Intercept Treatments are set in LD 15, INT_DATA, and printed in LD 21
An intercept situation is shown with the 4 possible call originators: Stations, Attendants, TIE or DID trunks. eg:
CTVN OVF OVF OVF ATN- intercept treament for calls to vacant numbers (CTVN) for the four call types.
Intercept situations and default treatments:
|CTVN||Call to vacant number||OVF||OVF||OVF||ATN|
|MBNR||Call to Maintenance busy numbers||OVF||OVF||OVF||ATN|
|CTRC||Toll restricted call||OVF||NAP||OVF||NAP|
|CLDN||Calls to a Listed DN||NAP||OVF||NAP||NAP|
|NINV||BARS/NARS invalid calls||OVF||OVF||OVF||ATN|
|NITR||BARS/NARS invalid translation calls||OVF||OVF||OVF||ATN|
|NRES||BARS/NARS restricted calls||OVF||OVF||OVF||ATN|
|NBLK||BARS/NARS blocked calls||OVF||OVF||OVF||ATN|
|MFVO||MFC Call to vacant office||OVF||OVF||OVF||ATN|
|MFVN||MFC Call to vacant number||OVF||OVF||OVF||ATN|
|LCKT||Call to a lockout set||BSY||BSY||BSY||BSY|
|RCLE||Redirection count exceeded||ATN||OVF||ATN||ATN|
|CONG||Congestion tone||(OVF) or BSY|
|DLT||Direct Inward System Access Lockout||(OVF) ATN or OFA|
|LLT||Flexible Line Lockout||(OVF) ATN or OFA|
|DNDT||Do Not Disturb intercept treatment||(BST) ATT or RAN|
Vacant Number Routing
Note: the NET_DATA block overrides the INT_DATA block. For example, when VNR (vacant number routing) in the NET data block is set to YES (and configured with an RLI), the call no longer follows the CVTN setting in the INT data block. This is a way of sending vacant number calls to the NRS (via IP trunks) for end-point resolution. If you are not using this feature, make sure VNR is NO to have calls follow the CTVN entries.
In the following example, we will make DID calls to vacant numbers (CTVN) hear a busy signal rather than goto the attendant.
First, print the data block and check how its set now: CTVN for DID is set to ATN (marked in red)...
LD 21 REQ: prt TYPE: int TYPE INT_DATA CUST 0 TYPE INT_DATA CUST 00 ACCD OVF OVF OVF ATN CTVN OVF OVF OVF ATN <----- MBNR OVF OVF OVF ATN CTRC OVF NAP OVF NAP CLDN NAP OVF NAP NAP NINV OVF OVF OVF ATN NITR OVF OVF OVF ATN NRES OVF OVF OVF ATN NBLK BSY OVF OVF ATN MVFO SRC1 SRC1 ATN ATN MFVN SRC1 SRC1 ATN ATN MFCG SRC2 SRC2 ATN ATN LCKT BSY BSY BSY ATN RCLE BSY BSY ATN ATN CONG BSY DLT OVF LLT OVF DNDT BSYSecond, change the data block to the desired treatment: OVF = overflow (busy signal)...
>ld 15 REQ: chg TYPE: int TYPE INT_DATA CUST 0 ACCD CTVN ovf ovf ovf ovf <----- Enter new values MBNR Hit <enter> until finished