Amanda Voice Mail
Technical Notes for Meridan Interfacing:
Amanda Programming:
1. In the Setup program, c:/amanda/setup, PBX type and intergration must be correctly entered (Meridian).
2. Set Amanda System Integration Patterns (in the Setup program) as:
Forward from Ring No Answer - voice mail numberrrrr
*eeee Direct Extension Call (note the *)
Make sure 'Timeout' is set to 10.
3. Still in the Setup program, make sure SMDI Ports (Advanced Settings) is set to 0, to
dissable SMDI.
(If you have problems with intergration later, this may be a cause - SMDI must be
dissabled in our application)
4. Start AMANDA. Dial the Voice-mail hunt group access number, and check the ports
answer.
If no greeting is heard, check the users 990 and 991 are set to: "Do Not Disturb=ON,
Store Messages=NO".
User Mail-Box's:
Check Mail-box User ID 997. This is the template for all new mailboxes, so it must be
correct!
User mailboxes should be be set: "Do Not Disturb: OFF, Store Messages: YES".
Check that all mailboxes are in the same 'group'.
Program message waiting notification under the Notification Menu - ALT-N - (Method).
Set the following two conditions:
MESSAGE WAITING LAMP ON:
enable = yes MTWTFSS = Y From 00:00 to 23:59
Noitfy after = 0 Min Continue after = 5 Min Max Times = 1
Min
Title - MWI ON Type =
Normal Variable =
(NOTHING)
Method = @S(1,'OP:MWI 000%U!\D')
MESSAGE WAITING LAMP OFF:
enable = yes MTWTFSS = Y From 00:00 to 23:59
Noitfy after = 0 Min Continue after = 5 Min Max Times = 1 Min
Title - MWI OFF Type = PICK
UP Variable = (NOTHING)
Method = @S(1,'RMV:MWI 000%U!\D')
Meridian Station programming:
In order for the Message Waiting Lamp to function, it must be enabled in the sets Class of Service (CLS)
For a digital set you need to following:
HUNT = 5555
FDN = 5225
For an analog set:
HUNT = 5555
FTR FDN = 5225
| MWA: | message waiting allowed |
| FNA: | forward no answer allowed: when there is no answer, where do you want the call to go? FDN is the extension you want the call to go to on no answer |
| HTA: | hunting allowed: when the phone is busy, do you want calls to ring elsewhere? HUNT is the number you want the call to go to when your line is busy |
| LPA: | lamp allowed: you have to have lamp allowed on an anlog set to light the voicemail lamp, which gets power from the PSU on the shelf - unlike a digital set which gets power from the digital line card |
Additional:
To go directly to a mailbox (announcement only, for example, to eliminate answer machines) dial the hunt number followed by ## mailbox number. This can be performed by a speed dial:
eg, 2020*9*9##200 - dial 2020 (voicemail access number), pause 2 seconds (important!), dial ## and select mailbox 200.
Remember, back-up the configuration files using c:\amanda\backrest.