Mike's PBX Cookbook

CallPilot 600r Installation Notes

Identify the hardware!

You'll need:

Hooking up

LabelDescriptionLabelDescription
ASecuity device in USB port 0GGround studs (not used)
BPS/2 MouseHELAN (labelled 2)
CSCSI tape drive chainICLAN (labelled 1) (not used)
DDS30 to MGate (RJ-45)JMonitor
EPSUKCOM1 serial
FAC power inputLPS/2 keyboard


Insert the security device with data contact down The dongle must be installed in USB port 0 (bottom)

CS1000 MGate card

Install the MGate card in the Media Gateway or Media Gateway Expansion. Consider how many DSP's the shelf has (on the MGC, Media Gateway Controller) to minimise network blocking, add more if necessary. You can install MGate cards in any IPE slot.

Connect the DS30X RJ-45 cable between the MGate and the MPB96 board in the server. One MGate/DS30X supports upto 32 channels, so supporting 96 channels will require 3 MGate cards. Your keycode will tell you how many channels you require.

The server MPB96 DS30 ports (item 'D' above) are numbered and cabled from left to right (1 to 3) as shown below:

Note: A DS30X RJ-45 cable is used for an NTRB18CA MGate card, but a regular CAT5E Ethernet patch cable can be used with the newer NTRB18DA MGate card. The CAT-5E cable connection must be:

CAT-5E RJ-45 Connector Pin-outs

Cable pin-out for the CAT-5E is straight through without crossover.

RJ-45 pinMPB96 funtionMGate function
1DS30 RXPDS30 TXP
2DS30 RXNDS30 TXN
3DS30 TXPDS30 RXP
4- Unused- Unused
5- Unused- Unused
6DS30 TXNDS30 RXN
7- Unused- Unused
8- Unused- Unused
ShieldFrame GNDFrame GND

MGate Card Link Indications

When the DS30X RJ-45 / CAT-5E cable is connected, the MGate Green LED should light.

Green LED
ON = Good DS30 signal
OFF = Bad DS30 signal
 
Yellow LED
OFF = Normal
ON (blink) = Frame slip
ON (steady) = No DS30 signal
MGate DS30 LED's

CS1000 programming

ACD programming

Set up an ACD agent queue for CallPilot. This queue holds all the agents that correspond to DS0 channels on the CallPilot server.

LD 23

PromptResponseDescription
REQNEWAdd new data
TYPEACDIndicates this is an ACD queue.
CUSTxxCustomer number (0-99)
ACDNyyyyThis is the ACD DN for CallPilot.
MWCNOMessage Waiting Center
MAXPzzzzMaximum number of agents. MAXP must be equal to or greater than the total number of multimedia channels installed on your system.
IVRYESInteractive Voice Response queue
CALPPOS or TERCalled Party DN
POS - Sends the POSID+DNIS in the called Party DN field in the PCI message
TER - Sends the terminating DN in the called Party DN field in the PCI message
ALOGYESProvide automatic logon for ACD agents.
 <Enter>Press Enter until you reach the REQ prompt.
REQ****Exits the overlay.

Configuring ACD agents

Define channels as ACD agents on M2008 digital sets. All agents are added to the ACD queue you just configured. Each agent must have the VCE and MMA class of service. To get the VCE class of service on the upper 16 units (15 to 31), you must first specify the FLXA class of service. Each agent must be provisioned with the following feature keys: ACD, SCN, NRD, MSB, TRN, and AO3.

Terminal numbers

Integrated server (201i or 202i server)
For the 201i or 202i server, ACD agents use TNs associated with the slot location of the 201i or 202i server.
Tower or rackmount servers
For the tower and rack versions of the CallPilot server, ACD agents use TNs associated with the slot location of the MGate card (NTRB18CA or NTRB18DA).

Position IDs
You also need a Position ID for each agent. The server uses the position ID to inform the CS 1000 system to which agent an incoming call should be routed. Use sequential numbers to avoid confusion!

Configure agents in LD 11:

PromptResponseDescription
REQNEWAdd new data
TYPE2008ARIES digital set with 8 programmable keys.
TNl s c uTerminal number of the MGate card, or the 201i or 202i server.
CUSTxxCustomer number (0-99)
CLSWTA UNR VCE MMA
(units 0-15)

FLXA UNR VCE WTA MMA
(units 16-31)

Voice terminal, Multimedia Agent, Flexible voice/data allowed.


FLXA is required for units 16 and above. (watch the CLS entry order, its important).

key0 acd xxxx 0 yyyyWhere xxxx is the DN of the CallPilot agent queue, and yyyy is the agent Position ID.
key1 scn zzzzwhere zzzz is the single-call nonringing DN used to make outbound calls.
key2 msbMake Set Busy
key3 nrdNot Ready
key4 trnTransfer
key5 ao3Three-Party Conference
AST0 1
(IVR & Access Agents only)
If you are enabling the Contact Center Voice Services Support feature, you must define 0 and 1 as the AST key0 and key1 values. If you are not enabling the Contact Center Voice Services Support feature, then press Enter to skip this prompt.
 <Enter>Press Enter until you reach the REQ prompt.
REQ****Exits the overlay.

Enabling the card slots

After you have configured the ACD agents, use overlay 32 to ensure that the card slots used by an MGate card (NTRB18CA or NTRB18DA) or 201i or 202i server are enabled.

  1. Load overlay 32.
  2. Type STAT n and press Enter, where n is the card slot used by an MGate card or the 201i or 202i server.
  3. Type ENLC n and press Enter, where n is the card slot used by an MGate card or the 201i or 202i server.
  4. To verify that the card slot and the ACD agents are enabled, type STAT n and press Enter, where n is the card slot used by an MGate card or 201i or 202i server.
  5. Repeat this procedure for all other card slots used by an MGate card or the 201i or 202i server.

Defining the default ACD DN

Before you configure the CDN queue, define the default ACD DN that needs to be referenced in the CDN. During normal operation, the CDN is in control mode, and callers are queued to be routed and then answered by CallPilot services. Under error conditions (for example, if the AML link is down), the CDN operates in default mode and calls are routed to the default ACD DN defined for the CDN. This section describes how to set up the default ACD DN so that these calls are handled by the attendant.

For the attendant to process incoming calls to CallPilot when the CDN is in default mode, define a dummy ACD DN and set it to night call forward to the attendant.

LD 23:

PromptResponseDescription
REQNEWAdd new data
TYPEACDIndicates this is an ACD queue.
CUSTxxCustomer number (0-99)
ACDNyyyyThe ACD DN. Enter this DN as the DFDN in the CDN configuration.
MWCNOMessage Waiting Center. Set to NO
MAXP1This indicates that there are no agents in this queue and it is, therefore, a dummy queue.
NCFW0Night call forward to the attendant.
 <Enter>Press Enter until you reach the REQ prompt.
REQ****Exits the overlay.

Configuring CDN queues for messaging services

Configure a primary CDN for Voice Messaging. This becomes the main CDN queue.

Note: Nortel strongly recommends that you use either a phantom DN or a dummy ACD DN for all other messaging services.

LD 23:

PromptResponseDescription
REQNEWAdd new data
TYPECDNControl DN queue
CUSTxxCustomer number (0-99)
CDNyyyyThe Control DN of the queue. This number must be entered as the SDN for the messaging service in the SDN Table.
DFDNzzzzThe default ACD DN. Calls to the CDN are directed to this ACD DN if the link or CallPilot goes down. Nortel recommends that this is not defined as the ACD DN of the CallPilot ACD queue.
VSID<Enter>Press Enter so that the ID is dynamically assigned to the CDN when the ELAN subnet link is established.
 <Enter>Press Enter until you reach the REQ prompt.
REQ****Exits the overlay.

Configuring phantom DNs

Found elsewhere on this site....

Configuring the CallPilot server software

To run the Setup Wizard

  • log on to the operating system on the CallPilot server
  • log on to the CallPilot server with CallPilot Manager
  • have the CallPilot keycode and dongle ID (serial number) handy
  • run the Configuration Wizard
 
CallPilot Windows 2003 login
User ID: Administrator
Password: Bvw250 (default)

After you type the user ID and password, the CallPilot Setup Wizard welcome screen appears.

  1. Read the information displayed on the screen and click Next.
  2. If there are Service Updates (SUs) or PEPs available, you can choose to install them now. Select Yes or No and click Next.
    If you choose Yes, install SU/PEPs, the Installing SU/PEP screen appears.
    1. Install all the required SUs and PEPs.
    2. Restart CallPilot (if required)
    3. the Setup Wizzard lauches again...
    If you choose No, do not install SU/PEPs now, the Platform Validity Check screen appears.
  3. View the items on the validity check and click Next.
  4. When the system asks you if you have data to restore, select No.
  5. Click Next to complete the Setup Wizard. The Finished screen appears.
  6. Read the information displayed on the Finished screen and click Finish.

Logging on to the CallPilot server with CallPilot Manager

Launch the web browser on your PC or on the CallPilot server (must both be connected to the ELAN). Enter CallPilots IP address in the URL window. When the connection is established, the CallPilot Manager - Login page appears.

Note:
The URL automatically appears as http://<host name or IP address>/cpmgr/login.asp.
On the CallPilot server, the URL is http://localhost/cpmgr/login.asp.

To log on to the CallPilot server

  • Type the administration mailbox number and password
  • choose the Last Server Accessed item, or enter the address manually
  • Type the CallPilot server host name or IP address in the Server box.
 
CallPilot Manager login
Mailbox: 000000
Password: 124578 (default)

Note: Logging on for the first time forces you to change the password using numeric characters.

Checking that CallPilot is ready to accept calls

The system-ready indicators appear only if the Configuration Wizard has previously been run on the server. The CallPilot server is not ready to accept calls if the Configuration Wizard has not been run.

Can you ping the callserver from Callpilot?


To be continued......

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