Phantom Terminal Numbers
Phantom Terminal Numbers allow you to define and configure terminal numbers with no associated physical hardware. Normally a TN with no physical hardware is dissabled.
With Phantom TNs configured, users can define phantom Directory Numbers (DNs) as well. This feature, in conjunction with Default Call Forward All Calls (DCFW) allows a call to a phantom DN to be redirected to an existing telephone.
1. LD 97 - Configure a phantom Superloop
Print CEQU in LD 22, a phantom loop is shown with the prefix P.
If a Phantom Loop exists, note the loop number and continue with step 2, otherwise configure one:
|Local Superloop in multiples of four; forOption 11 systems, range is 64-80 in multiples of four; precede loop number with "N" to create a phantom loop; precede with an "X" to remove a terminal loop.|
Each Phantom Superloop supports upto four 16 port analog line cards.
2. LD 10 - Define a TN for the phantom loop
|REQ||NEW, CHG||Add or change|
|TYPE||500||Only analog (500/2500) type telephones support Phantom TNs|
|TN||l s c u
|Terminal number (loop, shelf, card, and unit); if the loop is a phantom loop,
"PHANTOM" is echoed to teh technician.
For Option 11
|DN||xxx...x||Directory Number; must be a single appearance DN|
|CLS||CFXA||Call forward external allowed, if required.|
|FTR||Default DCFW length (12) and default CFW DN xxx...x (with BARS access code if external)|
3. Feature Operation
Operation of this feature with Call Forwarding is described below
- A call is directed to a phantom DN
- If the phantom DN is Call Forward Activated, the call is directed to its CFW DN
- If the phantom DN is Call Forward Deactivated, the call is directed to its Default CFW DN
In other words, dialing the Phantom DN, the call will always ring the DCFW DN, and this can be an external number!
Opt 11C Phantom Loops and associated TNs
With Rls 23.55, the loop number range is 64-80 in multiples of 4 - corrisponding to slots 41-60. With Rls 24+, the range is increased to 96-112 in multiples of 4 - corrisponding to slots 61-80. Refer to the following table to find the correct loop and slot number:
Multiple users on a phoneset, each with DID and Voicemail
Another application for phantom DNs is to allow multiple users, with their own DNs, to share one phyical set. When a phantom DN rings, it is forced to forward (DCFW) to the physical phoneset - users with displays can see the forwarded number and tell who should pick up. If nobody answers, with Secondary Forwarding (CLS SFA), the call is forwarded again to the voicemail DN programmed in the phantom DN (FTR FDN xxxx).
Mailboxes are set up exactly as if the phantom phones were physical, with the phantom's extension as the mailbox extension number. The users will get no indication voicemail is waiting from a phantom phone, so they'll have to manually check it on their own.