39xx Flash Download
How to upgrade M3900 series digital set firmware (eg. after an upgrade) to re-enable the softkey features (transfer, conference).
Requires upgrade: Softkeys are missing!
After upgrading: Softkeys are present.
The process takes 8-10 minutes per set, so if you have a lot of sets, build a schedule in LD 97 to perform the task out of hours. Before you start, make sure the system disk firmware files are up-to-date: see below for peripheral software update instructions.
LD 32 - Check the flash firmware level of sets:
Check the firmware version of an individual set with
fwvu l s c u:
>ld 32 NPR000 .fwvu 8 0 12 0 ****M3900 VERSION REPORT**** TERMINAL TYPE = 020 CORE FIRMWARE VERSION = 024 FLASH FIRMWARE VERSION = 083
Or, check the firmware version of all sets with
>ld 32 NPR000 .fsum all TYPE:3904 CUST:00 PDN:773803 TN:008 0 12 00 FW:083 TYPE:3904 CUST:00 PDN:773804 TN:008 0 12 01 FW:083 TYPE:3904 CUST:00 PDN:773805 TN:008 0 12 02 FW:083 :
To update the firmware of a specific set, use
fdlu l s c u in LD 32.
For multiple sets, configure a schedule to be executed out of hours.
LD 97 - Configure a Download Schedule:
We will set up a firmware download schedule in load 97, and then tell it to run in load 32.
|REQ||CHG PRT||Change or Print schedule|
|TYPE||FDL||Flash Download for M3900 Sets|
|FDTP||ALL||All 39xx sets, or specify: 3902, 3903, 3904, or 3905|
|FDTM||(NO) YES||Time interval restriction for Flash Download: (NO) No change to time intervals, YES Change time intervals|
|- FDAY||d n||Day and number of time intervals for Flash Download. Prompted only if FDTM = YES
d = day of the week (0-6 for Sunday to Saturday)
n = number of time intervals (0-4); to disallow download for the day, enter 0.
|- FINT||s l||Starting hour and length for a time interval. Prompted n times if n>0. |
s = starting hour (0-23)
l = length of interval in hours (1-24)
|- FDAY||<cr>||FDAY is re-prompted until carriage return <cr> alone is entered|
|Carriage return <cr> through all other prompts until finished, or continue to restrict the schedule to a specified TN/DN range:|
|FTNR||(NO) YES||TN range restriction option for Flash Download.|
|- FSTN||l s c u||Starting Terminal Number for Flash Download. Prompted only if FTNR = YES|
|- FETN||l s c u||Ending Terminal Number for Flash Download. Prompted only if FTNR = YES|
|FDNR||(NO) YES||DN range or list restriction option for Flash Download.|
|- FDDN||c d1 d2||Flash Download Prime Directory Number range. Prompted only if FDNR = YES|
Where: c = Customer number, d1 = starting prime, DN d2 = ending prime DN
|FRCE||(NO) YES||YES: Force flash download to all the specified sets regardless of their current firmware versions.|
NO: only sets whose firmware version is different from version currently found on the system disk.
|FVER||(0)-99||Flash firmware version specified for full report.|
Where: (0) = Report all Flash firmware version, 1-99 = Selected Flash firmware version
- If two or more intervals are specified, they must be non-overlapping, non-consecutive, and in increasing order.
- Flashing is automatically paused one hour before virtual midnight (see TODR in LD 17) to allow midnight routines to run.
- Schedule Flash Download to run out of hours because a) it's a memory hog and b) it may affect call processing.
LD 32 - Perform Flash Download(s):
Use the following load 32 commands to start the upgrade per schedule:
FDLS- Start running firmware upgrades according to the LD 97 schedule
FDLC- Cancel the upgrades
>ld 32 NPR000 .fdls BUILDING TREE .. TRIGGERING DOWNLOAD NOW
Manual upgrade commands:
- DO NOT exit LD 32, or unplug the phone, while running. If interrupted, you may brick a phone!
- Each firmware update takes 8-10 minutes - therefore, it's best to schedule it out of hours.
- A progress bar is shown on the phones display during the update process.
FDLF l s c uto try and revive a dead (no firmware) phone.
Print the firmware level of sets again with
FSUM ALL, or
FWVU l s c u, to confirm update performed.
Note: If a phone still displays "Awaiting download" after the schedule is over, try to revive it in LD 32:
- First, cancel the schedule:
FDLF l s c uthe dead set.
SDL000 hw a v mis displayed for each successful download.
where: hw = telephone type, a = Terminal Number (TN), v = version, m = Mode.
SDL2110 e hw a v mis displayed for each unsuccessful download
where: e = reason code, hw = telephone type, a = TN, v = version, m = Mode.
UPDATE peripheral software versions on the system disk
LD 22 - Print peripheral software versions:
To Print firmware versions found on the system disk:
Prompt Response Description REQ PRT TYPE PSWV Peripheral software versions on disk.
The firmware versions for each M3900 Series set type will printed along with the versions of any other downloadable peripheral software. Use this information to determine if patching is necessary.
psdl list (List Peripheral Software DownLoad files) in LD 143.
>ld 143 CCBR000 .psdl list 3900 language set currently installed on the switch : Release and Issue x210750q VERSION 100 1. Global version : psdl.rec/psdl_1.rec
Obtain the new Loadware files (from Avaya's ESPL website), copy them to a Compact Flash card, and place the card in the CPU faceplate (CF2). The loadware patches must be copied to the call server system disk /u/loadware directory, and installed:
- Log into PDT on the call server - loading and applying loadware patches can only be done via PDT.
- At the PDT prompt, type
cd /cf2, followed by
lland you should see the loadware files listed.
- One file at a time, copy the loadware files over with
copy <filename> /u/loadware
lwload <filename> [all]and
lwinst <handle> [all]
lwstatshows status of loadware patches on call server
Further details: Load Patch procedure.