Mike's PBX Cookbook

Meridian Mail - FAQ

How do I log on to Meridian-mail

Option's 51/61/81: Large systems will have a dedicated VT220 terminal for Meridian Mail. Login directly from it (9600 8N1).

Option 11: First log onto the system from the PBX TTY maintenance terminal.

At the > promt, type AX and press enter. You will be greeted by the Mail interface ("ctrl-r" or "ctrl-w if" to refresh the screen).

Press F1 Logon softkey to log in, MM will ask for you to enter the admin password.
Enter the admin password and press enter. MM will then display the Main Menu choices.
Press the F1 softkey to Log off and return to the MM Login screen.

To exit, type ctrl ] - (the control key and 'close square bracket' together).

Note: Hyperterminal 6.3 has VT220 support. PuTTY also works very well, see: PuTTY and Meridian Mail

Meridian Mail Main Screen

What are the default passwords

Hit the Logon softkey, followed by one of the following usernames...

This login is for day-to-day system administration
This login is for customer administration on multi-customer systems
This login provides the tools level login for administration tools support

The default passwords must be changed during installation. WRITE YOURS DOWN!

If you cannot find the passwords, it may be necessary to Reset the sys-admin password.
This should be a last resort as it requires booting from the installation media, and will invoke down-time.

Who is the Meridian Mail voice?

It's Joan Kenley, a k a "Meridian Mary" or "Phantom of the Operator."
Recognized as the "voice of voicemail", her distinct warm, friendly voice, is used for:

Joan's voice has appeared in numerous television and radio commercials, The Simpsons, South Park, and more.
You can also hear her on The Joan Kenley Show podcast.

Terminal Function Keys not responding.

Meridian Mail uses Application Keypad mode, which should be enabled in your terminal program. In this mode, the numeric keypad and function keys send special Escape-codes. If the terminal application is not sending these codes:

MAT's (Optivity) terminal program supports VT220 emulation, and Meridian Mail softkeys.
Hyperterminal 6.3 supports Application Keypad mode, Softkeys 1 - 5 are Function Keys F6 thru F10
With PuTTY, Softkeys 1 - 4 are Function Keys F1 to F4. Softkey 5 is Enter, and Help is Del on the Numeric Keypad.

In Serial (Mac OS X) Application Keypad mode is automatic, and Softkeys 1 - 5 are mapped to F1 thru F5. Additionally, holding down the "fn" key on a laptop keyboard while pressing 0-9, Enter, or ./-, simulates a numeric keypad key press (as below).

Meridian Mail Numeric Keypad

The following Escape-codes are used in Meridian Mail:

Softkey 1Softkey 2Softkey 3Softkey 4Softkey 5Delete FieldHelp
Esc O PEsc O QEsc O REsc O SEsc O MEsc O mEsc O n

Prev WordNext WordPrev FieldNext FieldPrev PageNext Page
Esc O rEsc O qEsc O tEsc O uEsc O wEsc O x

For example, to send Softkey 5, press the escape key followed by O, and M keys (press shift!).
Escape (Esc) can be sent by pressing CTRL-[ (ASCII code 27), or hitting the Esc key.

The TTY display is corrupted, with q's everywhere

If you power down your terminal and then power it back up, the screen may be drawn incorrectly. If the screen is corrupted, you see a row of qs, or other strange character, instead of the line near the bottom of the screen above the softkeys.

To redraw a corrupted screen, follow these steps:

  1. Press CTRL-W
    Result: A small window opens.
  2. Make sure MMI is selected, use the up/down keys to change it.
  3. Type I-F
    Note: You do not have to press <Return>. The I means initialize, and the F means full screen.

Press CTRL-R at any time to redraw (refresh) the screen.

To toggle "automatic printing", press CTRL-W-P
When enabled, "Aut" appears at the bottom of the screen.

Meridian Mail Select TTY

UPDATE: See PuTTY and Meridian Mail, so the display works as expected.

User has forgotten their voice mail password

Check the LOGIN STATUS of the voice mail box. Here's how:

  1. Login to Meridian Mail!
  2. Select USER ADMINISTRATION from the menu picks
  3. Select LOCAL VOICE USER from the menu picks
  4. Press the VIEW MODIFY softkey (softkeys on screen are associated with F6 through F10 function keys)
    RESULT: You are prompted for a mailbox number.
  5. Enter the user's mailbox number and press <RETURN>
    RESULT: The VIEW/MODIFY LOCAL VOICE USER screen is displayed.
  6. Move HighLight to LOGON STATUS field (move HighLight by up and down courser keys)
  7. Check if status is Disabled or Enabled. If Disabled, set to Enabled using right and left courser keys.
  8. Press SAVE softkey.
  9. Inform user his/her mailbox password is enabled
  10. If the user has forgotten their password, reset it as per below...

Change a Voice Mailbox password

  1. Login to Meridian Mail!
  2. Select USER ADMINISTRATION from the menu picks.
  3. Select LOCAL VOICE USER from the menu picks.
  4. Press the VIEW/MODIFY softkey.
    RESULT: You are prompted for a mailbox number
  5. Enter the user's mailbox number and press <RETURN>
    RESULT: The VIEW/MODIFY LOCAL VOICE USER screen is displayed.
  6. Press the CHANGE PASSWORD softkey
    RESULT: You are prompted for a new password.
  7. Enter the new password and press <RETURN>
    RESULT: You are prompted to reenter the new password for verification.
  8. Enter the new password again and press <ENTER>
  9. Press SAVE softkey.
  10. Notify the user of the new password.
View/Modify local Voice User

View/Modify local Voice User
Enable Logon Status, and Change Password.

Print out all voice mail users

Log into Mer Mail and select "User Administration" from the main menu. Then select "Local Voice User". From here, select "Find" from the softkeys at the bottom of the screen. Leave the status on "Any" then select print from the softkeys. This should print out an alphabetical list of all users.

How to change the announcements

  1. At a telephone, dial the VOICE PROMPT MAINTENANCE DN
    RESULT: The system prompts you for the ID
  2. Enter the ID of the announcement that you want to to modify and press the number sign (#)
    RESULT: The system prompts you for the Update password (usually the same as the ID number)
  3. Enter the Update Password and press the number sign (#)
    RESULT: you are prompted to use PLAY or RECORD
  4. The system plays a menu with choices:
    a. Record a new announcement - press <5>
    b. Listen to existing announcement - press <2>

To record an new message press 5 and start recording.
When finished press the number sign (#). To listen to your new recording press 2.


  1. Login to Meridian Mail!
  2. Select VOICE ADMINISTRATION from the menu picks
  3. Select VOICE SERVICES from the menu picks
  4. Select VOICE ANNOUNCEMENT DEFINITION from the menu picks
  5. Look for the announcement you wish to update and the ID number associated with it


  1. Login to Meridian Mail!
  2. Select VOICE ADMINISTRATION from the menu picks
  3. Select VOICE SERVICES ADMINISTRATION from the menu picks
  4. Select VOICE SERVICES DN from the menu picks
  5. Look for VOICE PROMPT MAINTENANCES and the DN number associated with it

Changing the system time

Meridian Mail gets its time from the PBX, it receives time stamps over the Application Module Link (AML) at regular intervals. However, if you will be configuring the MM database when the AML is down, you will have to set the system time. Once the AML is up, the switch time will override the Meridian Mail time.

To change the system time, follow these steps:

  1. Select General Administration.
    Result: The General Administration screen appears.
  2. Select Change System Time.
    Result: You are prompted to enter the date and time.
  3. Enter the date and time, and press <Return>.
    Result: The time is recorded, and the General Administration screen is redisplayed.
  4. When you have set the system time, press <Exit>.

Phones are ringing everyday at 2 am

This is caused by a nightly routine in Meridian Mail to test outdial (at default 2 am).
The fix is to disable voice path diagnostic testing in the Diagnostics Schedules screen.

Meridian Mail Diagnostic Schedule

Tape drives, and tape compatibility

The following are supported:

Tape drivesTape formatsTape mediaTape capacities
Tandberg 4220 and
Tandberg 2500DSE
QIC-24 (Read)
Magnus 2.0/Magnus 2.5
40 Mbytes
60 Mbytes
155 Mb/250 Mbytes
525 Mbytes
1 Gbytes
2 Gbytes/2.5 Gbytes
Archive 2150QIC-24 (Read)
40 Mbytes
155 Mbytes/250 Mbytes

See Tape drives, and tapes for more details.

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