Call-Pilot de-acquire CDN's
During a Call Pilot outage I needed to reprogram the agents. The PBX wonít let you OUT an acquired agent and I didnít find the LD 23 commands in my RLS. 6 MERLS, or a good explanation in LD 48. A kind soul was good enough to pass me this info.
How to de-acquire TN's and CDN's manually
LD 48 commands for de-acquire TN's and CDN's
DACR AGT <LOOP> <SHELF> <CARD> <UNIT> DACR RTE <ROUTE #> <CUSTOMER #> DACR ALL <ELAN #>
LD 23 commands for de-acquire ACD-DN's and CDN's
REQ DACR TYPE ACD CUST CUSTOMER # ACDN ACD-DN #
REQ DACR TYPE CDN CUST CUSTOMER # CDN CDN #
Note: There is no Acquire CDN's command, acquiring is done automagically.