Mitel North American Tech Support
Mitel, August 21, 2000
Important NOTICE regarding changes to TSN Program.
Please be advised that effective November 1, 2000 the Mitel North American Technical Support Center will no longer accept technical support calls on the following manufacture discontinued products.
| SX-10 Super 10 SX-20 SX-100 SX-200 Panther & Panther II Trillium Talkto Entrepreneur SX-50 MS51 SX-50 MS52 SX-50 MS53 SX-50 MS54 VX Voice Mail | SX-200 Digital Generic 1000 SX-200 Digital Generic 1001 SX-200 Digital Generic 1002 SX-200 Digital Generic 1003 SX-200 Digital Generic 1004 SX-2000 Release MS2002 SX-2000 Release MS2003 SX-2000 Release MS2004 SX-2000 Release MS2005 ISDN Node Release 2 APRS ACD Reporting Package TRS ACD Reporting Package Call Center Manager |
All these products have been manufacture discontinued for a number of years. Mitel will continue to provide authorized distributors with access to the technical support bulletins for these products as they exist today via Mitel Online.
Upgrade programs are available to upgrade some of these products to current revisions and we (Mitel) strongly encourage distributors to avail themselves of these programs to provide their customers with the latest feature offerings and to ensure ongoing design and technical support.
We (Mitel) are making these changes to our TSN Program to focus Mitel technical support resources on our current products to ensure the highest level of technical support for our distributors on our current product portfolio.
For full details on the TSN Program, consult the 'Mitel Technical Support Network - Program Guide' available under the Tech Support - Program Information section of Mitel Online.