If the server is functioning but the voice prompts are not playing, you can re-install languages to try to fix the problem. Languages will also need to be installed on a new install, or after re-imaging CallPilot. In this case, the 'Configuration Wizard' will automatically launch on the first run.
CallPilot requires at least one prompt language in order to function. Languages can be added from the 'Configuration Wizard' at any time.
- Log in to the 'CallPilot Manager', and click Configuration Wizard.
- On the 'Configuration Wizard Welcome' dialog box, click Next.
- On the 'Configuration Mode' dialog box, select Express Mode, click Next.
- On the 'Express Configuration List' dialog box, select Language Installation, click Next.
- At the 'Language Source Directory' dialog box, enter the drive letter with the Language files, click Next.
- On the 'Language Installation' dialog box, select the language(s) to install (primary and/or secondary), click Next.
- On the 'Ready to Configure' dialog box, click Finish.
- Wait for the 'Progress Information' dialog box to indicate the installation is complete.
It can take 10 to 15 minutes to install each language.
When finished, you are prompted to restart the server.
- Restart the CallPilot server.
- Test the system to ensure it operates as expected.
Some external USB CD-Rom drives refuse to function from a 202i USB port, after CallPilot is installed. A powered USB hub may solve the problem, or alternatively you can copy the Language CD to a USB thumb drive (or a mapped network drive), and install from there. It's only necessary to copy the directories with the language(s) you want to install from the CD.
Opening the flashnames.dat file in a text editor reveals:
1033 ameng.asr 4105 ameng.asr 2057 ukeng.asr 1036 french.asr 3084 french.asr 1040 italian.asr 17 japanese.asr 1031 german.asr
Copy the .lng and .dat files, plus the appropriate language (lang) directories to the USB thumb drive, or network shared folder.
For example: copy lang1033 and lang4105 directories for American English. The languages will install much faster from a USB drive!