Mike's PBX Cookbook

Common Telephone Features

To Call an Extension:

  1. Lift handset or press an INTERCOM key
  2. Dial the extension number

To Use Voice Call:

  1. Lift handset, press Voice Call key or press the Feature button, then press 66
  2. Dial the extension number
    *If person is on the phone, Voice Call will not work

To Call an Outside Line:

  1. Lift handset or press INTERCOM key
  2. Dial "9" followed by the telephone number
    (Depends on system configuration, may not be applicable)

To Place a Call on Hold:

  1. Press the hold key

To Retrieve a Caller Held on Your Phone:

  1. Lift handset
  2. Press the INTERCOM key or line button that has the flashing triangle next to it

To Transfer a Call:

  1. While a caller is on the line, press the softkey under the word TRANSFER in the LCD display or Feature 70
  2. Dial the extension number of the person you are transferring to
  3. You may announce the call at this time by waiting for the called party to answer
    *Press the JOIN softkey to complete the transfer
    *Press the RETRY softkey to enter a different extension
    *Press the CANCEL softkey to return to the caller

To Park A Call (Puts a call on hold so that it can be picked up from any telephone on the system):

  1. While a caller is on the line, press the CALL PARK key or press the Feature button, then 74
  2. Look at the display to see where the call is parked, the display will show a 3 digit park code
  3. Hang up the receiver

To Retrieve a Parked Call:

  1. Lift handset or press the INTERCOM key
  2. Dial the park code (Example 101, 102)

To Page:

  1. Lift handset
  2. Press the PAGE key or press the Feature button, then 611
  3. Make your announcement
  4. Press the release key

To Turn On or Off Do Not Disturb:

  1. Press the DND key or press the Feature button, then 85
  2. To turn it off: Press the DND key or the Feature button, then #85

To Make a Conference Call:

  1. Make or receive the 1st call
  2. Press the Hold key
  3. Place 2nd call
  4. Press the Conference key or press the Feature button, then 3
  5. Press the INTERCOM key next to the held first call

To Pickup a Specific Ringing Extension:

  1. Press the Call Pickup key or press the Feature button, then 76
  2. Dial the extension you want to pick up

To see the Call Duration Timer:

  1. During your call or just after your call
  2. Press the Feature button, then 77
    *This will show you a "static" duration of your call

To Use Last Number Redial:

  1. Press the Last No. Redial key or press the Feature button, then 5
    *This will redial the last number you called

To Check to See What is Programmed On a Particular Button:

  1. Do a "Button Inquiry" by pressing the Feature button, then * 0
  2. Hit the button you want to check and it will show in the display what is programmed there.
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