Norstar FAQ

You can use many features by pressing (Feature) plus a code

1. Press Feature
2. Enter the code from the dial pad.
3. Follow the display messages for specific operations of a feature.

See Feature Codes for all available codes.

To program a feature on any M7000 series Norstar phone:

1. Use the feature program code: Feature*3
2. Press the button you wish to program.
3. Then enter the feature code required to activate that feature.

See Feature Codes for all available codes.

To conference (three-way conference call)

1. Make or answer the first call.
2. Put the first call on Hold
3. Make or answer the second call
4. After the second call is connected, press Feature3
5. Press the line or intercom button of the held call.

See Feature Codes for all available codes.

Internal AutoDial

1. Press Feature*2
2. Press the button you wish to program
3. Enter the extension number

External Autodial:

1. Press Feature*1
2. Press the button you wish to program
3. When display changes to "Program and Hold";
4. Enter digits to be dialed
5. Press Hold to "Save"

See Feature Codes for all available codes.

1. Press Feature*0
2. Press the Intercom button
3. Display will change to indicate Extension number and Name of set

NOTE: This feature can be used to identify all buttons on each set. Use to verify buttons when programming features and AutoDial's.

See Feature Codes for all available codes.

Without announcement:

1. Make or answer a call.
2. Press Feature70 or Transfer (if programmed).
3. Dial an internal extension number or press an internal Autodial button. The call is then immediately transferred.

With announcement:

1. Make or answer a call.
2. Dial an internal telephone number or press an internal Autodial button.
3. Announce the call after the called party answers.
4. Press Feature70 or Transfer (if programmed).
5. Press the line button of the first call. The call is answered.

See Feature Codes for all available codes.

1. Press Feature*4 to enter your Personal Speed Dial codes.
2. Enter a two-digit code (from 71 to 94).
3. Dial the telephone number you want to assign to that code. Telephone numbers cannot exceed 24 digits.
4. Press Hold to finish programming
5. Keep a record of each Personal Speed Dial entry. See your System Coordinator for "System Speed Dial" codes.

Using Speed Dial:

1. Select a line or intercom.
2. Press Feature*0 (or press Speed Dial if programmed)
3. For System Speed Dial, enter the two-digit code (01-70) for the number you want. or For Personal Speed Dial, enter the two-digit code (71-94) for the number you want.

See Feature Codes for all available codes.

From My Phone?

1. Press Feature981
2. When prompted, enter your mailbox password
3. Follow the on-display or audible directions

From Off Premise?

1. Dial the "Back Door" or Auto-Attendant telephone number.
2. When the greeting begins to play, press **, you will then be prompted to enter your mailbox number and password combination followed by #
3. Follow the admin recording for available options.

See Feature Codes for all available codes.

If you have checked voicemail, but have no new messages, try the Message Reply feature. Sometimes a co-worker may inadvertently set message waiting on your telephone. The Message Reply Cancel feature: Feature#65 will clear the "Message for You" display.

See Feature Codes for all available codes.

The night service feature Must be set from one specific telephone set. Each Line is controlled by only one set. This set is defined in programming by your System Coordinator and the Installer.

See Feature Codes for all available codes.

  * Password protected programming section
** Must be activated by your installer

See Feature Codes for all available codes.