Blue Call Router Error

If the CallPilot server displays a message box about a Blue Call Router error, or just stops answering calls, try the following:

1Check ELAN connectivity:

• Ping the CallPilot IP from the Call server in LD 117:

=> ping 192.168.2.10

PING 192.168.2.10 SUCCESSFUL

2Check the agents are logged in:

• DISC, ENLC, and STAT the MGATE card(s) in LD 32:

.stat 24 0 9
00 = UNIT 00 = IDLE  (2008 LOG IN )
01 = UNIT 01 = IDLE  (2008 LOG IN )
02 = UNIT 02 = IDLE  (2008 LOG IN )
:

3Re-run the Configuration Wizard:

• Click NEXT through all the prompts (skip "change password"), and reboot when finished.
  After rebooting, watch for ELAN & 'CDN acquired' messages on the PBX, for example:

ELAN014 ELAN 16 host IP=192.168.2.10 is enabled
CDN002 16   5555  14 24 20

CDN002 indicates 'CDN was put to control mode' - Good! CallPilot should work after it's finished booting.
CDN003 indicates 'CDN was put to default mode' - Bad! Calls are diverted to the ACD default DN (DFDN).

Note: There is no 'Acquire CDN' command, acquiring is done automagically when CallPilot boots up.

---