Mike's PBX Cookbook

Norstar ICS Glossary


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A

AbsorbLength:

A setting that determines how many of the digits in a destination code will not be dialed by the system. AbsorbLength is assigned under Destination codes in Services.

access code:

Different sequences of characters used to gain access to these Norstar features: Line pools, Call park, external lines, Direct-Dial telephone, Auto DN, and DISA DN.

alarm code:

A number that appears on the alarm telephone's display, informing you that the ICS has detected a fault in the system.

alarm telephone:

A telephone that is designated to receive reports of Norstar system problems. This function is usually assigned to a prime telephone, but this can be changed under Feature settings in System programming.

Analog Terminal Adapter (ATA):

A device that permits the connection of analog telecommunication devices such as fax machines, answering machines, and single line telephones to the Norstar system. Programmed defaults for the ATA are automatically assigned by the Norstar system.

ANSI:

American National Standards Institute.

Answer button:

A telephone button with an indicator that is used to monitor another telephone. The answer button indicates incoming calls destined for the other telephone. Someone working at a telephone with answer buttons (an attendant, for example) can receive all ringing and visual indication of incoming calls for other telephones, and answer those calls when necessary. One telephone can have up to four Answer buttons. An Answer button is automatically assigned to a telephone when that telephone is assigned an Answer DN.

Answer DN:

The internal or directory number (DN) of a telephone that is monitored by an Answer button. You can assign up to four Answer DNs to a telephone under Line Access in Terminals and Sets programming.

Autobumping: [Feature] [8] [1] [5]

A feature that determines what the system does with new Call Log items when your Call Log is full. When Autobumping is on, a new log entry causes the oldest entry to be deleted. If Autobumping is off, your Norstar system does not log calls when your log is full.

autodial button:

A memory button that, if programmed, provides one-touch dialing of external or internal numbers.

autolog options: [Feature] [*] [8] [4]

A feature that allows you to select the type of calls that are stored in your Call Log. You can choose to log calls that were not answered by anyone within the system, to log calls that were unanswered at this telephone but answered elsewhere in the system, to log all calls answered and not answered at this telephone, or to not have calls automatically logged.

Automatic Dial:

A feature that allows you to dial without having to pick up the receiver or select a line. You must have a prime line to use Automatic Dial. Automatic Dial is assigned under Dialing options in Terminals and Sets programming.

Automatic Handsfree:

A feature which automatically activates Handsfree operation when you make or answer a call. Automatic Handsfree is assigned under Handsfree in Terminals and Sets programming.

Automatic Hold:

A feature that automatically places an active call on hold when you select another line. Automatic Hold (Full AutoHold) is assigned in Lines programming.

Automatic Privacy:

See Privacy.

Automatic Daylight Savings Time:

A feature that switches the system to standard or daylight savings time at pre-programmed times. It is turned on or off under Daylight time in System programming.

Automatic Telephone Relocation:

A feature that lets a telephone retain its personal and system programming when it is plugged into a different Norstar modular jack. Automatic Telephone Relocation is enabled under Set relocation in System programming.

auxiliary ringer:

A separate external telephone ringer or bell which can be programmed to ring when a line or a telephone rings. An auxiliary ringer may be programmed to ring only when the system is in a particular schedule. Programming of an auxiliary ringer is done in Services programming after the feature has been enabled under Capabilities in Terminals and Sets programming.

AWG:

American wire gauge.

 

B

B channel (Bearer channel):

An ISDN standard transmission channel used for voice or data transmission.

Base Station (XC 3.0 only):

A Companion component that is mounted on walls and ceilings to provide a radio link to an office or other area where Companion portable telephones are used. Each Base Station houses two radios that allow portables to send and receive calls through the ICS. (See also Companion Wireless)

Background Music:

A feature that lets you hear music from the speaker of your Norstar telephone. It is available only if a music source has been attached to the ICS and the feature has been enabled under Feature settings in System programming.

Basic password:

A one- to six-digit password that prevents unauthorized access to the most commonly-used telephone settings. The Basic password can be assigned and changed in Passwords programming.

Basic Rate Interface (BRI):

A An ISDN interface which uses two B channels and a D channel (2B+D).

Bearer channel:

See B channel.

BERT:

See bit error rate test.

bit error rate test:

A test that checks the transmission of data across the voice and data channels between the ICS and any Norstar telephone.

busy lamp field (BLF):

A device with a liquid crystal display (LCD) panel of indicators that shows the status of up to 24 telephones in the Norstar system. The BLF attaches to the M7310 telephone.

button caps:

Interchangeable plastic caps that fit over the buttons of Norstar telephones. They are used to indicate the features programmed onto each programmable memory button. Button caps are either pre-printed or have clear windows that allow you to insert labels.

Button Inquiry: [Feature] [*] [0]

With this feature you can check the function of each programmable button on your Norstar telephone.

 

C

Call Duration timer: [Feature] [7] [7]

A feature that lets you see how long you spent on your last call or how long you have been on your present call.

Call Forward:

A feature that forwards all the calls arriving at your telephone to another telephone in your Norstar system. To have calls forwarded outside the system, use Line Redirection.

Call Forward No Answer:

A feature that forwards all calls arriving at your telephone to another designated telephone in your Norstar system after a specific number of rings. Call Forward No Answer is assigned under Capabilities in Terminals and Sets programming.

Call Forward On Busy:

A feature that forwards all calls at your telephone to another designated telephone if your telephone is busy. This feature is assigned under Capabilities in Terminals and Sets programming.

Call Forward Override:

An automatic system feature that lets you call someone and ask them to stop forwarding their calls to you.

Call Information: [Feature] [8] [1] [1]

Call Information allows you to display information about incoming calls. For external calls, you can display the caller's name, telephone number and the line name. For an internal call, you can display the name of the caller and their internal number. You can obtain information about ringing, answered, or held calls.

Call Information Trunk Cartridge:

The Trunk Cartridge that allows you to connect loop start trunks with Call Information capability to the Norstar system.

Call Line Identifier (CLID):

A Norstar set that displays the telephone number of the calling party.

Call Log: [Feature] [8] [1] [2]

Enter your Call Log to view a record of incoming calls. The log could contain the following information for each call: sequence number in the Call Log, name and number of caller, long distance indication, indication if the call was answered, time and date of the call, number of repeated calls from the same source, and name of the line that the call came in on. See Autobumping, Autolog options, and Call Log for further information.

Call Park: [Feature] [7] [4]

With this feature you can place a call on hold so that someone can retrieve it from any other telephone in the Norstar system by selecting an internal line and entering a retrieval code. The retrieval code appears on the display of your telephone when you park the call. You can park up to twenty- five calls on the system at one time.

Call Park Callback:

See Callback.

Call Park prefix:

The first digit of the retrieval code of a parked call. This digit cannot conflict with the first digit of any existing DNs, Line Pool access codes, the Direct-dial digit, or the external line access code. The default Call Park prefix digit is "1". It may be set to none, in which case Call Park is disabled. Call Park prefix is assigned under Access codes in System programming.

Call Pickup Directed: [Feature] [7] [6]

A feature that lets you answer a call ringing at any Norstar telephone byentering the internal number of that telephone before taking the call. Call Pickup Directed is enabled under Feature settings in System programming.

Call Pickup Group:

See Pickup Group.

Call Queuing: [Feature] [8] [0] [1]

If you have several calls waiting at your telephone, you can invoke the Call Queuing feature to answer them in order of priority. Priority is given to incoming calls, followed by callback and camped calls.

Callback:

If you park, camp, or transfer a call to another telephone and it is not answered there, it will ring again at your telephone. How long the system will wait before Callback occurs is set under Feature settings in System programming.

Camp-on: [Feature] [8] [2]

A feature that lets you reroute a call to a telephone even if all the lines on that telephone are busy. To answer a camped call, use Call Queuing or select a line if the camped call appears on your telephone. Priority is given to queued calls over camped calls.

Camp timeout:

The length of a delay before a camped call is returned to the telephone that camped the call. The length of delay is set under Feature settings in System programming.

Central answering position (CAP):

An M7324 telephone that has been designated as a CAP under CAP assignment in System programming. The CAP provides backup answering and can be used to monitor the telephones within a Norstar system.

Central answering position (CAP) module:

A module connected to an M7324 telephone and provides 48 additional buttons that can be used as autodial buttons or feature buttons. A maximum of two CAP modules can be connected to a single M7324 telephone.

Channel Service Unit (CSU):

A device on the Digital Trunk Interface that is the termination point of the T1 lines from the T1 provider. The CSU collects statistics on the quality of the T1 signal. The CSU ensures network compliance with FCC rules and protects the network from harmful signals or voltages.

Class of Service (COS):

The set of Norstar features and lines available to the user for a call. The Class of Service for a call is determined by the restriction filters and remote access packages assigned to the telephone in Lines programming. The Class of Service for a call can be changed by entering a six- digit Class of Service password. (Internal users cannot change their access to features with a COS password, only their restriction filters.) Class of Service and Class of Service passwords are assigned in Passwords programming. See Remote Access.

Class of Service password:[Feature] [6] [8]

A six digit code that lets you switch from your current Class of Service to one that lets you dial numbers prohibited by your current Class of Service.

CLID set:

See Call Line Identifier (CLID).

cold start:

When all system programming is lost. This can happen because you have entered the Startup feature code (**STARTUP), or after a major event (such as an extended power failure).

Combo Cartridge:

A cartridge that allows you to connect Trunk Modulesand Station Modules to the ICS to expand the system's capacity for trunks and telephones. Combo Cartridges provide six-port or 12-port expansion and Services functionality with each cartridge. (See also Expansion Cartridge.)

Companion Wireless:

The name for Northern Telecom communication systems which use radio technology to transmit and receive signals between its components and the Norstar system. Companion Wireless provides mobility in the workplace. Calls that used to ring just at your Norstar set can also appear and ring at your portable.

Companion portable telephone:

Hand-held wireless sets which allow complete mobility within the reach of Companion Base Stations or an external antenna. Portables offer many but not all Norstar features and share much of the same programming as "wired" desk sets.

Conference:[Feature] [3]

A feature allows you to establish a three-person call at your Norstar telephone.

contrast adjustment:[Feature] [*] [7]

Allows you to set the contrast level of your telephone display.

control telephone:

A control telephone can place the lines for which it has responsibility in or out of a Service Mode. The direct-dial telephone is a control telephone for directing calls to the extra direct-dial telephone. A telephone is made a control telephone and has lines assigned to it in Services programming.

COS:

See Class of Service.

CTA 500 dm:

A digital modem for Norstar that allows an ICS using BRI cards to support an end-to-end digital connection. The addition of a CTA 500dm gives you faster access to dial-up computer services such as an Internet Service Provider.

cursor:

A short horizontal line that appears on the Norstar telephone display to indicate that characters can be entered using the dial pad.

 

D

D channel (Data channel):

An ISDN standard transmission channel which is packet-switched, and is used for call setup, signalling and data transmission.

Data channel:

See D channel.

Data Communications Interface (DCI):

A Norstar device that lets you attach an RS-232 data device to the Norstar system.

Data Module:

See Integrated Data Module 200.

data terminal:

A device such as a modem that can be used to transfer data instead of sound over a telephone network. You cannot use Norstar programming to set up such devices. See the documentation that accompanies the device.

date:

See Show Time or Time and Date.

defaults:

The settings for all Norstar features when the system is first installed. Settings are changed from their defaults in programming.

Delayed Ring Transfer (DRT) to prime:

After a speci•ed number of rings, this feature transfers an unanswered call on an external line, to the prime telephone associated with that line. This feature is activated under Feature settings in System programming.

destination code:

A two- to seven- digit number that the system interprets and then translates into the digits that you want dialed out. Both the code and its associated dialed digits are assigned under Routing service in Services programming.

DID trunk:

See Direct Inward Dial trunks.

DID Trunk Cartridge:

The Trunk Cartridge that allows you to connect DID trunks to the Norstar system.

dialing restriction:

See Restriction filter.

dialing mode: [Feature] [*] [8] [2]

This feature allows you to set the dialing mode of your telephone. Norstar supports three dialing modes: Automatic Dial, Pre-Dial, and Standard Dial. All three modes support on-hook dialing (meaning you can dial a call without picking up the receiver). The special features of the Automatic and Pre-Dial modes are available only when you dial on-hook.

Digital Trunk Interface:

The Trunk Cartridge connects digital T1 AND ISDN trunks to the Norstar system.

Direct-dial:

A feature that lets you dial a designated telephone in your Norstar system with a single digit. As many as five direct dial sets can be established. Each telephone in the system is assigned to one direct-dial telephone. There is a single, system wide digit for calling the assigned direct-dial telephone of any telephone. Direct-dial telephones are established in System programming. Telephones are assigned to a direct-dial telephone under Capabilities in Terminals and Sets programming.

Direct-dial #:

A digit used system- wide to call the Direct-dial telephone. The digit is assigned under Access codes in System programming.

Direct-dial number:

The digit used to call the direct-dial telephone.

Direct Inward Dial trunk:

Trunks that allow direct inward dialing from the public network to the Norstar system.

Direct inward system access (DISA):

The feature that lets remote users dial directly into the Norstar system and use Norstar features. Callers will hear stuttered dial tone and will be required to enter a Class of Service password to gain access to the system. See Remote Access.

directed pickup:

See Call Pickup Directed.

Directory number (DN):

A unique number that is automatically assigned to each telephone or data terminal. The DN, also referred to as an internal number, is often used to identify a telephone when settings are assigned during programming. Default DN assignments start at 221.

DISA DN:

The received number assigned to the Norstar direct inward system access facility. If a caller dials a number that is assigned to the DISA DN, the caller hears stuttered dial tone and must enter a Class of Service password. Once the password is accepted, the caller hears system dial tone and can use Remote Access features. See Remote Access.

Disconnect Supervision:

A setting that enables the Norstar system to detect if an external caller hangs up. Once an external caller hangs up, the Norstar system can disconnect its line. Disconnect Supervision is enabled under Trunk/Line data in Lines programming.

display:

A liquid crystal display (LCD) on the Norstar telephone that guides you through feature operation and programming.

display button:

The Norstar M7310 telephone and M7324 telephone are each equipped with three buttons located directly beneath the display. During feature operation or programming, some or all of these buttons may be used to provide further options. If an option is available, it is shown in the bottom row of the two row display, directly above the corresponding display button.

DM:

See Integrated Data Module 200.

DN:

See Directory number.

Do Not Disturb: [Feature] [8] [5]

A feature that stops calls from ringing at your telephone. Only Priority Calls will ring at your telephone. A line button will flash when you receive a call, but the call will not ring.

DTMF:

See Dual tone multifrequency.

dual tone multifrequency:

Two distinct telephone signaling tones used for dialing.

DTI:

See Digital Trunk Interface.

 

E

E&M/DISA Trunk Cartridge:

The Trunk Cartridge that allows you to connect E&M trunks to the Norstar system. The E&M Trunk Cartridge also allows DISA access to the system by providing DTMF receivers for auto- answer trunks.

Emergency 911 dialing:

The capability to access a public emergency response system by dialing the digits 9- 1-1. State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations.

emergency telephone:

A single-line telephone (also referred to as a 500/ 2500 telephone) that becomes active when there is no power to the ICS. evening schedule: See Schedules, and Services.

event message:

Event messages are stored in the system log and displayed during a Maintenance session. They record a variety of events and activities in the Norstar system.

exceptions:

See Overrides.

Expansion Cartridge:

A cartridge that allows you to connect Trunk Modules and Station Modules to the ICS to expand the systemÕs capacity for trunks and telephones. There are two Expansion Cartridge: a two-port Expansion Cartridge and a six- port Expansion Cartridge. (See also Combo Cartridge.)

external call:

A call to a destination outside the Norstar system.

External Call Forward:

See Line Redirection.

external code:

The number you dial to get an external line. By default it is 9, but this can be changed under Access codes in System programming. You do not always need an external code. It is primarily to support the M7100 telephone and single line telephones using an Analog Terminal Adapter.

external line:

A line on your Norstar telephone used for making calls to destinations outside the Norstar system.

external music source:

See Music source.

external paging:

A feature you can use to make voice announcements over an externally-mounted loudspeaker connected to the Integrated Communication System. The externalspeaker is not a Norstar component and must be supplied by the customer.

 

F

feature button:

Many Norstar features are invoked by pressing the Feature button followed by a feature code. The feature button is also used to exit a feature.

Feature Cartridge:

A replaceable cartridge containing the Norstar features. The Feature Cartridge is inserted into the ICS.

feature code:

A number that is used to activate a particular feature.

Feature programming: [Feature] [*] [3]

Allows you to program a feature code onto a memory button.

Forward:

See Call Forward.

Full Autohold (on idle line):

When this feature is on, if you select an available line, and then do something that selects another line, the first line is put on hold. Full Autohold is enabled under Trunk/Line data in Lines programming.

Full Handsfree:

See Handsfree.

 

G

Ground Start trunk:

Ground start trunks offer the same features as loop start trunks, but are used when the local service provider does not support disconnect supervision for the digital loop start trunks. By configuring lines as ground start, the system will be able to recognize when a call is released at the far end. Ground start trunks are provided only by a DTI.

Group Listening: [Feature] [8] [0] [2]

A feature that allows you to have others in your office hear a caller through your phone's speaker. The caller hears you only when you speak into the receiver and cannot hear other people in the office. You can cancel Group Listen for the current call. Group Listen is cancelled automatically when you hang up the Group Listen call.

 

H

Handsfree: [Handsfree-Mute]

A feature you can use to make calls without using the telephone receiver. Full Handsfree is activated under Capabilities in Terminals and Sets programming. When it is activated, a Handsfree/Mute button is automatically assigned to the telephone.

Handsfree (HF) Answerback:

When activated, this feature automatically turns on the microphone at a telephone receiving a Voice Call so that the person receiving the call can respond without lifting the receiver. It is activated under Capabilities in Terminals and Sets programming.

Handsfree/Mute button:

See Handsfree.

Hardware:

A section in programming that shows what equipment has been installed in the ICS. This section is accessed by the installer.

headset:

A head-mounted or ear-mounted telephone receiver that is used instead of the hand-held receiver. Headsets are not Norstar components and must be supplied by the customer.

Held (Line) Reminder:

A Norstar telephone rings and displays the message "On hold: LINENAM" when an external call has been placed on hold for a certain period of time. The Held Line Reminder feature and Remind delay are set under Ftr settings in System programming.

HF Answerback:

See Handsfree Answerback.

Hold button: [Hold]

This button is used to suspend calls so that the person using the telephone can perform another task without disconnecting the caller.

Hook Switch Flash:

See Link time.

Host system signaling:

(Also referred to as end-to-end signaling.) Norstar telephones can access a remote system or dial a number on an alternate carrier by means of host feature activation, such as Link, Pause and Run/ Stop.

Hotline:

This feature automatically calls a pre-assigned number when the telephone's receiver is lifted or the Handsfree/Mute button is pressed. A Hotline number can be an internal or external number. Hotline is assigned under Capabilities in Terminals and Sets programming.

 

I

I/C:

An abbreviation of intercom.

ICS (integrated communication system):

The central hardware component in the Norstar system. The ICS has its own processor and memory, and provides a physical point of connection for the various types of devices, telephones, and expansion modules used in Norstar. The ICS can function on its own as a basic system (with 32 Norstar telephones and up to 48 external lines), or with the addition of Trunk Modules (TM) that supports more external lines, or Station Modules (SM) that support more Norstar telephones.

IDM:

See Integrated Data Module 200.

Installer password:

A one-to six- digit password that prevents unauthorized access to programming. The Installer password can be assigned and changed in Passwords programming.

Integrated Data Module 200:

a Norstar module that allows Ethernet LAN capability and high-speed WAN access.

Integrated Services Digital Network (ISDN):

A digital telephone service that allows for a combination voice and data connection over a single, high-speed connection. ISDN service can operate over the same copper twisted-pair telephone line as analog telephone service.

intercom button:

A button that provides access to internal lines used for calls within a Norstar system and access to external lines through a line pool or external code. A telephone may be assigned zero to eight Intercom buttons. This is done under Line access in Terminals and Sets programming.

intercom keys:

See Intercom button.

internal line:

A line on your telephone dedicated to making calls to destinations inside your Norstar system. An internal line may still connect you with an external caller if you use it to access a line pool or to pick up a call using Norstar call handling features such as Call Park or Call Pickup Directed.

internal number:

A number (also referred to as a Directory Number or DN) that identifies a Norstar telephone or device.

internal user:

Someone using a Norstar telephone within a Norstar system.

ISDN:

See integrated services digital network.

ISDN DN:

A directory number (DN) used by ISDN terminal equipmentconnected to the ICS. The system uses a maximum of thirty ISDN DNs.

 

K

Key service unit (KSU):

See ICS.

 

L

Last Number Redial: [Feature] [5]

A feature that allows you to redial the last external number you dialed.

Fixed line:

A telecommunications line between two service points leased from a communications carrier for private use, usually incurring a monthly service rate. Fixed lines setting is used solely by the IDM 200.

Least cost routing:

See Routing service.

line:

The complete path of a voice or data connection between one telephone (or other device) and another.

Lines:

A programming section that lets you assign settings to each trunk and external line. Lines programming can be done by an installer or a system coordinator plus. A system coordinator can program the name of a line.

Line number:

A number that identifies an external line. The total number of lines depends on how many Trunk Modules are installed.

Line Pool: [Feature] [6] [4]

A group of lines used for making external calls. Line pools provide an efficient way of giving a telephone access to external lines without taking up many line buttons. A line is assigned to be part of a line pool under Trunk/ Line data in Lines programming.

Line Redirection: [Feature] [8] [4]

A feature that allows you to redirect all calls on an incoming line to a destination outside the Norstar system. Once a line is redirected it cannot be answered within the Norstar system. The system may be set up to give a brief ring when a call comes in on a redirected line, under Capabilities in Terminals and Sets programming. This feature differs from Call Forward in two ways. It redirects only external calls (not internal calls) and it redirects calls to destinations outside the system. Call forward redirects calls only to destinations inside the Norstar system. See Call Forward.

Link: [Feature] [7] [1]

If your Norstar system is connected to a Private Branch Exchange (PBX), you can use a Link signal to access special features. The Link signal can also be included as part of a longer stored sequence on an External Autodial button or in a Speed Dial code. The Link symbol uses two of the 24 spaces in a dialing sequence.

Long Tones: [Feature] [8] [0] [8]

A feature that lets you control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds.

Loop Start Trunk Cartridge:

The Trunk Cartridge that allows you to connect loop start trunks to the Norstar system.

Lunch schedule:

See Schedules, and Services.

 

M

M7100 telephone:

A telephone with a single line display and one programmable memory button without an indicator.

M7208 telephone:

A telephone with a single-line display and eight programmable memory buttons with indicators.

M7310 telephone:

A telephone that has a two-line display, three display buttons, 10 programmable memory buttons with indicators, and 12 dual memory programmable buttons without indicators. An M7310 can be equipped with a Busy Lamp Field.

M7324 telephone:

A telephone with a two-line display, three display buttons, and 24 programmable memory buttons with indicators. An M7324 telephone can be equipped with a CAP module.

Maintenance:

A type of programming that is used to diagnose and repair problems in the Norstar system. Maintenance requires no programmable settings.

memory buttons:

Buttons that can be programmed to dial frequently used features or numbers automatically. See M7100, M7208, M7310, and M7324 telephone entries for their exact memory button configurations.

message:

A feature that allows you to send a message to another Norstar user. The Message feature also lets you know if you have any messages waiting and maintains a Message Waiting List to keep a record of your internal messages and your (external) voice mail messages.

Modular ICS NVRAM cartridge:

A replaceable cartridge containing the Norstar features, commonly known as the Feature cartridge. The ICS NVRAM cartridge is inserted into the ICS.

Modular ICS ROM software cartridge:

A PCMCIA cartridge containing the Norstar NA-MICS 4.0 features. The ICS ROM software cartridge is inserted into the Modular ICS NVRAM cartridge.

Module:

A component of the Norstar 0X32 key system. Includes the Integrated Communication System, Trunk Module and Station Module.

Module status:

A heading in Maintenance programming that shows what types of Trunk Cartridges are connected and whether theyÕre busy, disabled, or malfunctioning.

Move Line buttons: [Feature] [*] [8] [1]

A feature that allows you to move external lines to different buttons on your telephone.

Music source:

A radio or other source of music can be connected to the Integrated Communication System to provide music for the Music on Hold and Background Music features. A music source is not part of the Norstar system and must be supplied by the customer.

 

N

Names:

Names can be assigned to System Speed Dial numbers, external lines, telephones, and service schedules. This is done in programming. You can use up to sixteen characters to name a System Speed Dial number, and seven characters to name a telephone, line, or schedule. If a Name has not been assigned, the line number or DN will appear on the display instead of a name.

Network DN:

A number supplied by the ISDN network service provider for ISDN terminal equipment.

Night schedule:

See Schedules, and Services.

NT1 (Network termination type 1):

A device used to connect the U interface of a service provider and the S or T interface (the customerÕs equipment). The Modular ICS can act as an NT1 when equipped with a BRI-U2 or BRI-U4 Card.

Norstar Integrated Data Module 200:

See Integrated Data Module 200.

 

O

On hold:

A setting, programmed under Feature settings in System programming, that controls whether external callers hear music, periodic tones, or silence when they are placed on hold.

OPS:

Off premise station.

OPX:

Off premise set.

overlay:

See Programming overlay.

overflow:

A setting in Routing Service that allows users to decide what path an outgoing call will take if all the lines used in a particular route are in use when the call is made.

Overrides:

One component of a restriction filter. Overrides are numbers you can dial even if they are forbidden by a more general restriction. See Restrictions.

 

P

Page: [Feature] [6] [0]

A feature you can use to make announcements over the Norstar system. You can make page announcements over the telephone speakers and/or external speakers.

Page Time out:

A setting that controls how long a Page Announcement can last. It can be assigned under Feature settings in System programming.

Page zone:

An area in the office that receives internal page announcements independently of the rest of the office. Each page zone is identified by a number. Telephones are assigned to page zones under Capabilities in Terminals and Sets programming.

Park prefix:

See Call park prefix.

Park timeout:

The time before an unanswered parked call is routed back to the telephone that parked it. Park timeout is under Feature settings in System programming.

Password:

A password is a specific sequence of digits that you enter to gain access to Norstar programming, to override dialing restrictions, or to use remote access with DISA.

Passwords:

A programming section that lets you assign or change COS passwords, Call log passwords, or any of the programming passwords. Once you access the Passwords section, you can only modify the passwords for your level of programming.

Pause: [Feature] [7] [8]

A feature that enters a 1.5 second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through to PBX features or host systems. The Pause symbol (›) uses one of the 24 spaces in a dialing sequence. For pulse dialing, • inserts a 1.5 second pause into the dialing sequence.

PBX:

private branch exchange.

Personal Speed Dial: [Feature] [*] [4]

Two-digit codes (71-94) can be programmed to dial external telephone numbers. Personal Speed Dial numbers are programmed for each telephone, and can be used only at the telephone on which they are programmed.

Pickup Group:[Feature] [7] [5]

A telephone can be placed into one of nine call pickup groups. A call ringing at a telephone within a pickup group can be picked up at any other telephone within the same pickup group. A telephone is assigned to a pickup group under Capabilities in Terminals and Sets programming.

Pool:

See Line pool.

portable telephone:

See Companion portable telephone.

Pre-dial:

A feature that allows you to enter a number and check it on your telephone display before it is actually dialed. If the number is incorrect, you can edit it. The number is dialed only when you pick up the receiver or select a line.

Primary Rate Interface (PRI):

An ISDN interface which uses twenty three B channels and a D channel (23B+D).

Prime line:

The line on your telephone that is automatically selected when you lift the receiver, press the Handsfree/Mute button or use an external dialing feature. A Prime Line is assigned to a telephone under Line access in Terminals and Sets programming.

Prime Set (prime telephone):

A telephone that provides backup answering for incoming calls on external lines. The prime telephone for a line will ring for any unanswered calls on that line. A prime telephone is assigned to a line under Trunk/Line data in Lines programming.

Priority Call: [Feature] [6] [9]

If you get a busy signal when you call someone in your office, you can interrupt them for an urgent call. This feature is enabled for a telephone under Capabilities in Terminals and Sets programming.

Privacy:

This feature determines whether a Norstar user may select a line in use at another telephone and join an established call. Privacy is enabled under Trunk/Line data in Lines programming, but can be turned on and off by users during individual calls.

Private line:

See Private to.

Private network:

A telephone network consisting of owned or leased telephone lines used to connect different offices of an organization independently of the public network.

Private to:

Lets you select the telephone that will use the line exclusively. The line cannot appear on any other telephone, except the prime telephone for that line. Private lines cannot be placed into line pools. Private lines are assigned under Trunk/Line data in Lines programming.

Programmed release:[Feature] [8] [9]

A feature that performs the function of the [Rls] button in a programmed dialing sequence.

programming:

Setting the way the Norstar system will work. Programming includes system-wide settings and individual telephone and line settings.

programming overlay:

A paper template that is placed over the top four memory buttons with indicators on the M7310 or M7324 telephone during programming. The overlay labels indicate the special function that each of the four buttons takes on in programming.

public line:

An external line that can be assigned to any telephone and to many telephones. A line is assigned as Public under Trunk/Line data in Lines programming.

public network:

The regular telephone network that connects most homes and businesses.

pulse/tone dialing:

An external line setting for pulse or tone dialing. Pulse is the traditional method of dialing used by rotary-dial or push- button single-line telephones. Tone dialing allows telephones to communicate with other devices such as answering machines. Tone dialing is required to access the features that PBX systems may offer or to use another Norstar system remotely.

 

R

recall:

See Link.

receiver:

The handset of a telephone.

receiver card:

An abbreviated list of Norstar feature codes that is stored under the telephone receiver. The card is found on a perforated sheet that comes with a Norstar telephone.

Regression Code:

Restores the previous system security number so that previously applied UTAM Activation Codes and Portable Credit Codes can be reentered to restore full system operation. Also required in cases of system recovery. This code cannot be reused.

Remind delay:

A feature that causes a telephone to beep and display the message "On hold: LINENAM" when a call has been on hold for a programmable period of time. This period is the Remind delay.

Remote access:

The ability to dial into a Norstar system from outside the system and make use of selected Norstar features. The lines, features, and dialing capabilities available to a remote user are determined by the Class of Service. If the remote access line is answered with DISA, the user must enter a Class of Service password to gain access to the Norstar system's features.

remote access dial restriction:

See Remote restriction.

Remote capability:

A subset of Norstar features that are available to users connected through remote access. Remote monitoring: A feature that lets an off-site technician with a PC call in and troubleshoot your system through the built-in modem.

Remote paging:

This feature allows remote users to use the Norstar paging feature. Access to this feature is governed by the Class of Service for the call. See Remote Access and Class of Service.

Remote restriction:

A restriction filter applied to a line in order to control which digits can be dialed during an incoming remote access call. It is the equivalent of a set filter for a remote user.

remote user:

Someone who calls into a Norstar system from a telephone outside that system and uses Norstar features or lines. See Remote Access.

Restriction filter:

Through a combination of restrictions and overrides, restriction filters prevent certain telephone numbers or feature codes from being dialed. Restriction filters can be applied to lines, sets, specific lines on a set, and to Class of Service passwords. The Norstar system can handle up to 100 restriction filters.

Restriction service:

A Services section that allows you to assign alternate dialing filters to lines, telephones, lines on a particular telephone, and alternate remote filters to lines at specified times of the day and on specified days.

restrictions:

One component of a Dialing filter. Restrictions are numbers you cannot dial when that dialing filter is in effect. See Exceptions.

Ring Again: [Feature] [2]

A feature that can be used when you can't get through to someone on your Norstar system because their telephone is busy or there is no answer. Ring Again instructs the Norstar system to inform you when they hang up or next use their telephone.

ring group:

A setting under Services that lets you assign a number of different telephones to ring during one of the schedules.Up to 20 ring groups can be programmed by an installer or a system coordinator plus.

ring type: [Feature] [*] [6]

A feature that allows you to select one of four distinctive rings for your telephone.

ring volume: [Feature] [*] [8] [0]

A feature that allows you to set the volume at which your telephone rings. ringing service: A Services section that allows you to make additional telephones ring at specified times of the day and on specified days.

Rls button:

Ends a call in the same way that hanging up the receiver does. The Release button may also be used to end programming, Maintenance sessions, and feature operations.

Routing:

See Routing service.

Routing service:

A programming section that allows outgoing calls to be directed automatically based on the numbers a caller dials. For Norstar systems linked in a network, routing can create a transparent or coordinated dialing plan. It can also be used to direct calls to the least expensive lines according to a Services schedule (sometimes called least cost routing).

Run/Stop: [Feature] [*] [9]

A feature that creates a break point in a programmed external dialing sequence. When you press a programmed key, the system dials the number up to the run/ stop. When you press it again, the system dials the digits following the run/stop.

 

S

S loop:

A type of loop provided by a BRI-ST Card. It connects the ICS to ISDN terminal equipment which uses an S interface.

SAPS:

See station auxiliary power supply.

Saved Number Redial: [Feature] [6] [7]

A feature that allows you to save the number of the external call you are on (providing you dialed the call) so that you can call it again later.

Schedules:

Any of six different sets of services that can be applied to your Norstar system. A schedule can be activated manually from a control telephone or activated automatically at specified times. See also Services. Selective line redirection: See Line Redirection.

Service modes:

See Services.

Service Profile Identifier:

See SPID.

Services:

A programming section that lets you assign which telephones ring, which restrictions apply, and which call routing is used during any of six different schedules. There are three services: Ringing service, Restriction service and Routing service, all found in Services programming.

set:

A telephone.

Set Copy:

A programming section that allows you to copy programmable settings from one telephone to another of the same type. Set Copy provides two options: duplicating System Data and User Data, or duplicating System Data only. Set Copy does not provide the same copy capability as COPY, which is more selective of the settings that can be duplicated.

Set filter:

See Restriction filter.

Set lock (telephone lock):

This feature allows you to limit the number of features that may be used or programmed at a telephone. Full set lock allows very few changes orfeatures, Partial set lock allows some changes and features, and No set lock allows any change to be made and any feature to be used. Set lock is assigned under Capabilities in Terminals and Sets programming.

Set relocation:

See Automatic Telephone Relocation.

shift button:

A small triangular button beside the dual memory buttons on the upper half of the M7310 telephone. You press the shift button to store or access features on the top half of the dual memory buttons.

Show Time: [Feature] [8] [0] [3]

While on a call, accessing this feature lets you see the current date and time on the Norstar telephone display.

Software keys:

A programming section used to enable the optional Remote monitoring feature. One setting provides a System ID, which an installer or system coordinator plus then uses to request three password keys from the Nortel Customer Response Center. Once these three passwords have been entered, the system will permit Remote monitoring.

SPID (Service Profile Identifier):

A number that identifies devices connected to an ISDN network. A device may have more than one SPID depending on the number of channels it uses. SPIDs may be used to identify terminal equipment to the ICS, or to the service provider.

Startup programming:

When a Norstar system is first installed and powered up, Startup programming must be performed before any programming can be done. Startup initializes the system programming to defaults.

Station:

An individual telephone or other Norstar device.

Station Auxiliary Power Supply (SAPS):

A device which provides power to a Norstar telephone that is connected more than 300 m (975 ft.) and less than 1200 m (3900 ft.) from the ICS, or to a CAP module.

Station Module:

A module that allows you to connect up to 16 additional telephone to your Norstar system.

Station set test: [Feature] [8] [0] [5]

A series of diagnostic tests for these components of a Norstar telephone: display, buttons, handset, speaker, and power.

System coordinator:

The person responsible for customizing the Norstar system through programming and for helping co-workers use the Norstar system.

System coordinator password:

A one- to six-digit password that prevents unauthorized access to programming. The System coordinator password can be assigned and changed in Passwords programming.

System coordinator plus:

A system coordinator who also performs technical and maintenance functions for the Norstar system.

System coordinator plus password:

A one- to six-digit password that prevents unauthorized access to programming. The System coordinator plus password can be assigned and changed in Passwords programming.

System coordinator plus programming:

A combination of common and installer programming settings. Press
[Feature] [*] [*] [C] [O] [N] [F] [I] [G], then
[S] [C] [P] [L] [U] [S] to access System coordinator plus programming.

System coordinator programming:

The programming settings that are most commonly changed once the Norstar system is installed. Press
[Feature] [*] [*] [C] [O] [N] [F] [I] [G], then
[A] [D] [M] [I] [N] to access System coordinator programming.

system data:

An option in the Set Copy function. System Data refers to the programmable system settings that apply to all telephones and lines.

System programming:

A programming section that lets you assign and maintain certain settings on the Norstar system. System programming is performed by an installer or system coordinator plus.

System speed dial code:

A Two- digit code (01 to 70) that can be programmed to dial a telephone number up to 24 digits long. System speed dial codes are programmed for the entire Norstar system under the System Speed programming heading.

System Startup:

See Startup programming.

System Startup access code:

To begin System Startup, press
[Feature] [*] [*] [S] [T] [A] [R] [T] [U] [P] An Installer password is required before Startup programming can begin.

System ID:

The System ID (or System Security number) can be accessed on any M7324 or M7310 telephone display by pressing
[Feature] [*] [*] [S] [Y] [S] [I] [D].

 

T

T1:

Digital carrier system or line that carries data at 1.544 Mbps.

T loop:

A type of loop provided by a BRI-ST Card. It connects the ICS to an ISDN network using an NT1.

Target lines:

Lines used to answer incoming calls only. A target line routes a call according to digits it receives from an incoming trunk. They are referred to by line numbers in the same way as physical lines.

TE:

See Terminal equipment.

TEI (Terminal Endpoint Identifier):

A digit used to identify devices which are using an ISDN connection for D-channel packet service.

Telco features:

A programming section that lets you specify the external telephone numbers that are dialed by the Message feature to retrieve voice messages, or to set up CLASS (CMS) services for lines and sets. Telco features are accessed by an installer or a system coordinator plus.

Terminal Endpoint Identifier:

See TEI.

Terminal equipment (TE):

A generic term for devices that connect to an ISDN network. Examples of ISDN TE are ISDN telephones, computers equipped with ISDN cards and video terminals.

Terminals and Sets:

A programming section that lets you assign and change settings that apply to the telephones and other devices connected to the Norstar system. Terminals and Sets programming is performed by an installer or a system coordinator.

Time and Date:

A programming section that lets you manually change time or date. The time and date can also be changed by pressing
[Feature] [*] [*] [T] [I] [M] [E]
and entering the Basic password or one of the programming passwords.

Transfer: [Feature] [7] [0]

A feature that lets you redirect a call to another telephone in your Norstar system, over a network or outside your Norstar system.

Transfer Callback:

If a transferred call is not answered after a specific number of rings, the call will return to the telephone that made the transfer. The number of rings is assigned under Feature settings in System programming. Transfer Callback does not apply to calls transferred externally.

Trunk:

The physical connection between the Norstar system and the outside world using either the public telephone system or a private network.

Trunk Answer: [Feature] [8] [0] [0]

A feature you can use to answer a call on any line that has an active Ringing service Service Mode, even if that line does not appear on your telephone. Trunk Answer is enabled in Services programming.

Trunk Module:

A module that allows you to install additional Trunk Cartridges in your system to provide up to 12 additional trunks.

 

U

U interface:

A two-wire ISDN interface used for both network connections and terminal connections to the ICS.

U-LT:

A type of loop provided by a BRI-U2 or BRI-U4 Card. It connects the ICS to ISDN terminal equipment which uses a U interface.

U-NT loop:

A type of loop provided by a BRI-U2 or BRI-U4 Card. It connects the ICS to an ISDN network.

Unsupervised line:

A line for which disconnect supervision is disabled. If an external caller hangs up, the Norstar system does not detect the disconnection and does not hang up its line. See Disconnect Supervision.

User Data:

User Data is an option in the Set Copy feature. User Data refers to the personal settings that are unique to an individual telephone, and are not programmed for the system. User Data is programmed at each telephone. These settings, for example, include Personal Speed Dial and the assignment of programmable memory buttons.

User Filter:

See Restriction filter.

User Preferences:

a programming section that lets you assign autodialers, user speed dial codes, display contrast, and other settings to a specific telephone or person. You do not have to program these settings at the person's telephone. User preferences are assigned in Terminals and Sets programming.

User Speed Dial: [Feature] [*] [4]

Two-digit codes (71-94) can be programmed to dial external telephone numbers. User Speed Dial numbers are programmed for each telephone, and can be used only at the telephone on which they are programmed.

 

V

Voice Call: [Feature] [6] [6]

A feature you can use to make an announcement or begin a conversation through the speaker of another telephone in the Norstar system. The telephone you call will not ring. Instead, the person you call will hear a beep and then your voice. Their telephone will beep periodically to remind them that their microphone is open.

Voice Call deny: [Feature] [8] [8]

A feature that prevents your telephone from receiving Voice Calls.

Voice message center:

If you have subscribed to Call Display services you can receive visual Voice Message Waiting Indication, providing your telephone has a display. If you have Voice Message Waiting Indication, you can program the telephone numbers required to access up to five different Voice Message Centers. You can also program which of the five Centers is to be accessed by each specific line.

 

W

Wait for dial tone: [Feature] [8] [0] [4]

A feature that causes of sequence of numbers to pause until dial tone is present on the line before continuing to dial. The Wait for dial tone symbol (‡) uses two of the 24 spaces in a dialing sequence. This feature requires a Services or Combo Cartridge.

wireless:

See Companion.
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