Mike's PBX Cookbook

Norstar Common Voicemail Features

To Check Your Voicemail:

  1. Press the Check Voicemail key or press the Feature button, then 981
  2. Enter your password
  3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:

  1. Press the Leave Message key or Feature 980
  2. Enter the mailbox number (extension number) of the person you want to leave a message for
  3. The display will show the name of the mailbox owner, press OK
  4. Leave message

To Access Your Voicemail box from Another Phone:

  1. Press the Check Voicemail key or press the Feature button, then 981
  2. Press the OTHER softkey
  3. At the LOG: prompt, enter your mailbox# (extension #) and your password all together followed by the "#" sign
  4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:

  1. Call the main office number or your DID (if applicable.
  2. If the call is answered by a receptionist, have them transfer you to your voicemail box
  3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
  4. At the prompt, enter your mailbox # (extension #) and password all together

To Transfer Someone to a Voicemail Box:

  1. Press the Transfer to Voicemail key or press the Feature button, then 986
  2. Enter the mailbox # (extension#)
  3. The display will show: Call Transferred

To Change Your Personal Greeting:

  1. Press the Check Voicemail key or press the Feature button, then 981
  2. Enter your password
  3. Press the ADMIN softkey
  4. Press the GREET softkey
  5. Press the REC softkey
  6. Press the PRIME softkey
  7. Press the YES softkey
  8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office):

  1. Press the Check Voicemail key or press the Feature button, then 981
  2. Enter your password
  3. Press the ADMIN softkey
  4. Press the GREET softkey
  5. Pres the REC softkey
  6. Press the ALT softkey
  7. Press the YES softkey
  8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept it.
  9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
  10. Press the ChOOSE softkey
  11. Press ALT softkey
  12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want to accept messages.
  13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting.
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