Mike's PBX Cookbook

Norstar NAM - FAQ


How do I access set programming

Enter the Administration access code:

Feature * * 2 3 6 4 6 which also is:
Feature * * A D M I N

If asked for a password enter the same:

2 3 6 4 6

To exit programming, just press the release button (RLS)

Note: Programming is easier using the M7310 set.


How do I access Voicemail System Administration

With Feature 983.

The password consists of two parts: the system co-ordinators mailbox number (which depends on your DN length) and the personal password.

Use the following table to determin your default password:

DN length Default password
2 120000
3 1020000
4 10020000

How to determin the NAM’s serial number...

The serial number is checked as follows:

  1. Feature 915 (If F915 does not give a “Password” prompt, try feature codes from
    F910 to F949 until you do get a “Password” prompt)
  2. "Password” - enter 2223772# (ACCESS2)
  3. “ACCESS Server” – press ADMIN
  4. “A. Prt queue mgr” – press NEXT 8 times
  5. “I. Serial Number” – press SHOW
  6. “S#: XXXXXXXX” – record the serial number and press OK

Feature code 915 doesn't work!

Every time a voicemail cabinet is added or changed, the F915 number increments. For example, if your voicemail cabinet goes bad and you replace it, the feature code for the replacement unit becomes 916.

So, if F915 does not give a "Password" prompt, try feature codes from F910 to F949 until you do get a "Password" prompt!

One way to check to see what the feature code might be: Feature ** xftest, Password: 266344


What is the procedure to reset a Mod ICS to factory settings?

This procedure will ERASE ALL PROGRAMING!

Unplug power, plug back in and let it come back up, then do a FEATURE ** STARTUP
P/W is default config password.

Note: Must be done within a few minutes of powering up.


How do I add (create) a Mailbox user?

With FEATURE 983, enter the System Co-ordinators Mailbox number and password, then press OK.

The user MUST INITIALISE their mailbox before it will accept messages.


How to reset a mailbox password?

If the mailbox user has forgotten their password:

The password is reset to 0000 (four zero's), and must be changed by the user at their next logon.


Change the date and time?

It can be changed in programming or by using a feature code:

FEATURE **TIME (8463)

The default System Co-ordinator password is 23646 (ADMIN).


How do I delete a mailbox?

With FEATURE 983, enter the System Co-ordinators Mailbox number and password, then press OK.


Shutting down the NAM

IMPORTANT!
The NAM (Norstar Applications Module) is a PC and uses the OS2/Warp operating system, which is similar to Windows. When it is necessary to power off the NAM, DO NOT just pull the power cord. You must perform a shutdown procedure as follows:

1. Feature 915
(If F915 does not give a “Password” prompt, try feature codes from F910 to F949 until you do get a “Password” prompt)
2. “Password” - enter 2223772# (ACCESS2)
3. “ACCESS Server” - press NEXT
4. “System shutdown” - press SHOW
5. “Shutdown type” - press GRACE
6. “Shutdown graceful” - press YES

Wait about 30 seconds until you hear a series of tones with descending pitch. It is now OK to pull the power cord of the NAM.


Back to Top Arrow
Home » Vmail » Norstar » Nam-faq