Feature Key Guide
LD 11: Digital Stations
Telephone function key assignments determine calling options and features available to a telephone.
Some features are only allowed on specific keys, see M3900 Series Keys and/or 1120e Soft Keys for more info.
Some KEYs also require an associated CLS assignment to make the feature available to the user/telephone.
➤ A sets KEYs are printed/changed in LD 11 (or 20) as part of the stations TN block.
Syntax: KEY xx aaa yyyy | Where: | xx = key number |
aaa = feature | ||
yyyy = parameter(s) |
The Primary Directory Number (PDN) is always on Key 0: single or multi-call, ringing or non-ringing.
eg: KEY 00 SCR 4300 0 MARP
- SCR = Single Call Ringing key, 4300 = the sets DN, 0 = CLID table entry
➤ To change a KEY (in LD 11):
REQ: CHG Change... TYPE: aaaa Phone model, eg 3904, some models require specific key assignments TN l s c u Terminal number (loop, shelf, card, unit) ECHG YES Yes, lets do an "Easy Change" ITEM KEY xx aaa yyyy <key number> <feature> <parameter(s)>, see below...
Type xx NUL
to remove or clear any feature already assigned to a key.
Key Features:
Feature | Parameter(s) | Key Description |
---|---|---|
AAG | ACD Answer Agent key. Must have CLS = SPV. | |
AAK | Automatic Answerback key. Must have CLS = HFA. | |
ACD | yyyy (cccc) zzzz | Automatic Call Distribution key: yyyy = ACD DN ; cccc = CLID entry ; zzzz = agents position ID |
ACNT | Activity Code entry key. ADS must be configured in LD 23. | |
ADL | yy z...z | Autodial key: yy = max. length ; z...z actual Autodial DN (optional) |
AGT | yyyy | ACD Agent status key: yyyy = agent's ID. |
AMG | ACD Answer Emergency call key. Must have CLS = SPV. | |
AO3 | Three-Party Conference key | |
AO6 | Six-Party Conference key | |
ARC | Attendant Recall key | |
ASP | ACD Supervisor call key (must have CLS = AGN) | |
ATW | ACD Call Waiting Time indication key | |
AWC | ACD Calls Waiting key. Must have CLS = AGN and Supervisor Position ID or SPID. | |
BFS | TN | Busy Forward Status key. TN = Terminal Number to be screened. |
CA | yy z...z | Combined No Hold Conference and Autodial key: yy = maximum length of the CA DN ; z...z = actual Autodial DN (optional) |
CAS | Centralized Attendant Service key | |
CFW | yy z...z | Call Forward key: yy = maximum length of the CFW DN ; z...z = Call Forward DN (optional) |
CH D | yy z...z | Combined No Hold Conference and Direct Hotline key: yy = number of digits in target DN (1-31) ; z...z = target DN |
CH L | yyy | Combined No Hold Conference and Hotline List key: yyy = 0-999 for Hotline list entry as defined in LD 18. |
CHG | Charge account key | |
CLT | Configure Callers List key in context sensitive area, CLT/NUL are only options for key 27. | |
COS | Controlled Class of Service key | |
CPN | Calling Party Number key | |
CS | yyyy | Combined No Hold Conference and Speed Call key: yyyy = Speed Call list number |
CSD | Conferee Selectable Display key. | |
CWT | Call Waiting key. Only one CWT Key is allowed. Should have CLS = HTD | |
DAG | Display ACD Agents key. Must have CLS = SPV and ADD or DDS. | |
DIG | yyyy zz R/V | Dial Intercom Group key: yyyy = group number, zz = member number, R/V = Ring/Voice |
DPU | Directed Call Pickup key. Key is optional, dial access code can be used if CLS = DPUA. | |
DRC | yyy | DID Route Control key: yyy = route number = 0-511 |
DSP | Display key, must have an associated key/lamp pair. | |
DWC | yyyy | ACD Supervisor Display Waiting Calls key: yyyy = ACD DN ; Must have CLS = SPV and ADD or DDS. |
EMR | ACD Emergency key (must have CLS = AGN) | |
ENI | yyyy | ACD Enable Interflow key: yyyy = DN. Only one is allowed per ACD DN. Must have CLS = SPV. |
EOVR | Enhanced Override key | |
FDIS | Force Disconnect Key | |
FLH | DSN Flash Key | |
FOV | DSN Flash Override Key | |
GHD | Group Hunt Deactivation: toggle the PDN in and out of all groups of which that PDN is a member. | |
GPU | Group Call Pickup key. Key is optional, dial access code can be used if CLS = GPUA. | |
GRC | yy | Group Call key: yy = 0-63 for Group number as defined in LD 18 |
HNDO | Hand-off for a Mobile Extension user. | |
HOT D | dd num DN | Two-way Hotline key: dd = number of digits ; num = target_number ; DN = 2-way hotline DN |
HOT D | nn x...x | Direct entry for One-way Enhanced Hotline key: nn = number of digits ; x...x = DN |
HOT I | dd num m | Intercom key: dd = number of digits ; num = target_number m = Terminating Mode: V = Voice (default), N = Non-ringing, or R = Ringing |
HOT L | bbb | One-way Hotline key: bbb = Hotlline list entry = 0-999 (defined in LD 18). Note that the Hotline list NCOS overrides the set NCOS. |
HOT L | bbb xxxx cccc | Two-way list entry for Enhanced Hotline key: bbb = List entry = 0-999 ; xxxx = Two-way Hotline DN ; cccc = CLID table entry |
HOT P | nn yyyy | Target PCA DN: nn = PCA DN length (max length is 32) ; yyyy = the target DN |
HOT P | nn yyyzzzz | Access Code to dial the mobile phone of the Universal Extension client (UXTY = MOBX) Key 1 is reserved for HOT P functionality. nn = max. number of digits for yyyzzzz (HOT P DN) yyy = the trunk steering code, or access code ; zzzz = the mobile phone DN |
HOT U | <UADN> | Access Code used to make and receive calls between the SIP client and the universal extension (UXTY = SIPL). <UADN> = a 1-7 digit number representing a User Agent DN |
ICF | nn xxxx | Internal Call Forward key: nn = Forward DN length ; xxxx = Forward DN (optional) |
IMM | DSN Immedicate Key | |
LNG | M2317 Language Toggle key (key 29) | |
LNK | Last Number Redial key. Must have OPT = LRA in LD 15 and CLS = LNA. | |
LSPK | yyyy | Loudspeaker key: yyyy = associated loudspeaker DN or SPEKABUS channel |
MCK | Message Cancellation Key (turn off lamp) | |
MCN | yyyy (cccc) | Multiple Call Non-Ringing key: yyyy = DN ; cccc = CLID table entry |
MCR | yyyy (cccc) | Multiple Call Ringing key: yyyy = DN ; cccc = CLID table entry |
MIC | Message Indication Key (turn on lamp) | |
MRK | Message Registration Key. Requires PPM/Message Registration (MR) package 101 and CLS = ADD or DDS. | |
MSB | Make Set Busy key | |
MWK | yyyy | Message Waiting Key: yyyy = DN. M3902, key 5 is reserved for MWK or NUL. M3903, M3904, M3905, key 16 is reserved for MWK or NUL, 2004 key 16 is reserved for MWK or NUL. |
NHC | No Hold Conference key | |
NRD | Not Ready key. AGN or SPV Class of Service must be assigned. | |
NSVC | yyyy | Night Service key (must have CLS = SPV). yyyy = ACD DN associated with that Night Service. |
NUL | Removes function or feature from key | |
OBV | Observe ACD agent key (must have CLS = OUSD) | |
OBV | yy.yy | Observe key with Speed Call List Number (must have CLS = OUSD). yy.yy = SCL number |
OSN | On-Site Notification key | |
OVB | Overflow Position Busy key | |
OVR | Override key | |
PONW | Priority Override/Breakin Network wide key | |
PRK | Call Park key. M3903/4/5, key 21 is reserved for PRK or NUL, on 2004 key 21 | |
PRS | Privacy Release key. M3903/4/5, key 24 is reserved for PRS or NUL, on 2004 key 24 | |
PRY | DSN Priority Key | |
PVN | yyyy (cccc) | Private Line Non-Ringing key: yyyy = DN ; cccc = CLID table entry |
PVR | yyyy (cccc) | Private Line Ringing key: yyyy = DN ; cccc = CLID table entry |
RAG | ACD Ring Agent key (must have CLS =SPV) | |
RCK | y z | Ringing Change Key: y = first (0)-6 ; z = second key/lamp strip controlled by key = 0-(1)-6 |
RDL | yy | Redial stored number key: yy = number of digits = 4, 8, 12, (16), |
RGA | Ring Again key. M3903/4/5, key 20 is reserved for RGA or NUL, on 2004 key 20 | |
RLT | Configure Redial List key in context sensitive area, RLT/NUL are only options for key 28. | |
RMK | Room Status Key | |
RMWK | xxxx [yyyy] | Remote Message Waiting key: xxxx = Message Center DN ; [yyyy] = DN to be monitored |
RNP | yyyy | Ringing Number Pickup key: yyyy = Ringing Number Pickup group number (optional) |
RPAG | yyyy | Radio Paging key: yyyy = Route Access Code |
SCC | yyyy | Speed Call Controller key: yyyy = SCL list number 0-8190. SCL must be defined in LD 18. On the M3903, M3904, M3905, key 23 is reserved for SCC, SCU, SSU, SSC or NUL. |
SCN | yyyy (cccc) | Single Call Non-Ringing key: yyyy = DN ; cccc = CLID table entry |
SCR | yyyy (cccc) | Single Call Ringing key: yyyy = DN ; cccc = CLID table entry |
SCU | Speed Call User key: yyyy = SCL list number 0-8190. SCL must be defined in LD 18. On the M3903/4/5, key 23 is reserved for SCC, SCU, SSU, SSC or NUL. On IP Phone 2004 key 23 | |
SIG | yyyy | Signal key: yyyy = Single appearance DN. |
SSC | yyyy | System Speed Call Controller key: yyyy = SSC list number 0-4095 (SSC list defined in LD 18). |
SSU | yyyy | System Speed Call User key: yyyy = SSC list number 0-4095 (SSC list defined in LD 18). |
TOD | Time and Date key. For SL-1 sets only, must have CLS = ADD or DDS, cannot be key 0. | |
THF | Centrex Trunk Switch Hook Flash key | |
TRC | Malicious Call Trace key. Allowed when CLS = MCTA. | |
TRN | Call Transfer key. M3902, key 4 is reserved for TRN or NUL, M3903/4/5 key 17, 2004 key 17 | |
USR | User Selectable Call Redirection key | |
UST | User Status key (must have UST = YES in LD15 and UST = YES in LD 23) | |
VCC | yyyy | Voice Call key: yyyy = Single appearance DN. Not available on M3000 sets |
WUK | Guest entry of automatic Wakeup key (Key/lamp pair required) | |
XMWK | xxxx yyyy | Extended Message Waiting indication key: xxxx = Message Center DN ; yyyy = DN to monitor |