Class of Service Guide
LD 10: Analog / LD 11: Digital
The following CLS assignments determine calling options and features available to the user/telephone.
➤ The CLS is printed in LD 20, as part of a station's TN block. For example:
CLS UNR FBD WTA LPR PUD MTD FND HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDA CFXD ARHA FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
➤ To change a Class of Service option (in LD 10 or LD 11):
REQ: CHG Change... TYPE: 2616 Phone model TN l s c u Terminal number (loop, shelf, card, unit) ECHG YES Yes, lets do an "Easy Change" ITEM CLS a...a Class of Service option(s), see below...
- Options are generally either Allowed or Denied. The defaults are shown below in parentheses.
- After ITEM CLS, enter each class of service change required, separated by a space, <CR> to finish.
Station CLS options:
| Allow | Deny | Ana | Dig | Description |
|---|---|---|---|---|
| AAA | (AAD) | ❌ | ✅ | Automatic Answerback |
| ABDA | (ABDD) | ✅ | ✅ | Abandoned call record and time to answer |
| ADD | ❌ | ✅ | Automatic Digit Display | |
| ADV | ❌ | ✅ | Data Port Verification Allowed | |
| (AGN) | ❌ | ✅ | ACD Agent | |
| AGRA | (AGRD) | ❌ | ✅ | Agent Greeting |
| AGTA | (AGTD) | ✅ | ❌ | ACD services for 500/2500 Active/Not Active |
| AHA | (AHD) | ❌ | ✅ | Automatic Hold |
| (ALCA) | ALCB | ✅ | ❌ | ALC loss plan: class A port type/class B port type |
| AOS | ❌ | ✅ | ACD Supv Can Observe Other Supv | |
| ARHA | (ARHD) | ✅ | ✅ | Audible Reminder of Held Call |
| ASCA | (ASCD) | ✅ | ✅ | Alarm Security |
| AUTD | ✅ | ✅ | Denied Authorization code Class of Service | |
| AUTR | (AUTU) | ✅ | ✅ | Restricted/Unrestricted Authorization code Class of Service |
| BFEA | (BFED) | ❌ | ✅ | Boss Secretary Feature Enhancement |
| BNRA | (BNRD) | ✅ | ❌ | Busy Number Redial |
| (BUZZ) | ❌ | ✅ | Buzz when off hook | |
| C6A | (C6D) | ✅ | ❌ | Six-Party Conference |
| CCBA | (CCBD) | ✅ | ✅ | Collect Call Blocking - Blocked/Not Blocked |
| CCSA | (CCSD) | ✅ | ✅ | Controlled Class of Service |
| CDCD | (CDCA) | ❌ | ✅ | Conferee Display Count Denied/Allowed |
| CDMA | (CDMD) | ✅ | ✅ | Generate external station activity records (Not CDR)/Not Generate |
| CFHA | (CFHD) | ✅ | ✅ | Call Forward/HUNT Override |
| CFTA | (CFTD) | ✅ | ✅ | Call Forward by Call Type |
| CFXA | (CFXD) | ✅ | ✅ | Call Forward All Calls to external DN |
| CLBA | (CLBD) | ✅ | ✅ | Activate Calling Party Number and Name per-line blocking |
| CLTA | (CLTD) | ✅ | ✅ | Network Call Trace from this telephone |
| CMSA | (CMSD) | ❌ | ✅ | Command and Status link |
| CNAA | (CNAD) | ✅ | ❌ | CLASS Calling Name Multiple Data Format |
| CNDA | (CNDD) | ✅ | ✅ | Call Number Display |
| CNIA | (CNID) | ✅ | ✅ | Call Number Information |
| CNTA | (CNTD) | ❌ | ✅ | Network ACD Countdown |
| CNUA | (CNUD) | ✅ | ❌ | CLASS Calling Number Multiple Data Format |
| CNUS | ✅ | ❌ | CLASS Calling Number Single Data Format Allowed | |
| (CPFA) | CPFD | ✅ | ✅ | Forced Camp-On from another set |
| (CPTA) | CPTD | ✅ | ✅ | Forced Camp-On to another set |
| CRA | (CRD) | ✅ | ❌ | Continuous Ring |
| CRPA | (CRPD) | ❌ | ✅ | Corporate Directory |
| (CTD) | CUN | ✅ | ✅ | Conditionally Toll Denied (default)/Unrestricted |
| CWA | (CWD) | ✅ | ❌ | Call Waiting |
| CWNA | (CWND) | ✅ | ❌ | Call Waiting Notification |
| (DAPA) | DAPD | ❌ | ✅ | Display Access Prefix |
| (DDGA) | DDGD | ✅ | ✅ | DN display on other set |
| DDS | ❌ | ✅ | Delay Display, display activates after call is answered | |
| (DDV) | ❌ | ✅ | Data Port Verification Denied | |
| DELA | (DELD) | ❌ | ✅ | Dealer |
| DIP | ✅ | ❌ | Dial Pulse - rotary and dial pulse telephones. | |
| DLO | ✅ | ❌ | Digital Long telephone set | |
| (DNAA) | DNAD | ✅ | ✅ | DN of set/Route will be used in 3WT ANI messages/ |
| DNDA | (DNDD) | ❌ | ✅ | Dialed Name Display |
| DNDN | (DNDY) | ✅ | ✅ | Diversion Notification Option (QSIG) |
| (DNO3) | DNO1-2 | ✅ | ✅ | Diversion Notification Option (QSIG) DNO1-3 |
| (DOS) | ❌ | ✅ | ACD Supv Cannot Observe Other Supv | |
| DPUA | (DPUD) | ✅ | ✅ | DN Pickup |
| DRDA | (DRDD) | ❌ | ✅ | Distinctive Ringing by Directory Number Allowed |
| (DRG1) | DRG2-4 | ❌ | ✅ | Distinctive Ringing: 1-High fast/2-High slow/3-Low fast/4-Low slow |
| (DSH) | ✅ | ❌ | Digital Short telephone set | |
| DSI | (DSX) | ❌ | ✅ | Data Service access or IS Server TN |
| DTA | ❌ | ✅ | Data Terminal | |
| (DTN) | ✅ | ❌ | Digitone DTN is used for 2500 sets | |
| EHTA | (EHTD) | ✅ | ❌ | Enhanced Hot Line |
| ELA | (ELD) | ❌ | ✅ | Erase lists |
| ENG | ❌ | ✅ | English language display | |
| (EXR0) | EXR1-4 | ✅ | ✅ | Executive Distinctive Ringing Off/use Tone 1 to 4 |
| FAXA | (FAXD) | ✅ | ❌ | Fax/Modem allowed ISDN call |
| FBA | (FBD) | ✅ | ✅ | Call Forward Busy - DID calls Ring Attendant/Call Forward Busy Normal |
| FDSA | (FDSD) | ✅ | ✅ | Force Disconnect |
| FICA | (FICD) | ❌ | ✅ | Forward Intercom Calls |
| FITA | (FITD) | ❌ | ✅ | Flexible Incoming Tones |
| FLXA | (FLXD) | ❌ | ✅ | Flexible voice/data |
| FNA | (FND) | ✅ | ✅ | Call Forward No answer |
| FRE | FR1-2 | ✅ | ✅ | Fully Restricted/Restricted 1/Restricted 2 |
| (FRN) | ❌ | ✅ | French language display | |
| (FTTC) | FTTR | ✅ | ✅ | Allows trunk to trunk connections for Conference/Denied - no conferencing |
| FTTU | ✅ | ✅ | Allows trunk to trunk Conference and Transfer | |
| FXSP | ❌ | ✅ | Flexible Services Port | |
| GPUA | (GPUD) | ✅ | ✅ | Group Pickup |
| GRLA | (GRLD) | ❌ | ✅ | Group Listening |
| HBTA | (HBTD) | ✅ | ✅ | Hunt By call Type |
| HFA | (HFD) | ❌ | ✅ | Digital Telephone Handsfree |
| HPR | ✅ | ✅ | High Priority station | |
| HSPA | (HSPD) | ✅ | ✅ | "Hospitality, used for Hospitality Management" |
| HSTA | (HSTD) | ❌ | ✅ | Host Terminal |
| HTA | (HTD) | ✅ | ✅ | Hunting |
| IAMA | (IAMD) | ✅ | ❌ | ICP Answering Machine |
| ICDA | (ICDD) | ✅ | ✅ | Internal Call Detail Recording |
| IMA | (IMD) | ❌ | ✅ | Integrated Messaging Service Attendant |
| IPNA | (IPND) | ❌ | ✅ | Intercept Position |
| IRA | (IRD) | ❌ | ✅ | Incoming Ringing Line Preference |
| IRGA | (IRGD) | ✅ | ❌ | Interrogation set for intercept computer |
| LDN | ✅ | ✅ | Listed Directory Number defined in CDB - used for CLID | |
| LDTA | (LDTD) | ✅ | ❌ | Line Disconnect Tone |
| LLC1-3 | ✅ | ✅ | Line Load Control Class 1, thru 3 | |
| (LMPN) | LMPX | ❌ | ✅ | MW Lamp - status of the mailbox associated with the prime DN/any DN |
| LNA | (LND) | ✅ | ✅ | Last Number Redial |
| LOL | ✅ | ❌ | Long line Class of Service (default if CLS = OPS) | |
| LPA | (LPD) | ✅ | ❌ | Message Waiting Lamp |
| (LPR) | ✅ | ✅ | Low Priority station | |
| LVXA | (LVXD) | ❌ | ✅ | LOGIVOX Class of Service Allowed |
| MBXA | (MBXD) | ✅ | ❌ | Multi-Party Operation (MPO) Blind Transfer |
| MCBN | ❌ | ✅ | Set linked to a non-MICB line card | |
| MCBY | ❌ | ✅ | Set linked to a MICB line card | |
| MCDA | (MCDD) | ✅ | ✅ | Microsoft Converged Desktop |
| MCRA | (MCRD) | ✅ | ❌ | Multiple Call Arrangement |
| MCTA | (MCTD) | ✅ | ✅ | Malicious Call Trace |
| MINA | (MIND) | ✅ | ✅ | Message Interrupt |
| MPTA | (MPTD) | ✅ | ❌ | Modem Pass Through |
| MMA | (MMD) | ❌ | ✅ | Multimedia |
| MNL | ✅ | ❌ | Manual service - Used for HOT | |
| MOAA | (MOAD) | ❌ | ✅ | Mute on Answer |
| MRA | (MRD) | ✅ | ✅ | Message Registration |
| MSIA | (MSID) | ❌ | ✅ | Make Set Busy Improvement |
| MTA | (MTD) | ❌ | ✅ | Maintenance Telephone |
| MWA | (MWD) | ✅ | ✅ | Message Waiting |
| NAIA | (NAID) | ❌ | ✅ | No Answer Indication |
| (NAMA) | NAMD | ✅ | ✅ | Name Display on other set |
| NDD | ❌ | ✅ | No Digit Display | |
| NIA | (NID) | ❌ | ✅ | Non-ringing Incoming Line Preference |
| NOVA | (NOVD) | ✅ | ✅ | Network Override/Breakin |
| NRCA | (NRCD) | ✅ | ✅ | Night Restriction for forced Camp-On |
| NROA | (NROD) | ✅ | ✅ | Night Restriction for Priority Override |
| NRWA | (NRWD) | ✅ | ✅ | Night Restriction for Call Waiting |
| OCBA | (OCBD) | ✅ | ✅ | Outgoing Call Barring |
| OLA | (OLD) | ❌ | ✅ | Outgoing Line Preference |
| ONDA | (ONDD) | ❌ | ✅ | One Number Delivery for a portable |
| (ONP) | ✅ | ❌ | On-Premises extension | |
| ONS | ✅ | ❌ | On-Premises Station (default for all others) | |
| OPS | ✅ | ❌ | Off-Premises Station (default if CDEN is DD) | |
| OPX | ✅ | ❌ | Off-Premises extension Supported by QPC192 only | |
| OVDA | (OVDD) | ✅ | ❌ | Override |
| (PDN) | ✅ | ✅ | Primary Directory Number | |
| PGNA | (PGND) | ✅ | ✅ | Allow/Deny PAGENET access |
| POA | (POD) | ❌ | ✅ | Privacy Override |
| PRSA | (PRSD) | ✅ | ✅ | Priority Call Pickup |
| PUA | (PUD) | ✅ | ✅ | Call Pickup |
| RBDA | (RBDD) | ✅ | ✅ | Redirection By Day |
| RBHA | (RBHD) | ✅ | ✅ | Redirection By Holiday Allowed |
| RCBA | (RCBD) | ❌ | ✅ | Recall to Boss |
| (RCC) | ✅ | ✅ | Restricted from Receiving Collect Calls | |
| RDI | ✅ | ✅ | Restricted from receiving DID calls | |
| (RDLA) | RDLD | ❌ | ✅ | Automatic Redial |
| RLFA | (RLFD) | ❌ | ✅ | Reversed Lamp Flash |
| RMMA | (RMMD) | ✅ | ✅ | Remote Monitoring of Messages |
| RMMO | ✅ | ✅ | Allow Remote Monitoring of Messages | |
| RNGB | ❌ | ✅ | "Apply ringing when idle, off hook or busy" | |
| RNGI | ❌ | ✅ | Apply ringing when idle but off hook | |
| RTDA | (RTDD) | ✅ | ✅ | Call Redirection by Time of day |
| SFA | (SFD) | ✅ | ✅ | Second Level CFNA |
| (SHL) | ✅ | ❌ | Short line Class of Service | |
| SMSA | (SMSD) | ✅ | ❌ | Standalone Mail Server |
| SMWA | (SMWD) | ✅ | ✅ | Extended Message Waiting Indication |
| SPKA | (SPKD) | ✅ | ❌ | Speaker |
| SPV | ❌ | ✅ | ACD Supervisor | |
| SRE | ✅ | ✅ | Semi-Restricted | |
| STSA | (STSD) | ❌ | ✅ | Set-to-Set Messaging |
| SWA | (SWD) | ✅ | ✅ | Station-to-Station Call Waiting |
| TDD | ❌ | ✅ | Tandem Digit Display Automatic set display feature | |
| TENA | (TEND) | ✅ | ✅ | Tenant Service |
| THFA | (THFD) | ✅ | ❌ | Centrex Trunk Switch Hook Flash on this set |
| TLD | ✅ | ✅ | Toll Denied | |
| TSA | ✅ | ❌ | Three-Party Service allowed | |
| TVA | (TVD) | ✅ | ❌ | Trunk Verification from station |
| UCC | ✅ | ✅ | Not Restricted from Receiving Collect Calls | |
| (UDI) | ✅ | ✅ | Not Restricted from Receiving DID Calls | |
| ULAA | (ULAD) | ✅ | ✅ | Set Based Administration User Access |
| UNR | ✅ | ✅ | Unrestricted | |
| USMA | (USMD) | ✅ | ✅ | Meridian 911 position |
| USRA | (USRD) | ✅ | ✅ | User Selectable Call Redirection |
| (VCE) | ❌ | ✅ | Voice Terminal | |
| VMA | (VMD) | ❌ | ✅ | Server Voice Messaging |
| (WTA) | WTD | ✅ | ✅ | Warning Tone |
| XFA | (XFD) | ✅ | ❌ | Call Transfer |
| XFR | ✅ | ❌ | Hookflash disabled - no transfer | |
| XHA | (XHD) | ✅ | ✅ | Exclusive Hold |
| XMWI | (XMWD) | ✅ | ✅ | Extended Message Waiting indication |
| XRA | (XRD) | ✅ | ❌ | Ring Again |