Voice Item Maintenance (VIM)

With Voice Item Maintenance (VIM), you can use a telephone to remotely record voice items.

To use Voice Item Maintenance, you must know:

• the 'Prompt Maintenance' service directory number (SDN)
• the 'Applcation ID' of the application with the voice item(s) you want to modify
• the applications 'Telset maintenance password'
• the 'Voice item ID'(s)

To define (or reset) a telset maintenance password:

1. Open the application in Application Builder.
2. Choose File ➤ Properties.
3. Click the Security tab.
4. Check 'Telset maintenance password', enter and confirm the password in the password fields.
5. Click OK.
6. Save and close the application.
   Note: The minimum password length is set in the Security Administration section of CallPilot Manager.

Tasks in Voice Item Maintenance

You can perform the following tasks with Voice Item Maintenance:

Log on to Voice Item Maintenance:

1. Dial Voice Item Maintenance (use the 'Prompt Maintenance' SDN).
2. Enter the 'Application ID' of the application you want to edit, followed by #
3. Enter the applications 'telset maintenance password', followed by #
4. Enter the ID of the appropriate voice item, followed by #

Select another voice item

1. Press 6.
2. Enter the ID of the voice item, followed by #

Select another application

1. Press 81.
2. Enter the ID of the application, followed by #

Record voice items

1. Press 5.
2. Speak clearly to record your message.
3. Press # to finish recording.
4. To listen to the recording, press 2.
5. To re-record, follow steps 1 to 3.
6. To delete the recording, press 76.

Change the telset maintenance password

1. Press 84.
2. Enter the old password, followed by #
3. Enter the new password, followed by #
4. Enter the new password again, followed by #
   Note: The minimum length for a password is defined in the Security section of CallPilot Manager.

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