Mike's PBX Cookbook

CallPilot PBX Setup

TERMS

CALL ROUTING COMPONENTS

CDN - A Primary CDN for Voice Messaging and a secondary if Multimedia Messaging is on the PBX. A CDN queue is like an ACD queue, except that Call Pilot manages the calls in the CDN, while the PBX manages the calls in an ACD queue.

PHANTOM DNs - Call Pilot can use Phantom DNs instead of dummy ACD DNs to route calls. First, create a Phantom Loop, define a TN within the LOOP and assign a DN. When DN is entered into the SDN page, it becomes the dialable number of a Call Pilot service. (Applications Builder dialables, Express Messaging and Prompt Maintenance)

SDN - SDN designates a specific service and the number of channels allocated to the service. CDNs and Phantom DNs are recorded in the SDN Table and associated with a specific service. The SDN table is administered from the Call Pilot Manager Service Directory Number page. It affects the session behavior for services created with Application Builder. It determines the minimum number of channels guaranteed to a service for simultaneous use and the maximum channels that you can use at one time.

CONFIGURING THE PBX (LD 17)

Print the current PBX configuration, and back up the system, before altering the programming on the PBX. Use the PBX Overlays to program all changes to the PBX configuration.

ELAN - Configure ELAN for the AML Link and associated VSID to provide Ethernet connection for AML messages between the PBX and Call Pilot server.

LD 17
REQ	CHG
TYPE	ADAN
ADAN	NEW ELAN 16 	or CHG ELAN 16 or OUT ELAN 16
CTYP	ELAN
DES	(   )
LCTL	DEFAULT
N1	DEFAULT

The ELAN has now been defined.
You can add an additional ELAN and VAS to use in case of disabled ELAN or for troubleshooting.

To verify the ELAN, print it in LD 22:

LD 22
REQ 	PRT
TYPE	ADAN ELAN 16
CTYP	ELAN
DES	(  )

VSID - Voice Services Identification

LD 17
REQ	CHG
TYPE	VAS
VAS	NEW
VSID	16
ELAN	16
SECU	DEFAULT 	unless Symposium Voice Serices Support feature
INTL	DEFAULT
MCNT	DEFAULT

VSID must be between 16-31. It is preferable to have the VSID and the ELAN the same number.

ADJUST SYSTEM PARAMETERS (LD 17)

Adjust the NCR (Number of call Registers), CSQI and CSQO.

LD 17
REQ	CHG
TYPE	PARM
NCR	548		Add double DS0 Channel count to current value, eg, 500+(24x2)
CSQI	48		Double the DS0 Channel count, eg, 24x2
CSQO	48		Double the DS0 Channel count, eg, 24x2

PROVISION THE ELNK IP ADDRESS (LD 117)

Administration configuration for the IP network addresses, maintenance and diagnostics.

Perform the following in LD 117: PRT HOST, STAT HOST, PRT MASK, PRT ELNK and record the output.

CHANGE THE PBX IP ADDRESS (LD 117)

ONLY IF NECESSARY!
A CS1000E system will already be configured with an IP address, so skip this.

1. Create New Host:

NEW HOST ???? XXX.XXX.XXX.XXX	             NAME IS = ???? (IE NEW HOST PBX1)

2. Assign New Host to Primary IP Address:

CHG ELNK ACTIVE ????		             NAME IS = ???? (from above)

3. Set the Subnet Mask:

CHG MASK XXX.XXX.XXX.XXX	             Eg, 255.255.255.0

The Subnet Mask for the Ethernet Link on the PBX must be the same as for the ELAN network interface card on the Call Pilot server.

4. Set the Gateway:

NEW ROUTE XXX.XXX.XXX.XXX YYY.YYY.YYY.YYY    X=Network IP address and Y=Gateway IP address

Routing info is required if a Gateway or Router connect the PBX network to the CLAN

5. Update the Database:

UPDATE DBS

6. Dis/Enable the ELNK (LD 137), you must toggle the ELNK to enable any changes:

DIS ELNK
ENL ELNK
Check the ELNK Status (LD 137) STAT ELNK is up before continuing...

VERIFY THE ELAN STATUS (LD 48)

Ping ELAN Connection to Call Pilot (LD 117) PING XXX.XXX.XXX.XXX If OK, go to LD 48 and enable the ELAN.

ELAN Status LD 48: STAT ELAN, ENL ELAN (it will need enabling)...

If CP Server fails to connect to the ELAN, Nortel recommends that you verify the IP address on the PBX, ping the IP address from the CP Server, restart the CP Server, and check the physical connection.

DEFINE CALL PILOT IN THE CUSTOMER DATA BLOCK (LD 15)

LD 15
REQ	CHG
TYPE	FTR
CUST	0
OPT	CPA MCI
IDEF	YES or NO	        Set to YES if Call Forward by Call Type is enabled
LD 15
REQ	CHG
TYPE	ATT
CUST	0
ATDN			        DID or PHANTOM number, Do not use 0
MATT	NO
AQTT	DEFAULT
AODN	CP CDN	
LD 15
REQ	CHG
TYPE	RDR		
CUST	0
FNAD	FDN
FNAT	FDN
FNAL	FDN
CFNA	4
LD 15
REQ	CHG
TYPE	FTR
CUST	0
EEST	YES
LD 15
REQ	CHG
TYPE	NET
CUST	0
ISDN	NO                      YES, if NMS has been purchased

LD 16 is used to configure the Route Data Block for NMS

CONFIGURE THE ACD AGENT QUEUE (LD 23)

This queue contains the virtual agents that correspond to DS0 channels on the CP Server

LD 23
REQ 	NEW
TYPE	ACD
CUST	0
ACDN		
MWC	NO                      Voice Mail ACD is YES
MAXP
IVR     YES                     Will not appear if MWC is yes
ALOG    YES                     Will not appear if MWC is yes

ACD queue MUST be defined as an IVR queue to let the CP Server route an incoming call to a specific port. The default is NO and must be set to YES for Call Pilot.

CONFIGURE AGENTS (LD 11)

LD 11
REQ	NEW
TYPE	2008
TN	l s c u		        TN of MGATE Card, 200 slot location
CUST	0

CLS	VCE WTA UNR MMA 	FOR UNITS 0-15	
 	FLXA VCE WTA UNR MMA	FOR UNITS 16-31

KEY 0	ACD XXXX 0 YYYY	        X=ACD DN, Y=Pos ID
KEY 1	SCN ZZZZ	        Z=Single Call Non ringing DN
KEY 2	MSB		
KEY 3	NRD	
KEY 4	TRN
KEY 5	A03

For tower and rack-mount servers, all 32 units on the Mgate card can be defined as agents; therefore, to support 96 channels, a minimum of 3 Mgate cards is required.

DEFINE DEFAULT ACD DN (LD 23)

You must define ACD DN in LD 23 before you configure the CDN queue because the default ACD DN is referenced in the CDN.

For back up, build a dummy ACD DN that is night call forwarded

LD 23
REQ	NEW
TYPE	ACD	
ACDN		               DFDN in the CDN configuration
MWC	NO
MAXP	1
NCFW	0
LD 23
REQ	NEW
TYPE	CDN
CUST	0
CDN				
DFDN	DFDN ACDN
VSID

Never set the DFDN to the server ACD DN. The DFDN is used to divert calls if the server is out of service or the AML link is down. Do not set a VSID. The VSID is dynamically assigned when the ELAN link is established and the server acquires the CDN.

DUMMY ACD DNs (LD 23) Must be forwarded to one of the CDNs configured for Call Pilot. Prompt Maintenance and Express Messaging

LD 23
REQ	NEW
TYPE	ACD
CUST	0
ACDN	
MWC	YES
MAXP	1                     Or desired
NCFW	CDN

SAVE PBX CHANGES (LD 43)

When you have finished modifying the PBX configuration, save your changes in Overlay 43. If you do not save your changes, all of your programming is lost when the PBX is shut down.

Load Overlay 43, and at the "." prompt, enter EDD to dump the data to disk.

>LD 43
. EDD

Notes:

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