Group Hunting

One of two hunting types may be specified to determine the order in which the extensions in the group will be searched to find a free extension. These are:

Linear Hunting (LIN)
Hunting starts from the first DN in the list to the last, until an idle extension is found.
Round Robin (RRB)
Hunting starts at the first free extension after the last extension used, therefore distributing calls evenly among members.

Any member can opt out of the group to prevent being accessed via the pilot DN.
Users enter a Flexible Feature Code for Group Hunt Termination Deactivation - GHTD (e.g. #59).
Digital set users may have a dedicated key to opt out.

Feature Implementation

This feature is implemented in two stages:

The first stage uses LD 18 to define the extensions in the group.
Each extension is placed in "STOR" of what is termed the "Group Hunt List".
The list is identified by a unique list number. There is a separate list for each hunt group in the system.
The second stage uses LD 57 to define the Pilot DN and associate it with the "Group Hunt List".

Examples:
Two examples are given below.
Example 1 details the steps taken to change the extensions in an existing group.
Example 2 details how to create a new group.

Example 1 - Changing the Extensions In a Departmental Hunt Group

In this example an extension (DN 2555) is added to the group identified by Pilot DN 2111.
The procedure consists of three parts:-

Using LD 57 to obtain the list number for Pilot DN (2111)
Using LD 20 to print the extensions in the list.
Using LD 18 to change the list

1. First find the list number.

> LD 57

REQ PRT
TYPE FFC             Enter FFC at this prompt
CUST 0
CODE PLDN            Request printout of Pilot Directory Numbers
  - The system responds by printing out all Pilot DNs defined for customer
CUST 0
FFCT YES
  
PLDN 2000            Pilot Number...
USE GPHT
LSNO 050             Associated DN member list
HTYP RRB
CFWI NO
MQUE 0
  
PLDN 2010            Pilot Number...
USE GPHT
LSNO 051             Associated DN member list
HTYP RRB
CFWI NO
MQUE 0

PLDN 2111 Pilot DN is 2111.
USE GPHT Used for Group Hunting.
LSNO 063 List number 63.
HTYP RRB Round Robin type hunting.

CFWI NO NO indicates that any extension in the group that activates Call Forwarding will be excluded from the hunt group (YES would indicate that any extension in the group that activates Call Forwarding will still be included in the hunt group.)

MQUE ALL Calls may be queued when all extensions in the group are busy.

ALL indicates that every incoming call will be queued and will hear ring tone when all extensions in the group are busy
ACTM indicates that the number of calls allow to queue will be equal the number of Active members
1 indicates that only the first call will be queued
0 Indicates that no calls will be queued

**** Exit Program 57.

2. Now print the extensions in list 63.

>LD 20
REQ PRT
TYPE GHT
LSNO 63 Specify the list number
SIZE This is a system response indicating the maximum number of extension permitted in this list
RNGE You can limit the number of group members (extensions) printed by specifying the numbers of the stores you wish to print. Carriage return indicates that all stores are to be printed

The system responds with the listing.

GHLN 0063 List number.
GHT List type.

PLDN 2111 Pilot DN
DNSZ 4 Indicates that the DNs stored have a maximum of 4 Digits
STOR 0 2202 DN 2202 is held in store 0
STOR 1 2303
STOR 2 2404
STOR 3 2505
STOR 4 Store 4 is empty
STOR 5

REQ end

3. In this third stage we add DN 2555 to list 63.

>LD 18
REQ CHG
TYPE GHT Identify the type of list
LSNO 63 Identify the list number
SIZE
WRT
STOR 4 2555 Add DN 2555 to the spare store number 4
WRT
STOR

REQ end

Note: To delete an entry from a store, select the store as if you were changing its contents (above) and press the space bar twice then carriage return until the REQ prompt appears and then exit the program.

Example 2 - To create a new Hunt Group

1Use LD 18 to make a list of hunt group member DN's:

REQ new
TYPE ght
LSNO x
DNSZ 4           DN digit length
SIZE 10          Max number of DN's in list
STOR 0 xxxx      1st DN
WRT              Press enter to store entry
STOR 1 xxxx      2nd DN
WRT              Press enter to store entry
STOR 2 xxxx      3rd DN
WRT
....             ... and so on until list is complete

2Use LD 57 to assign the list a pilot number, and choose a hunt type:

REQ chg
TYPE ffc
CUST 0
FFCT
CODE pldn
PLDN xxxx        Enter the Pilot DN here
USE gpht         Group Hunt
LSNO xx          Pilot DN is assigned to this list number
HTYP rrb         RRB for round robin hunting, LIN for linear hunting
CFWI no
MQUE all         number of calls allowed to queue: ALL / ACTM (active members)
PLDN             create another Pilot, or C/R to finish
:

REQ end

Note: A SPRE code must have been defined (usually the case). SPRE in in FTR_DATA, LD 21 to print, LD 15 to set/change.

End of procedure.