CallPilot IP Security problem
Affects: CallPilot 201i using Windows Server 2003
Problem: CallPilot is functioning; however, you are unable log onto
the system to manage the voice mail boxes. The system is displaying a message: WWW service is unavailable
Follow this procedure to rebuild the IP Security and restore WWW service.
Solution:
1 On the CallPilot server, right-click My Computer/Manage/Services and Applications/Services
2 Check to see if 'FTP Publishing Service' and 'World Wide Web Publishing Service' are started - if not then, turn off ISS Admin Service; turn it back on again; restart FTP Publishing Service. Restart CallPilot.
3 If this does not resolve the problem; disable 'IPSEC Services' (do not forget to restart it when you are done); Restart CallPilot
4 If this resolves the problem then your Windows Server 2003 IPSEC Policy is corrupted and needs to be restored.
To restore the IPSEC Policy:
- Bring up the DOS CMD (Start/Run) prompt; type in
regsvr32 polstore.dlland hit return. This will recreate the 'Windows' folder in the registry and rebuild the IPSEC Policies. Go back into Services (1. above) and restart 'IPSEC Services'.
5 Make sure that the following services are started and have an 'Automatic' Startup Type.
- FTP Publishing Service
- World Wide Web Publishing Service
- IPSEC Services