Mike's PBX Cookbook

Call-Pilot de-acquire CDN's

During a Call Pilot outage I needed to reprogram the agents. The PBX wonít let you OUT an acquired agent and I didnít find the LD 23 commands in my RLS. 6 MERLS, or a good explanation in LD 48. A kind soul was good enough to pass me this info.

How to de-acquire TN's and CDN's manually

LD 48 commands for de-acquire TN's and CDN's

DACR AGT <LOOP> <SHELF> <CARD> <UNIT>
DACR RTE <ROUTE #> <CUSTOMER #>
DACR ALL <ELAN #>

LD 23 commands for de-acquire ACD-DN's and CDN's

REQ DACR
TYPE ACD
CUST CUSTOMER #
ACDN ACD-DN #
REQ DACR
TYPE CDN
CUST CUSTOMER #
CDN CDN #

Note: There is no Acquire CDN's command, acquiring is done automagically.

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