Mike's PBX Cookbook

Blue Call Router Error

If the CallPilot server displays a message box about a Blue Call Router error, try the following:

1Check ELAN connectivity:

=> ping 192.168.2.10

PING 192.168.2.10 SUCCESSFUL

2Check the agents are logged in:

.stat 24 0 9
00 = UNIT 00 = IDLE  (2008 LOG IN )
01 = UNIT 01 = IDLE  (2008 LOG IN )
02 = UNIT 02 = IDLE  (2008 LOG IN )
:

3Re-run the Configuration Wizard:

ELAN014 ELAN 16 host IP=192.168.2.10 is enabled
CDN002 16   5555  14 24 20
CDN002 indicates "CDN was put to control mode" - Good! CallPilot should work after booting.
CDN003 indicates "CDN was put to default mode" - Bad! Calls are diverted to the default ACD.
Note: There is no Acquire CDN's command, acquiring is done automagically when CallPilot boots up.
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