CallPilot - Lost Password Procedure
CallPilot backdoor password reset procedure.
1 Connect a keyboard, mouse, and monitor to the CallPilot server, and then follow the instructions below.
Note that a 201i (with PS2 connectors) may need a restart to recognise the keyboard and mouse.
This procedure can be performed remotely, from a RDC console with the /admin switch.
To correctly configure the RDC client (console mode), see CallPilot Remote Desktop.
Alternatively, start RDC from: Start ➜ All Programs ➜ Accessories ➜ Run
In the Open box, type mstsc /admin (or type this in the Start search box).
2 Login to Windows, default passwords below:
Platform User ID Password Win NT: Administrator abc123 2003 CP3: Administrator Bvw_250!# 2003 CP5: Administrator Bvw250
If the password has been changed, and is not known, you may have to re-image CallPilot.
3 When logged in, on the server go to -
Login with one of the following:
|Password:||<ZagUNot:9||- for NT4 (early) systems|
|"||d</\>ST*cp3||- for CP3 systems|
|"||d</\>st.CP4||- for CP4 systems|
|"||%d</\>St.cP5||- for CP5 systems|
|- or -|
|Password:||!TazIYex.4||- for CP2 systems|
The password must be entered exactly shown, with case and special characters.
When the password is correctly entered, the Support Tools 'main' menu will appear:
From the Support Tools Main menu...
- Choose 9 for Database Utilities
- Then choose 3 for Database API utility
A new window opens, and at the CI prompt type :
This window closes, hit return, then 1 to Quit and exit.
4 Open a browser window, and log into CallPilot Manager using the default 000000 and 124578.