Mike's PBX Cookbook

Norstar RAD - Password Reset

You can not log onto a RAD without the password. If the password is unknown, you must reset the RAD. There are two ways to do this described here.

1One is by opening the unit up and then carefully shorting out the battery on the motherboard of the RAD. This will reset the unit and you will be able to configure it with a new password and other parameters.

WARNING: This is a last resort procedure!

Unplug the unit and open it up. You'll find a capacitor about the size of 5 quarters stacked. On the back you'll find two metal leads.
Lay a screw driver or conductive wire across the two leads and short the capacitor.

Password:
EXIT  CHNGNEXT Then try Feature9** again, and hopefully the display will show:
Press CHNG to change your programming password.

2The other way is through the following programming sequence:

  1. Change the system date & time to: <09-21-99>.
  2. Enter Feature9**
  3. Under the display, press the left softkey: 9 times.
  4. Under the display, press the center softkey: 5 times.
  5. Under the display, press the right softkey: 7 times.
  6. Press Hold once.
  7. Press the dial pad number 2 once.
  8. Press the dial pad number 1 once.
  9. Press Rls once.

The RAD password is now reset. In RAD programming you can enter a new password. Return to Installer programming and reset your date back to the correct information.