Mike's PBX Cookbook

MITEL
Superset 401+
Model Numbers are on the back of each phone.

Superset 401+

The Superset 401+ can be inclined in one of two positions, with the base extended in the upright position or with the base retracted into the lowered position.
Attaching the Handset

With the set in an upside-down position:

  • Swing the base up into the 90 degree position (it will click in place).
  • Plug the handset cord into the handset modular socket.
  • Press the handset cord into the left or right-hand grooves.
Desktop Installation

With the set in an upside-down position:

  • Swing the base up into the 45 degree position (it will click in place).
  • Thread the telephone line through the hole in the base and plug it into the Line modular socket.
  • Swing the base out to the 90 degree position (it will click in place).
  • If the base is to be retracted, route the line out the back of the telephone.
  • Plug the line cord into the wall jack.
Mounting on a Standard Modular Wall Phone Connector Plate

For wall mounting, you must remove the inclined base - it is not required for wall mounting.  To do this, swing it out to the 45 degree position and loosen it from the set.

  • Plug one end of the short telephone line into the set's line modular socket.
  • Plug the other end into the wall plate.
Coil the excess length of short telephone cable and store it in the space provided.
  • Install the set on the wall plate.
Referring to the diagram, reverse the plastic handset tab to form a hook.

The function keys on your telephone are represented by upper case words (e.g., MESSAGE)

 

Message Key
Use to leave a message at another extension and to respond to messages left at your extension.
Message Lamp
When flashing, it indicates that a message is waiting.  When lit during a call, a message can be sent.
Flash Key
Use for transferring calls, setting up conference calls, and initiating other system features.
Volume Tone ^ and Volume Tone v Keys
Use for adjusting the volume of the handset receiver, and the volume and pitch of the ringer.
Speed Call Keys
These keys can be programmed to automatically dial specific numbers.
Speed Call Key Programming Button
Allows you to program the speed call keys.  This button is concealed beneath the faceplate.  To expose it, remove the plate.
Red HOLD/RETRIEVE Key
Places the user on hold and takes the user off hold.
Hold Lamp
When flashing, it indicates that a call is on hold.

Using Additional Features

FLASH Key and Feature Access Codes

You use the FLASH key to transfer calls to other telephones, to set up conference calls, and to initiate other telephone system features.

Certain telephone features are activated and disabled by Feature Access Codes. To activate a feature, lift the handset and then dial the access code for that feature.

Features Access Codes are set by your Communications Department.  Contact your Communications Department for the Feature Access Codes available on your telephone system.


Rapidly flashing Message Lamp and an unresponsive set mean that the set is not communicating properly with the telephone system. Contact your communications Department to fix the problem.


Reference Information

Speed Call

What is a Speed Call Number

Telephone numbers that you dial frequently can be saved on Speed Call Keys for single button access, to avoid having to dial the entire number every time.

Use a Speed Call Key

  • Lift handset to begin call.
  • Press the desired Speed Call Key.  The programmed number is dialed.

Program a Speed Call Key

  • Expose the Speed Call programming button by removing the set faceplate and designation card.
  • Without lifting the handset, press the Speed Call programming button.
  • Press the desired Speed Call Key.
  • Enter the number to be saved including the outside access code and area code, if necessary.
  • Press the Speed Call programming button again.  The speed call number is now saved.

To change a previously programmed speed call number, simply re-program it.  The  new number will overwrite the old one.

To erase all Speed Call Numbers

  • Without lifting the handset, depress Speed Call  keys 1 and 6 while simultaneously pressing the number key three times.  All six speed call keys are now erased.

Add a Pause

Dial pauses are sometimes required to separate portions of the dial string.  A three second pause can be added to the speed dial string by pressing the red HOLD/RETRIEVE key.  The pause time can be increased in three second increments, by pressing the red HOLD/RETRIEVE key again for each three second increment.

Volume Tone

Adjust Volume of Handset Receiver

  • While you are talking, press the VOLUME TONE ^ and/or VOLUME TONE v Keys, until desired volume is achieved.

Adjust Ringing Volume

  • While the telephone is ringing, press the VOLUME TONE ^ and/or VOLUME TONE v Keys, until desired ringing volume is achieved.

Adjust Pitch

  • Enter the Tone Demonstration feature access code.
  • Enter the number "33".  You will now be in ringer pitch adjust mode.
  • Press the VOLUME TONE ^ and/or VOLUME TONE v Keys, until desired pitch is achieved.
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