Meridian Mail ACD Programming

Creating a new Voice Messaging DN

ACD DN for main voice messaging DN is as below:

>LD 23

REQ: new
TYPE: acd
CUST: 0
MWC: yes
IMS: yes
CMS: yes
IMA: yes
IVMS: yes
VSID: 9           enter the number of the MM ESDI (AML) link.
:
MAXP: 6           enter the max.# of ports for this service (6 full for voice mail)
:
ALOG: yes
NCFW: 0           attendant DN (or where calls should go if MM fails)
ACDN: xxxx        enter the new service DN (eg, 5555)

ACD member set example:

Meridian Mail TN's are programmed per following example. Sets are 2008, CLS VMA, KEY's 0-7 are as below.
STATing the ACD agents (TN's) in LD 32 should show them all "logged-in", and idle.

>ld 20

PT0000
REQ: prt  
TYPE: 2008  
TN   10 0  
DATE
PAGE
DES

DES  MMAIL
TN   010 0 00 00
TYPE 2008
CDEN 8D
CUST 0
KLS  1
FDN
TGAR 1
LDN  NO
NCOS 0
SGRP 0
RNPG 0
SCI  0
SSU
XLST
SFLT NO
CAC_MFC 0
CLS  CTD FBD WTA LPR MTD FND HTD ADD
     MWD RMMD SMWD AAD IMA XHD IRD NID OLD VCE
     POD DSX VMA CMSD SLKD CCSD SWD LND CNDD
     CFTD SFD MRD DDV CNID MSID BFED RCBD
     ICDD CDMD LLCN MCTD CLBD AUTU
     GPUD DPUD DNDD CFXD ARHD CLTD ASCD
     CPFA CPTA ABDD CFHD FICD NAID AGRD MOAD
     UDI RCC HBTD AHD DDGA NAMA MIND PRSD NRWD NRCD NROD
     EXR0
     USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
     FDSD NOVD
HUNT
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY  00 ACD 5555 0  5005
         AGN
     01 SCN 5025 0     MARP
     02 MSB
     03 NRD
     04 RLS
     05 RLS
     06 TRN
     07 AO3
DATE 14 FEB 2003


NACT

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