Force Firmware Install
How to force install firmware on Avaya CS1000 IP Phone Series. (1120e, 1140, 1230, etc.)
If the admin-password has been changed and lost, for example if color*set and/or **73639<MAC>## (Load Factory Defaults) don't work, you can force install a new firmware and reset everything back to default values. You will need the following:
Set the following DHCP server option strings:
- Option 66 - IP address of the TFTP Server
- Option 67 - Name of the configuration file (eg, 1120e.cfg)
- Option 128 - Call Server, eg: Nortel-i2004-A,10.30.30.20:4100,1,5:10.30.31.20:4100,1,5.
A Call Server is not required as the TFTP server will provide the firmware file.
- Download the latest firmware for the set (from Avaya).
- Create a configuration (.cfg) file, named after the set. eg, 1120e.cfg
- Place both files in the TFTP servers root directory.
#Config file: 1120e.cfg [FW] DOWNOAD_MODE FORCED <force download> VERSION 0624C8Q FILENAME 0624C8Q.bin PROTOCOL TFTP SERVER_IP 10.30.30.50 <TFTP server IP> SECURITY_MODE 0
Note: Depending on the deployment, you may just need to temporarily edit the existing .cfg file, and change the line DOWNOAD_MODE from AUTO to FORCED. Don't forget to change it back!
Power cycle the set, and watch the display as well as the log window from the TFTP server.
The set should receive an IP address, load the .cfg file, and start to download the firmware.
Do not interrupt this process, or you may brick the phone! When finished, it will reboot.
When finished, access the Local Tools menu in one of the following ways:
- Press the 4 soft keys under the display in sequence from left to right when the text Avaya appears at bootup.
- Double-press the Services key. Enter the default admin-password, color*set (26567*738), when prompted.