How to re-image CallPilot

1Before starting:

Locate CallPilot installation CD's/DVD, and keycode sheet
(keycode and IP addresses are required in the Configuration Wizard)
Perform a 'Full System Backup', preferably to a USB stick, or...
If CallPilot is down, locate the most recent 'Full System Backup'

Note: Replacing a spinning hard drive with an SSD (eg, WD 512GB SATA) yields a huge performance improvement!

WARNING: This process erases and factory defaults the operating system and CallPilot server software.

2 Depending on your CallPilot system, you will need to hook up:

Peripherals:

Keyboard, monitor, mouse (USB or PS2)
CD-ROM/DVD drive (USB or SCSI)
Tape drive (USB or SCSI)

CP Ports:

202i: USB only
201i: PS/2 and SCSI
600r: PS/2, USB and SCSI

DATA LOSS! Unless this is a new installation, locate a recent 'Full System Backup' to restore from before proceeding.

3 Boot CallPilot from the image#1 CD, or image DVD. It may be necessary to alter the BIOS boot options (F2 or Del) to do this. If CallPilot will not boot from the disk:

Watch the boot process, and wait for: BOOT ROM DOS (Y/N)? - press "Y" and ENTER
At the DOS prompt, change the drive letter to "Z"
Insert the first disk (disk 1) of the re-image CD's
Now type "image.bat" (or other batch file name)

NOTE: The image disk(s) must match the platform! The wrong image (i.e. 201i on a 1002rp) will install but not work!

4 Follow the on-screen prompts:

You are NOT upgrading from an older installation, so answer N at the prompt
When prompted if you want to continue, enter Y to proceed with the installation

5 The re-image will take about 25 minutes. Feed CD-ROM disks 2 and 3 as prompted (newer systems have one DVD).

Don't forget to restore the default BIOS settings if you changed the boot option to CDROM

6 CallPilot will re-boot several times during the installation process. BE PATIENT!

DO NOT TRY AND LOG IN until the installation process has completely finished.

7 When the login screen finally appears, log in as Administrator, and start configuration.

Win NT4 CP2:

User ID: Administrator
Password: abc123

Win2003 CP3:

User ID: Administrator
Password: Bvw_250!#

Win2003 CP4/5:

User ID: Administrator
Password: Bvw250

CP Manager:

User ID: 000000
Password: 124578

8 On the first login after re-imaging, the Setup Wizard will run...
Within the Setup Wizard you can:

Install Service Updates and PEP's:
1. Install the Service Update (SU) first, don't reboot, install the PEP file(s) after, reboot.
Perform a "Platform Validity Check"
Optionally, restore configuration from a previous back-up - this will save you a lot of work!
1. If the 'Full System Backup' is on an external drive, select it and restore
2. If the 'Full System Backup' is on a networked PC, map the drive first

9 Next, open the CallPilot Manager and run the Configuration Wizard...
Within the Configuration Wizard you can:

Verify the Dongle ID (serial number) and keycode (if restored)
Enter (or verify, if restored from a backup) the M1 PBX configuration
Install languages (from CD or USB drive). This will also flash the DSP's.
Manually enter the keycode, PBX and IP address configuration (if no backup is available)

Restoring CallPilot from a backup (in the Setup Wizard) also restores the languages, so a Language CD is not required in this case.
You must however still run though the Configuration Wizard steps, but click: "Skip Language installation" and "Next" at that screen.

When CallPilot is fully configured/restored/functional/in-service, don't forget to define a new backup device, set a backup schedule, and create a new 'Full System Backup' (Run Now).

Notes:

You can re-image the CP as many times as you want, because it's so much fun!
A replacement HD must be minimum 73GB. Format SCSI drives using the built-in SCSI BIOS utility.
When replacing the hard drive (201i/202i), locate and re-use the four fiber washers - see picture →
The 202i has a SATA interface, replace a failed drive with an SSD (min. 250Gb) for a huge performance boost.