P064 P068
A phantom loop is shown with the prefix P. Above, superloops 64 and 68 are phantom loops.
- To create a phantom loop, refer to Configure a Phantom Superloop
- With an older Option 11, refer to Phantom Terminal Numbers to determine the useable TN's
Configure a Phantom DN
With a phantom loop built or provisioned on the PBX, we can configure a phantom DN in Overlay 10. The important feature is DCFW (default call forward) which is only prompted for Virtual TNs. This defines the "forward-to" number (max 31 digits), which may also be preceded by an access code (ACOD) if needed. An external call forward also requires CLS CFXA, and the appropriate NCOS level. Precede with an X to remove the DCFW.
LD 10
| Prompt | Response | Description |
|---|---|---|
| REQ | NEW | Add new data |
| TYPE | 500 | Type of set |
| TN | l s c u | Terminal number, where l is the phantom loop, sis the shelf, c is the card, and u is the unit. (for Option 11C, the TN is c u only - and different to the phantom loop number) |
| CDEN | xx | Defaults to 4D |
| DES | xxxxxx | Designator |
| CUST | xx | Customer number, usually 0 |
| DN | yyyy | The dummy DN number, must be a unique single appearance DN. Later, this DN will access a Voice Messaging or Multimedia Messaging service. |
| CLS | UNR | Unrestricted - Phantom DN's can not originate calls, so this is secure |
| FTR | DCFW xx yyyy | DCFW = Default Call Forward. xx = digit length (even); yyyy = the CDN to which this DN forwards. Set this to the Voice Messaging or Multimedia Messaging (for FAX) CDN queue. |
| <enter> | Accept defaults for the rest of the data block. |
To add another DN, repeat these steps.
Exit Overlay 10 by entering: ****
Remember, Meridian Mail or Call Pilot will answer with something like "user does not subscribe to this servce" UNTIL an appropriate entry is made in the VSDN (Meridian Mail) or SDN (Call Pilot) table. However, if she does answer, you know the DCFW CDN is correct.
Call Forward External....
To call forward externally, for example: FTR DCFW 12 9123456 (where 9 is an access code), note the following points:
1. The Phantom DN will need CFTA (Call Forward by Call Type Allowed) and CFXA (Call Forward External Allowed) class of service options in LD 10. Both are default denied.
2. Check the Call Redirection Data Block (RDR_DATA) and confirm the following:
- CFTA YES - Call Forward to Trunk Access code allowed
- OPT CFF - Option: Call Forward Forwarding
Note that the LD 10/11 CFTA is not the same as the LD 15 CFTA, and they must both be allowed.
Change CFO (default) to CFF if necessary, and make sure your Phantom DN has a suitable NCOS value.
CFF means: 'Use the CLS/NCOS of the Forwarding TN to determine restriction in a CFW condition'
CFO means: 'Use the CLS/NCOS of the Originating TN to determine restriction in a CFW condition'
Print RDR_DATA in LD 21, change it in LD 15.
3. For Trunk to Trunk connections to work, the following must be set to YES in NET_DATA:
- DITI YES - Allow DID to TIE connections
- TRNX YES - Allow transfer over a private analogue TIE
- EXTT YES - Allow connection of supervised external trunks
Print NET_DATA in LD 21, change it in LD 15.
Note: Trunk to trunk will ONLY work over supervised trunks (LD 14: SUPN=YES, STYP BTS or other supervision type).
To allow Trunk to trunk connections only on a per set basis, in NET_DATA at FTOP prompt enter FTLY instead of the default FRES. Now individual extensions must have CLS set to FTTU in order to perform trunk-to-trunk connections. (Flexible Trunk to Trunk).
Second Level Forwarding
Second Level call forward (forwarding a forward) requires LD 10/11 class of service options: SFA (Second Level CFNA Allowed) and CNIA (Call Number Information Allowed). SFA won't work without CNIA, and both are default disabled.
Save changes!
When you have finished modifying the switch configuration, save your changes in Overlay 43. If you do not save your changes, all of your programming is lost when the switch is shut down. Load Overlay 43, and at the "." prompt, enter EDD to dump the data to disk.