Mike's PBX Cookbook

Integrated Communications Systems

Norstar Compact Integrated Communications System (ICS) continues the standards set by Norstar for providing friendly, intuitive business communications. It combines the latest technological advances with Liquid Crystal Display (LCD) Windows on every Norstar telephone, making it powerful, yet easy to use.


Popular Features

The Norstar Compact ICS is packed with well over a hundred powerful features, like an integrated Automated Attendant which easily answers your calls and routes them to the right person or group. And if you equip your Compact ICS with Calling Line Identification (CLID) and subscribe to the service from your local telephone company, your Norstar telephone’s LCD Window shows you the number (and name, where available) of the person calling. This convenient feature means you decide whether to take the call or return it later with the simple touch of a key.

With Direct Inward System Access (DISA), you can dial in to your Compact ICS remotely to use system features, direct dialing to internal sets, and cost-saving outgoing lines. Other standard features include:

…just to name a few.

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Remarkable Scalability

With the Norstar Compact ICS, it’s easy to integrate your choice of valuable Norstar Applications, such as Voice Mail for accurate and prompt message delivery. Or Fax Messaging to retrieve faxes wherever there’s a fax machine and to provide immediate round-the-clock fax responses to routine inquiries. Even Computer-Telephony Integration (CTI), which can streamline your work and improve call efficiency by enabling phones and computers to work together.

Start with the solutions you need now, then add other applications when you’re ready. The Norstar Compact ICS is flexible, expanding with your business— easily and cost-effectively. Because of its building-block design, you can start with 4 lines and 8 stations or 4 lines and 16 stations, and grow to 8 lines and 24 stations with software and system expansion cartridges.

What’s more, the Compact ICS shares many components, including Norstar telephones and some system hardware, with the Modular ICS. So when you’re ready to grow even more, you can easily migrate to the Modular ICS. That’s one way Norstar protects your investment, reducing your cost of ownership.

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Integrated Automated Attendant

When your receptionist is overloaded or away from the desk, calls may go unanswered or must be covered by another person, taking them away from other responsibilities. The integrated Automated Attendant in the Norstar Compact ICS efficiently answers and transfers incoming calls 24 hours a day, enhancing your business image and customer service.

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High-speed Communications

The Norstar Compact ICS supports high-speed communications over Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI)—allowing you to get, move, and use the information you need quickly and efficiently—to keep your business moving ahead. ISDN supports several applications your business needs, like:

In many areas one ISDN BRI line can be less expensive than 2 business phone lines, so ISDN can help you decrease your business communications expenses.

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Internal Analog Terminal Adapter (ATA)

To be as flexible as possible businesses need to be able to connect additional communications devices, such as fax machines, modems, cordless phones, and credit card terminals to their phone system. With one internal ATA you can connect any analog communications device to the Norstar Compact ICS without the expense of a dedicated line or additional hardware. Additional ATAs can easily be added if you need more.

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Future-Ready Platform

With the Norstar Compact ICS you won’t have to worry about replacing your system to take advantage of evolving communications technologies. The open architecture of the Compact ICS makes it inherently adaptable and cost-effective to add new capabilities.

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Norstar Quality and Reliability…

The company that stands behind the advanced technology of Norstar Compact ICS is Nortel Networks. Founded in 1895, Nortel Networks is now one of the world’s leading providers of fully digital telecommunications switching and transmission systems and Norstar is the #1 small-system choice for all types of businesses around the world.

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...And Affordability!

The Norstar Compact ICS is packed with powerful advantages for your business, never missing a call, reducing costs while increasing productivity and improving customer service. It integrates all your communications into an affordable phone system with room to grow and change—economically.

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