Mike's PBX Cookbook

Intercept Treatments

Intercept Treatments are set in LD 15, INT_DATA, and printed in LD 21
An intercept situation is shown with the 4 possible call originators: Stations, Attendants, TIE or DID trunks. eg:

CTVN OVF OVF OVF ATN  - intercept treament for calls to vacant numbers (CTVN) for the four call types.

Call Types:

 

Intercept to:

  • Station (first entry)
  • Attendant (second entry)
  • TIE trunk (third entry)
  • DID trunk (forth entry)
  •  
  • ATN - Attendant
  • BSY - Busy tone
  • NAP - Not Applicable
  • OVF - Overflow tone
  •  
  • RAN - Recorded Announcement (enter the RANR)
  • SRC1/8 - Announcement Source Channel (1 thru 8)
  • OFA - Overflow, then attendant
  • BST - Busy Tone
  • Intercept situations:

    Intercept situations and default treatments:

    INTIntercept situationSETATTTIEDID
    ACCDAccess deniedOVFOVFOVFATN
    CTVNCall to vacant numberOVFOVFOVFATN
    MBNRCall to Maintenance busy numbersOVFOVFOVFATN
    CTRCToll restricted callOVFNAPOVFNAP
    CLDNCalls to a Listed DNNAPOVFNAPNAP
    NINVBARS/NARS invalid callsOVFOVFOVFATN
    NITRBARS/NARS invalid translation callsOVFOVFOVFATN
    NRESBARS/NARS restricted callsOVFOVFOVFATN
    NBLKBARS/NARS blocked callsOVFOVFOVFATN
    MFVOMFC Call to vacant officeOVFOVFOVFATN
    MFVNMFC Call to vacant numberOVFOVFOVFATN
    MFCGMFC CongestionOVFOVFOVFATN
    LCKTCall to a lockout setBSYBSYBSYBSY
    UBRIUniversal BRIOVFNAPNAPNAP
    RCLERedirection count exceededATNOVFATNATN
    CONGCongestion tone(OVF) BSY
    DLTDirect Inward System Access Lockout(OVF) ATN or OFA
    LLTFlexible Line Lockout(OVF) ATN or OFA
    DNDTDo Not Disturb intercept treatment(BST) ATT or RAN

    Vacant Number Routing

    Note: the NET_DATA block overrides the INT_DATA block. For example, when VNR (vacant number routing) in the NET data block is set to YES (and configured with an RLI), the call no longer follows the CVTN setting in the INT data block. This is a way of sending vacant number calls to the NRS (via IP trunks) for end-point resolution. If you are not using this feature, make sure VNR is NO to have calls follow the CTVN entries.

    Example

    In the following example, we will make DID calls to vacant numbers (CTVN) hear a busy signal rather than goto the attendant.

    First, print the data block and check how its set now: CTVN for DID is set to ATN (marked in red)...

    LD 21
    
    REQ: prt
    TYPE: int
    TYPE INT_DATA
    CUST 0
    
    TYPE INT_DATA
    CUST 00
    ACCD OVF OVF OVF ATN
    CTVN OVF OVF OVF ATN <-----
    MBNR OVF OVF OVF ATN
    CTRC OVF NAP OVF NAP
    CLDN NAP OVF NAP NAP
    NINV OVF OVF OVF ATN
    NITR OVF OVF OVF ATN
    NRES OVF OVF OVF ATN
    NBLK BSY OVF OVF ATN
    MVFO SRC1 SRC1 ATN ATN
    MFVN SRC1 SRC1 ATN ATN
    MFCG SRC2 SRC2 ATN ATN
    LCKT BSY BSY BSY ATN
    RCLE BSY BSY ATN ATN
    CONG BSY
    DLT OVF
    LLT OVF
    DNDT BSY
    
    Second, change the data block to the desired treatment: OVF = overflow (busy signal)...
    >ld 15
    REQ: chg
    TYPE: int
    
    TYPE INT_DATA
    CUST 0
    ACCD
    CTVN ovf ovf ovf ovf  <----- Enter new values
    MBNR                  Hit <enter> until finished
    
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