Mike's PBX Cookbook

Customer Data Block

The Meridian 1 software has the ability to be divided into multiple customers. A customer is a partitioning or division of the Meridian 1 software into several virtual switches, one for each customer. The division is so extensive that it is as if each customer is on a separate PBX. Most Meridian 1 systems will have only one customer defined. Typically, Customer 0 (zero). When servicing a Meridian 1 with more than one customer, take care to enter the correct customer number for the programming being performed.

Prior to software release 21, the Customer Data Block (CDB) displayed over 150 prompts, all in one long list in no particular order. This was very intimidating to many technicians. Release 21 divided the prompts into 25 functional groups called "gates". Now the prompts in each gate deal with the same subject. The gates are named for the subject that the prompts address. A technician may navigate to a particular gate by entering it at the TYPE prompt. It is also possible to enter CDB at the TYPE prompt and enter through the list of gates. When the required gate is displayed, entering YES will open the gate, displaying the prompts.

Due to the fact that the CDB used to be one long list of prompts, several prompts appear in several different gates. This is done for convenience. For example, the prompt OPT (Options) appears in seven different gates. Even though OPT is available in several gates, it is the same prompt. With this in mind, a technician may enter any available response at the OPT prompt, within any gate even though the response is from a different gate.

Building a new Customer Data Block

A new system will not have a CDB defined. Before any customer-oriented features may be programmed, such as routes or phones, a customer data block must be created. The following is the procedure for creating a new customer data block for Customer 0.

>LD 15
REQ: new
CUST 0
TYPE: default
ANI_DATA
- ANAT xxx  (Main phone number prefix or central office code)
- ANLD xxxx (Main phone number suffix or subscriber code)

NOTE: ANI_DATA and prompts will only be prompted if the proper software feature package is equipped.

The following are the most common features and prompts that should be addressed when programming features in the CDB for a basic system. The less used or advanced prompts and gates have been removed for simplification. See the Digital M2250 Console information sheet for the ATT_DATA gate. For a complete description of all the LD 15 gates, prompts and responses, refer to the Software Input / Output Guide, Administration, 553-3001-311, Load 15.

FTR_DATA - Features

Prompt Response Description
REQ: CHG  
TYPE: FTR_DATA Features and Options
CUST   Enter the customer number
OPT   Options; make multiple entries. This prompt is available in several LD 15 gates.
DGRP   Maximum number of Dial Intercom Groups, (0)-2046
IRNG   Intercom Ring, (NO) YES
PKND   Number of digits dialed for Group Pickup, (1)-4
SPRE   Special Prefix Number, 1-4 digits
SRCD   Set Relocation Security Code, 4 digits
MUS   Music on hold, internal, (NO), YES
MUSR   If MUS=YES is defined, Which Route? (Must define route first)

INT_DATA - Intercept Treatment

Prompt Response Description
REQ: CHG  
TYPE: INT_DATA Intercept Treatment
CUST   Enter the customer number
ACCD OVF OVF OVF ATN Access Denied (TARG / TGAR, COS Access Restrictions)
RANR   If RAN is defined, Which Route?
CTVN OVF OVF OVF ATN Call to vacant number (Undefined DN)
RANR   If RAN is defined, Which Route?
MBNR OVF NAP OVF NAP Maintenance Busy (Disabled)
RANR   If RAN is defined, Which Route?

Intercept treatment determines what happens to a caller that is sent to an invalid destination. There are four entries per prompt. Each entry represents a different call type. These types are as follows:

If one entry is to be changed, the technician must enter all four fields, separated by a space. The available entries are:

LDN_DATA - Listed Directory Number

Prompt Response Description
REQ: CHG  
TYPE: LDN_DATA Listen Directory Numbers
CUST   Enter the customer number
OPT   Options; make multiple entries.
This prompt is available in several LD 15 gates.
DLDN (NO) YES Departmental listed directory number
LDN0 xxxx Listed Directory Number 0, xxxx = main DID number
LDA0   Console associated with LDN0 when DLDN=YES
LDN1   Listed Directory Number 1,
LDA1   Console associated with LDN1 when DLDN=YES
LDN2   Listed Directory Number 2,
LDA2   Console associated with LDN1 when DLDN=YES
LDN3   Listed Directory Number 3,
LDA3   Console associated with LDN3 when DLDN=YES
LDN4   Listed Directory Number 4,
LDA4   Console associated with LDN3 when DLDN=YES
LDN5   Listed Directory Number 5,
LDA5   Console associated with LDN3 when DLDN=YES
ICI    

Listed Directory Number

This feature allows up to 5 DID numbers to be sent to the attendant Console(s).

When DLDN = NO, enter the sent digits of the main DID(s) at the LDN1 through LDN5 prompts to route those DID calls to the Attendant Console queue.

Departmental Listed Directory

Departmental Listed Directory Number (DLDN=YES) Allows specific DID numbers and or stations dialing 0 to be sent to different consoles. This feature will allow up to 6 (0-5) different consoles, or departments. An example application where this feature could be used is when a system has remote cabinets with consoles at both locations.

Example:

LD 15, LDN_DATA:
DLDN YES
LDN0 1300
LDA0 1

LD 12, Attendant Console:
ANUM 1

LD 10 / 11, Telephones:
LDN 0

When a telephone with LDN=0 dials 0, the software looks at LD 15, LDA0=1 which means attendant number 1 (LD 12, ANUM=1) and the call is routed to attendant #1. If an outside caller calls DID 228-1300, the call is routed to LDN0=1300 which sends the call to LDA0 which is programmed for attendant number 1 (LD 12, ANUM=1). This example only shows department 0. The programming is the same for departments 1 through 5.

NIT_DATA - Night Service by Time of Day

Prompt Response Description
REQ: CHG  
TYPE: NIT_DATA Night Service
CUST   Enter the customer number
NIT1   First night DN
TIM1   First night time, in 4-digit, 24-hour format
NIT2   Second night DN
TIM2   Second night time, in 4-digit, 24-hour format
NIT3   Third night DN
TIM3   Third night time, in 4-digit, 24-hour format
NIT4   Fourth night DN
TIM4   Fourth night time, in 4-digit, 24-hour format

When all consoles have activated their night button or the system is Sysloaded, the system is in night mode. When a trunk call comes in during night mode, the system looks at LD 14, NITE of that trunk. If a DN has been defined at the LD14, NITE prompt, the call is routed to that DN. If no DN is defined at the LD 14, NITE prompt, the call is sent to LD 15, NIT_DATA. The system looks at the system time and routes the call to the defined night DN for that time period.

NOTE: All entries in NITE_DATA must be input in chronological order.

RDR_DATA - Call Redirection (call forwarding and hunting)

Prompt Response Description
REQ: CHG  
TYPE: RDR_DATA Call Redirection
CUST   Enter the customer number
OPT   Options; make multiple entries.
This prompt is available in several LD 15 gates.
CFTA   Call forward to trunk access code allowed, (NO), YES
CFN0   Number of normal ringing cycles for CFNA, Option 0
CFN1   Number of normal ringing cycles for CFNA, Option 1
CFN2   Number of normal ringing cycles for CFNA, Option 2
DFN0   Number of distinctive ringing cycles for CFNA, Option 0
DFN1   Number of distinctive ringing cycles for CFNA, Option 1
DFN2   Number of distinctive ringing cycles for CFNA, Option 2

Number of rings before Call Forward no answer

The number of rings before Call Forward no answer is defined as follows:

LD 15: LD 10/11, Telephones:
RDR_DATA CLS FNA (Forward no answer allowed)
CFN0 x FDN (DN to be forwarded to)
CFN1 x RCO y
CFN2 x 

(x = Number of rings before forwarding)
(y = 0 ~ 2 OR CFN0 ~ CFN2)

Call Forward to Trunk Access Code

When LD 15, RDR_DATA, CFTA = YES, and the telephone has CLS = CFXA, the telephone cannot be forwarded to just the trunk access code. It may however be forwarded to a trunk access code and an external number. This will prevent some types of Toll fraud.

TIM_DATA - Timers

Prompt Response Description
REQ: CHG  
TYPE: TIM_DATA Timers
CUST   Enter the customer number
PHDT   Hold recall timer, Analog Sets, 1-(30)-63 in 2-second intervals
DBRC   Hold recall timer, Digital Sets, 2-(60)-120 in even numbers
RTIM 30 30 30 Recall timer for Slow Answer (Ring no Answer), Camp-On and Call Waiting, xxx yyy zzz. Slow Answer, (xxx) is in multiples of six seconds. Camp-On, (yyy) and Call Waiting, (zzz) are both in blocks of two seconds. Odd numbers will automatically be rounded down. Default setting is 30 seconds for all three fields. Whenever any prompt is changed, All three must be entered.

Options (OPT)

This prompt appears in several different gates. Any correct response or group of responses may be entered from any gate that the OPT prompt appears. When printed out, a "block" of responses is shown. It can be compared to Class of Service on telephone sets. Many Customer-wide features are turned on here. Most of the responses end in either A for allow or D for deny. Others end in I for include and X for exclude. Different responses may be entered at one time, separated by a space. There is a great deal of responses available for the Options prompt. The following are the most commonly used responses.

(CFRD) CFRACall Forward reminder tone for analog sets.
(CPD)  CPACall Park
(LRD)  LRALast number Redial
(MCTD) MCTAMalicious Call Trace
(MCX)  MCIMessage Center
(RND)  RNARing again
Home » Meridian » Install » Cdb