One of two hunting types may be specified to determine the order in which the extensions in the group will be searched to find a free extension. These are :-
- Linear Hunting (LIN)
Hunting starts from the first DN in the list to the last, until an idle extension is found.
- Round Robin (RRB)
Hunting starts at the first free extension after the last extension used, therefore distributing calls evenly among members.
Any member can opt out of the group to prevent being accessed via the pilot DN.
Users enter a Flexible Feature Code for Group Hunt Termination Deactivation - GHTD (e.g. #59).
Digital set users may have a dedicated key to opt out.
This feature is implemented in two stages:
- The first stage uses LD 18 to define the extensions in the group.
Each extension is placed in "STOR" of what is termed the "Group Hunt List".
The list is identified by a unique list number. There is a separate list for each hunt group in the system.
- The second stage uses LD 57 to define the Pilot DN and associate it with the "Group Hunt List".
Two examples are given below.
Example 1 details the steps taken to change the extensions in an existing group.
Example 2 details how to create a new group.
Example 1 - Changing the Extensions In a Departmental Hunt Group
In this example an extension (DN 2555) is added to the group identified by Pilot DN
The procedure consists of three parts:-
- Using LD 57 to obtain the list number for Pilot DN (2111)
- Using LD 20 to print the extensions in the list.
- Using LD 18 to change the list
1. First find the list number.
> LD 57
TYPE FFC Always enter FFC to this prompt.
CODE PLDN Request printout of Pilot Directory Numbers.
The system responds by printing out all Pilot DNs defined on the system.
PLDN 2111 Pilot DN is 2111.
USE GPHT Used for Group Hunting.
LSNO 063 List number 63.
HTYP RRB Round Robin type hunting.
CFWI NO NO indicates that any extension in the group that activates Call Forwarding will be excluded from the hunt group (YES would indicate that any extension in the group that activates Call Forwarding will still be included in the hunt group.)
MQUE ALL Calls may be queued when all extensions in the group are busy.
- ALL indicates that every incoming call will be queued and will hear ring tone when all extensions in the group are busy.
- 1 indicates that only the first call will be queued.
- 0 Indicates that no calls will be queued.
ACTM indicates that the number of calls allow to queue will be equal the number of Active memb
**** Exit Program 57.
2. Now print the extensions in list 63.
LSNO 63 Specify the list number.
SIZE This is a system response indicating the maximum number of extension permitted in this list.
RNGE You can limit the number of group members (extensions) printed by specifying the numbers of the stores you wish to print. Carriage return indicates that all stores are to be printed.
The system responds with the listing.
GHLN 0063 List number.
GHT List type.
PLDN 2111 Pilot DN.
DNSZ 4 Indicates that the DNs stored have a maximum of 4 Digits.
STOR 0 2202 DN 2202 is held in store 0.
STOR 1 2303
STOR 2 2404
STOR 3 2505
STOR 4 Store 4 is spare.
3. In this third stage we add DN 2555 to list 63.
TYPE GHT Identify the type of list.
LSNO 63 Identify the list number.
STOR 4 2555 Add DN 2555 to the spare store number 4.
Note: To delete an entry from a store, select the store as if you were changing its contents (above) and press the space bar twice then carriage return until the REQ prompt appears and then exit the program.
Example 2 - To ceate a new Hunt Group
REQ new TYPE ght LSNO x DNSZ 4 ( dn digit length ) SIZE 10 define max number of DN's in list WRT c/r stor 0 1st dn WRT c/r stor 1 2nd DN WRT c/r stor 2 3rd dn ....
.... and so on until list is complete
REQ chg TYPE ffc CUST 0 FFCT c/r CODE pldn PLDN (enter pilot dn here) use gpht (group hunt) lsno xx (pilot DN is assigned to this list number...) htyp rrb (indicates round robin hunting LIN for Linear hunting) cfwi no mque all pldn (create another Pilot - C/R till you see REQ) REQ end
End of procedure.