Mike's PBX Cookbook

Nortel IP Set
Diagnostics and Soft Reboot

UPDATE: With UNIStim firmware release 3.0, and greater, use this keypad sequence to
reset provisioning parameters to 'factory default' for IP telephones:   * * 7 3 6 3 9 <MAC> # #

How can you reboot/reset an i2002/i2004 without unplugging it?... **RENEW<mac>##

Diagnostics

All diagnostic functions begin with the 'lead sequence':

MUTE UP DOWN UP DOWN UP MUTE....

Followed immediately by one of the following sequences:

0 - Display Firmware hard version
1 - RAM check
2 - DTIC check
3 - EEPROM check
4 - Xmt, Rcv, Attenuation levels
5 - TCM loop back test, between i2004 and CE equipment
7 - Display Firmware hard version
8 - TCM BERT test
9 RLS - Reset set/power cycle
* 2 - RUDP on/off check. If RUDP is off, power cycle the set (9 RLS)
* 0 - Display Firmware soft version
* 0 * - Factory reset the phone

To disable DHCP, clear parameters and add them again after swiping the phone.

So, to soft reset the phone:

Press the following keys in sequence:

123456789
MUTE UP DOWN UP DOWN UP MUTE 9 RLS

It's a lot faster than cycling the power 😃

Note that i2001 phones don't have a MUTE key
- they use the # (hash/pound) key instead.

Resetting Phone Configuration

To configure the phone, swipe the 4 function keys (left to right) after seeing NORTEL/AVAYA on power up to enter configuration. If prompted for a password, enter color*set (2, 6, 5, 6, 7, *, 7, 3, 8, Down).

In some cases, the phone will not allow you to change the configuration upon swiping the four softkeys. When swiping the keys, change the first two prompts to 0 and press OK. This will allow you to rebuild the phone for static IP addresses.

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