Import Voice Item

If you have a prerecorded sound file in the correct format, you can import it into Application Builder. Sound files must be mono 8-bit or 16-bit files in WAV format, with a sampling frequency rate of 11 kHz, 22.05 kHz, or 44.1 kHz. You can import sound files from anywhere on your client computer network.

If you want to change the content of the voice item later, you can import a new file. The new recording replaces the previous recording.

Important: Risk of Voice Quality Degradation

Avaya CallPilot converts audio into the following format:

• Audio Format: PCM
• Data rate: 16 kb/s
• Sample rate: 8 kHz
• Sample size: 16 bit
• Channels: 1 (Mono)

There is a risk of degradation in sound quality if the files imported into Application Builder are in another format.

To import a voice item

1. In Application Builder, open the application for which you want to import the voice content.
2. Choose Define ➤ Voice items.
   The Define voice items dialog box appears:
3. Select the voice item into which you want to import, and then click Edit.
   The Edit voice item dialog box appears:
4. Click Import.
5. Select the sound file that you want to import.
6. Click Open.
7. Click OK.
8. Click Done and return to the application window.

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