Call Forward External
Call Forward All Calls is NOT the same as Call Forward by Call Type:
yy= maximum number of digits in the CFW DN
zzzz= CFW DN, number where calls are forwarded
- Analog sets: FTR CFW yy zzzz...z
- Digital sets: KEY xx CFW yy zzzz...z
Analog sets, zzzz...z cannot be entered from the terminal, only yy.
When the TN is printed, zzzz...z displays the user entered CFW number.
Digital sets, to let the user control their CFW number, only enter the max. number of digits. eg KEY xx CFW yy
Limiting the number of digits allowed for the CFW DN is a simple way of restricting access, eg: 4 = internal calls only.
If you want to do something like this:
KEY 3 CFW 12 9....where 9 is an access code, make sure you have the following in CLS:
- CFTA - call forward through access-code allowed in LD 15, RDR_DATA, and
- CFTA - call forward by call type allowed in LD 11 (also requires HTA and FNA)
Check the RDR_DATA settings in LD 21, and if necessary, change in LD 15:
LD 21 REQ: prt TYPE: rdr_data ← print Call Redirection Data / change in LD 15
Look at OPT (Options), you will see either CFF or CFO:
- CFF means "Use the CLS/NCOS of the Forwarding TN to determine restriction in a CFW condition"
- CFO means "Use the CLS/NCOS of the Originating TN to determine restriction in a CFW condition"
Change CFO to CFF, and at each FNA prompt (FNAD, FNAT & FNAL), set FDN to allow call forwarding to a 'Flexible DN'.
- Second Level:
- To 'forward a forward', the set needs a CLS of SFA (Second Level CFNA), and this requires options: FNA, and CNIA (Call Number Information Allowed). SFA won't work without CNIA, and both are disabled by default.
- MARP:
- The MARP TN for a DN controls the call redirection conditions. Therefore, if hunting/forwarding doesn't appear to work for a particular telephone, check KEY 00 to see if MARP is set. If not, re-enter the key and at the MARP prompt, enter yes.
Trunk to Trunk must also be enabled for the customer.
Enabling 'Trunk to Trunk':
For Trunk to Trunk connections to work, set the following to YES in NET_DATA (LD 15):
- DITI YES - Allow DID to TIE connections
- TRNX YES - Allow transfer over a private analogue TIE
- EXTT YES - Allow connection of supervised external trunks
Print NET_DATA in LD 21, change it in LD 15.
Note: Trunk to trunk will ONLY work over supervised trunks (LD 14: SUPN=YES, STYP BTS or other supervision type).
To allow Trunk to trunk connections only on a per set basis, in NET_DATA at FTOP prompt enter FTLY instead of the default FRES. Now individual extensions must have CLS set to FTTU in order to perform trunk-to-trunk connections. (Flexible Trunk to Trunk).
Invoking Call Forward All Calls:
To forward all calls from an analog or digital station:
| Analog Sets: |
|---|
| 1. Lift the handset and dial SPRE 74 (or #1)
2. Dial the number where calls are to be forwarded 3. Hang up. To cancel: Lift the handset and dial SPRE 74 (or #1) |
| Digital Sets: |
|---|
| 1. Press the Forward key
2. Dial the number where calls are to be forwarded 3. Press Forward again To cancel: Press the Forward key |
Note, the SPRE code is usually 1, but it might not be! To check, print FTR_DATA in LD 21.
Call Forward Activate (CFWA), and Call Forward Deactivate (CFWD) Flexible Feature Codes (FFC) can also be used.
If you deactivate Call Forward, then reactivate without changing the number, the previously established CFW DN is used.
Call Forward auditing:
The call forwarding number is shown next to CFW (FTR or KEY) when printed in LD 10/11.
For example: 3 CFW 16 917168444444
As far as I know, there isn’t a command that will dump the call forward status of all stations at once, each station must be checked individually in LD 80. For example:
LD 80 .trac 16 0 7 8 ← trace TN TN 016 0 07 08 KEY 0 SCR IDLE KEY 1 SCR IDLE KEY 2 SCR IDLE KEY 3 CFW ACTIVATED ← call forward is active KEY 4 TRN IDLE KEY 5 AO6 IDLE KEY 6 MWK IDLE KEY 7 NUL IDLE