Mike's PBX Cookbook

MITEL
Superset 4
Model Numbers are on the back of each phone.

Superset 4

Throughout this guide, instructions will assume that you have already lifted the handset (or pressed speaker on/off for handsfree use).  Although most operations on your telephone can be performed either using the handset or in the handsfree mode, some MUST be performed in one mode only.  In such cases, you will be instructed accordingly.
 Making Calls/Hanging Up  Answering Calls/Call Pickup

Making Calls

  • Dial Outside line access code if making an external call.

  • Dial the number.

In a Hurry?

  • Press REDIAL to call the last external number you dialed manually.

  • Or Press a Speed Call Key to dial a stored number. (See tab labeled 'Speed Call'_

  • On SX-200 DIGITAL systems, the last INTERNAL number dialed manually may also be redialed.

Ending Calls

  • Replace the handset

If you are in handsfree mode:

  • Press speaker on/off OR Press HANG-UP

Answering Calls

  • Lift the handset for a private conversation.

  • OR Press speaker on/off for a handsfree conversation.

If a call is coming in on another line that "appears" at your telephone:

  • Press the line select key next to the flashing indicator.

A Call to Your Pickup Group?

Your telephone may be programmed into a pickup group, enabling you to answer or "pick up" each other's calls from your telephone.

  • Lift handset

  • Press PICKUP to be connected to the caller.

  • OR Enter PICKUP code to be connected to the caller.

To Activate Automatic Answer

  • Press select features

  • Dial 3

  • Press ON "AUTO ANS" displays in upper left corner of LCD.

Note: Never leave your telephone unattended while Automatic Answer is activated.  To cancel Automatic Answer, repeat the first two steps above, then press OFF.

 Callback/Camp On  Messages
Reached Busy or No Answer?
  • Press CALLBACK to set up an automatic Callback.

If you are calling another display telephone user:

  • Press SEND MSG to leave a Callback Message at the other extension.

Want to Wait on Busy?

  • Press CAMP ON and remain on the line.

Allowed to Intrude?

  • Press OVERRIDE to intrude into the conversation.

Hang Up and Dial Another?

  • Press HANG UP
  • Dial a new number.
Has Someone Sent YOU a Callback Message?
  • Do NOT lift the handset
  • Press MSG
  • Press READ MSG

On SX-2000 and SX-50 systems, you may also;

  • Press CALLBACK
  • Press (<--) to read the extension number and time of call.

At this point you can either:

  • Press CALL to automatically call the person who left you the message
  • OR Press CANCEL to erase the message.

If you have more than one message:

  • Press NEXT to read the next message.

In the Middle of a Call?

  • Press select features
  • Dial 4
  • Press READ MSG* to display the extension number and the time of the call.
  • Press EXIT

*On SX-2000 systems, you must press CALLBACK after READ MSG to display the extension number and the time of the call.

 Transfer/Hold  Call Waiting/Do Not Disturb
To Transfer A Call
  • Press TRANS/CONF to place call on temporary hold. You will hear interrupted dial tone.
  • Dial destination number
  • Introduce the caller
  • Press RELEASE or replace the handset

Note: If you do not wish to introduce the caller, press RELEASE before the destination answers.

Reached Busy or No Answer?

  • Press CANCEL to be reconnected to the original caller.
  • OR Press RELEASE to camp-on the caller to the busy extension.
  • Replace the handset

To Put Someone on Hold

  • Press the red Hold key. You can now select another line on which to make a call.

To Retrieve a Held Call

  • Press the line select key where the call is on hold.
Call Waiting

If your display and/or camp-on tones indicate that someone is waiting to speak with you, you have the following options:

  1. Replace handset to terminate current conversation and allow waiting call to ring through.
  2. Press SWAP CAMP ON to put your current call on hold and speak to the waiting caller.

You now have the following options:

  1. Press SWAP to switch from one call to the other.
  2. Press CONF to form a conference with both callers.
  3. Press CANCEL to return to your original caller.
  4. Press RELEASE to leave the conference and join the other two callers together.

Do not Want to be Disturbed?

If you do not want to be interrupted, you can prevent calls from tinting your telephone by putting your telephone into 'Do Not Disturb' mode. Your telephone can still be used to originate call.

  • Press select features
  • Dial 2
  • Press ON - "NO DIST'B" displays in upper left corner of LCD>

Note: To cancel Do Not Disturb, repeat the first two steps above, then press OFF.

 Conference Calls Speed Call
To Set up a 3-party Conference
  • Call the first person. Wait until the call is answered.
  • Press TRANS/CONF to put the first caller on hold.
  • Call the next person.  Wait until the call is answered.
  • Press CONF to form a 3-party conference.

If an intended conferee is busy or does not answer:

  • Press CANCEL to return to the conference.

Add Another Person?

  • Press TRANS/CONF
  • Call the next person
  • Press CONF to include everyone dialed so far.

Add a Caller on Hold?

You may also add a held call or allow someone with an appearance of your line to join the conference.

To add a held call:

  • DO NOT first press TRANS/CONF
  • Press ADD HELD
  • Press line key with held call.  The caller on hold is now in the conference.
  • OR, Press PRIVACY REL to allow someone with an appearance of your line into the conference.

Want to Leave the Conference?

  • Press RELEASE or HANG UP 
  • OR Replace the handset.  The other conferees remain connected.
To Program Speed Call Numbers
  • Press PROGRAM
  • Press SPEED CALL
  • Press the selected speed call key
  • Press PRIVACY if you do not want the digits to display when you use the speed call key.
  • Enter the number to be saved including any access or area codes. (use <--) to correct errors)
  • Press SAVE
  • Record the identity of the new number on the line I.D. card.

On SX-2000 systems, the PRIVACY prompt is displayed after you have entered the number to be saved.

If the number that you want saved is the last number that you dialed;

  • Press PROGRAM
  • Press SPEED CALL
  • Press REDIAL
  • Press a speed call key.  The number is now stored on that speed call key.

Want to Display a Speed Call Number?

  • Press display
  • Press the speed call key to display the number stored at that key.
  • Press EXIT.
 Messaging  Timed Reminder/Account Codes
Setting Advisory Message

Once, set, your message will appear on any other SUPERSET 4 or SUPERSET 4 DN telephones calling you.

  • Press MSG 
  • Press SEND MSG (SX-2000 systems only)
  • Enter the 2-digit message number
  • OR Press NEXT to move through the list of messages.
  • Press ON to activate your chosen message.

To Create a Message

  • Press PROGRAM
  • Press MSG
  • Enter the 2-digit message number (09-15)
  • Enter the first letter of your message using keypad spelling.
  • Press NEXT and continue entering letters until finished.
  • Press SAVE

To Cancel an advisory Message

  • Press MSG
  • Press OFF
  • Press EXIT
To Set a  Timed Reminder
  • Press PROGRAM
  • Press REMINDER
  • Dial 4-digit time (The 24-hour clock format is used.)
  • Press SAVE

When the Reminder Rings?

If your telephone is idle:

  • Press REMINDER

If your telephone is busy:

  • Press display
  • Press REMINDER

Cancel Reminder?

  • Press PROGRAM
  • Press REMINDER
  • Press CANCEL

Entering an Account Code

  • Press select features
  • Dial 5
  • Enter the account code
  • Press SAVE
  • Dial the number

In a Hurry?

Account Codes that you use frequently can be stored in a speed call key, eliminating the need to re-enter the code each time.

To Enter an Account Code Saved on a Speed Call Key

  • Press select features 
  • Dial 5
  • Press appropriate speed call key.  Contact your Communications Department for information on programming this feature.
 Call Forward  Name
To Program Call Forward
  • Press PROGRAM
  • Press CALL FWD. The first forwarding option is displayed.
  • Press YES to select this type.
  • OR Press NO to move through the list of options until you find the one you want.
  • Dial desired destination number
  • Press SAVE.

Notes:  Calls can be forwarded to an external destination if the number is programmed on a speed call key.

When programming 'Call Forward I Am Here' from another extension, enter YOUR extension number when prompted for desired destination.

Make An Error?

  • Press <-- to backspace and clear an incorrect entry.
  • OR Press EXIT to clear the display and start over again.

Turn Forwarding On or Off?

  • Press select features
  • Dial 1 to display the type and destination of current forwarding.
  • Press ON to turn forwarding on
  • OR Press OFF to turn forwarding off.
  • Press NEXT (SX-2000 systems only) to proceed to the next type of forwarding.

Want to Display Current Forwarding?

  • Press display
  • Press CALL FWD to display type and destination currently active.
  • Press NEXT (SX-2000 systems only) to display next type and destination.
  • Press EXIT.
To Program Your Name
  • Press PROGRAM
  • Press Name
  • Enter the first letter of your name using keypad spelling.
  • Press NEXT and continue entering letters until finished.
  • Press SAVE

To Erase a Name Already Programmed

  • Press PROGRAM
  • Press NAME
  • Press CANCEL
  • Press EXIT

Want to Display Saved Name?

  • Press display
  • Press NAME
  • Press EXIT

To Make a Call Using Call By Name

  • Press  NAME
  • Enter the name (using keypad spelling)
  • Press HELP

If the name you want appears:

  • Press CALL to automatically call that person.

If not:

  • Press NEXT to display the next name and/or scroll through the list of names.

When scrolling through the list:

  • Press <-- to display the previous name.
  • Press HELP for a full version of the name displayed.
  • Press NAME to return to the original name entered.
 Displays  Telephone Adjustments
To display stored information
  • Press display

Press one of the following;

  • a line select key to display the extension number.
  • a speed call key to display programmed speed call number.
  • CALL FWD to display type and destination currently active.
  • REDIAL to display the last manually dialed number
  • NAME to display the name programmed on your telephone.
  • REMINDER to display any timed reminders that you have programmed.
  • Press EXIT to return to original display.
Volume Controls

Before using your SUPERSET 4 telephone, you  may wish to adjust the volume controls for the speaker and ringer.  These controls are located on the upper left corner of your telephone.

Can You Hear the Music?

If you have a music note showing on your display, this means that you have access to background music through the speaker on your telephone.  Simply pres the key below the music note to turn the music on and off.  The volume can be adjusted using the speaker volume control on the upper left corner of your telephone. (Your telephone remains operative while music is on.) When you  make or receive a call, the music will automatically be turned off, and will not come back on until you press the music note.

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