Mike's PBX Cookbook

Norstar FAQ

How do I use Norstar Features?
You can use many features by pressing (Feature) plus a code
  1. Press (Feature)
  2. Enter the code from the dial pad.
  3. Follow the display messages for specific operations of a feature.
See Feature Codes for all available codes.
How do I program feature buttons?
To program a feature on any M7000 series Norstar phone:
  1. Use the feature program code (FEATURE * 3)
  2. Press the button you wish to program.
  3. Then enter the feature code required to activate that feature.
See Feature Codes for all available codes.
How do I make a conference call?
To conference (three-way conference call)
  1. Make or answer the first call.
  2. Put the first call on hold.
  3. Make or answer the second call
  4. After the second call is connected, press (Feature 3)
  5. Press the line or intercom button of the held call.
See Feature Codes for all available codes.
How do I program AutoDial buttons?

Internal AutoDial

  1. Press (Feature * 2)
  2. Press the button you wish to program
  3. Enter the extension number

External Autodial:

  1. Press (Feature * 1)
  2. Press the button you wish to program
  3. When display changes to "Program and Hold";
  4. Enter digits to be dialed
  5. Press Hold to "Save"
See Feature Codes for all available codes.
How can I find an extension number?
  • Press (Feature * 0),
  • Press the intercom button
  • Display will change to indicate Extension number and Name of set

    NOTE: This feature can be used to identify all buttons on each set. Use to verify buttons when programming features and AutoDial's.

    See Feature Codes for all available codes.

  • How do I transfer?

    Without announcement:

    1. Make or answer a call.
    2. Press (Feature 70) or Transfer (if programmed).
    3. Dial an internal extension number or press an internal Autodial button. The call is then immediately transferred.

    With announcement:

    1. Make or answer a call.
    2. Dial an internal telephone number or press an internal Autodial button.
    3. Announce the call after the called party answers.
    4. Press (Feature 70) or Transfer (if programmed).
    5. Press the line button of the first call. The call is answered.

    See Feature Codes for all available codes.

    How do I program personal speed dial numbers?
    1. Press (Feature * 4) to enter your Personal Speed Dial codes.
    2. Enter a two-digit code (from 71 to 94).
    3. Dial the telephone number you want to assign to that code. Telephone numbers cannot exceed 24 digits.
    4. Press Hold to finish programming
    5. Keep a record of each Personal Speed Dial entry. See your System Coordinator for "System Speed Dial" codes.

    Using Speed Dial:

    1. Select a line or intercom.
    2. Press (Feature * 0) (or press Speed Dial if programmed)
    3. For System Speed Dial, enter the two-digit code (01-70) for the number you want. or For Personal Speed Dial, enter the two-digit code (71-94) for the number you want.

    See Feature Codes for all available codes.

    How do I open my Voice mail?

    From My Phone?

    1. Press (Feature 981).
    2. When prompted, enter your mailbox password.
    3. Follow the on-display or audible directions.

    From Off Premise?

    1. Dial the "Back Door" or Auto-Attendant telephone number.
    2. When the greeting begins to play, press (**), you will then be prompted to enter your mailbox number and password combination followed by #.
    3. Follow the admin recording for available options.

    See Feature Codes for all available codes.

    Why won't my message indication go off?
    If you have checked voicemail, but have no new messages, try the Message Reply feature. Sometimes a co-worker may inadvertently set message waiting on your telephone. The Message Reply Cancel feature (Feature #65) will clear the "Message for You" display.

    See Feature Codes for all available codes.

    Why can't I set Night Service from my phone?
    The night service feature Must be set from one specific telephone set. Each Line is controlled by only one set. This set is defined in programming by your System Coordinator and the Installer.

    See Feature Codes for all available codes.

    Voice Mail Features:
    Feature 980Send MessageSend a message to another mailbox owner
    Feature 981Open MailboxOpen your mailbox
    Feature 982Operator SettingsAssign system operator settings (pswd)*
    Feature 983System ProgrammingAdd, delete and change system settings (pswd)*
    Feature 984Forward to VmailForward your phone to voicemail
    Feature 985Display Voice mail pilot extensionDisplay the main voicemail extension
    Feature 986Voice Mail TransferTransfer to a mailbox (no ringing)
    Feature 987InterruptPull a caller out of your mailbox
    Feature 988Speech RecognitionOptional feature package
    Feature 989Record a callNew to NVM 4.0 (not legal in all states)**

    * Password protected programming section
    ** Must be activated by your installer

    See Feature Codes for all available codes.

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