Mike's PBX Cookbook

Backup Restore Tool

Use the CallPiot Backup Restore Tool to create or restore full system backups. A full system backup includes all critical data, messages, and configuration information (on all drives) - but NOT the operating system and CallPilot software.

On the CallPilot server, from the Windows Start menu, click:

Programs ➤ CallPilot ➤ System Utilities ➤ Backup Restore Tool

The following describes the various functions, tabs, and options within the application.

Define a remote backup device

Note, a remote disk 'share' (and user account) must have already been configured.

  1. Click the Device tab.
  2. In the Device Name box, type a descriptive name such as Remote Backup.
  3. In the Device Path box, enter the network path to a network shared folder.

    Eg: \\Server\Backup

    Where: Server is the name of the remote computer, and Backup is the share name of the shared folder (on the remote computer) created to store the backup(s).

  4. Enter account details required on the remote file server, eg: User name and Password.
  5. Click Add Device. A message appears indicating that the device is added successfully.
  6. Click OK. The new device now appears as a choice on the Backup tab.

CallPilot Device

Performing a full system backup

  1. Click the Backup tab
  2. Select a device from the Select Device box. PrimaryServerTape is the default device. To back up to a remote disk, choose an existing user-defined location, or create a new one.
  3. From the Select Backup Specification list, choose the type of backup.
  4. If you are backing up to tape, under Additional options, choose whether to overwrite an existing backup with the new backup or append a new backup.
  5. Click Backup to start the backup process.
  6. When the utility indicates the backup is complete, click Close.

CallPilot Backup

Restoring a full system backup

  1. Click the Restore tab.
  2. Under Select a Device, select the location of the backup.
  3. Under Get Backup ID, click List Tape or List Disk (the label depends on the device).

    A message prompts you to choose a backup ID from the list on the Restore tab.

  4. Click Close to close the message.
  5. Under Select a Backup ID, choose the backup you want to restore.
  6. Click Restore, a progress window appears.

Note, restore operations take longer than backup ones. CallPilot services are shut down automatically before the restore begins and restarted when the restore ends.

CallPilot Restore

Diagnosing a backup or restore operation

  1. Click the Diagnose Backup/Restore tab.
  2. From the Diagnose type list, select one of the following:

    • Select Diagnose Backup to look at the result of each backup item.
    • Select Diagnose Restore to look at the result of each restore item.

    A message box appears instructing you to select a backup ID.

  3. Click OK.
  4. From the Select Diagnose item box, select a Backup ID.
  5. Click Display to display the details.

CallPilot Diagnose Backup
Diagnose Backup

Displaying a backup or restore history

  1. Click the Backup/Restore History tab.
  2. From the Display history type list, select either Backup History or Restore History.

Information about operation ID, status, destination, start date, elapsed time, size in KB, primary error code, and extend error code is shown.

CallPilot Backup/Restore
Backup/Restore History

Tape operations

Use tape operations to erase and format a tape, or to retension it for optimal performance.
Consider retensioning if the tape is new, has been exposed to temperature changes or shock, has not been used for a while, or can't be read.

  1. Click the Tape Operation tab.
  2. Click one of the following:

    • Erase/Format Tape to erase and format a tape.
    • Retension Tape to perform a retension tape operation.

  3. Follow the on-screen instructions to complete the operation.

CallPilot Tape Operation
Tape Operation

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