Mike's PBX Cookbook

User Profile licenses

Basic User:

This is a default function of IP office. Has all basic core functions enabled. The Basic User is suitable for common areas such as meeting rooms, and users with basic communication needs.

Office Worker User:

This User Profile is targeted at users who are working in the office. The Office Worker can be used with wired or wireless phones. Avaya OneXPortal can be accessed through the Office Worker User as well as unified messaging service.

Teleworker User:

This User Profile is targeted at users that work from home or elsewhere with Internet connection to the office. A Teleworker license enables a user to use Avaya OneXPortal, IP Office Video Soft Phone, and Unified Messaging functionality for voicemail/email integration.

Mobile User:

The User Profile is targeted at users with mobile devises such as field sales and service staff that are often on the road. This software provides functions such as one number access and call control as if 'in the office', enabling them to never miss a call.

Power User:

This User Profile if targeted at key knowledge workers with the need for both Mobile Worker and Teleworker functionality. The Power User license enables a user to use Avaya OneXPortal, IP Office Video Soft Phone, all Mobility features and Unified Messaging Services.

Receptionist User:

This User Profile is targeted at operators and/or receptionists and provides a visual PC interface for call handing and management for multiple sites (up to four of these users are supported on each site). The Receptionist User enables a user to us IP Office Soft Phone console. This is a Windows PC application intended for the receptionist and/or operator.

Customer Service Agent:

This User Profile is targeted at employees who are responsible for fielding customer service calls. This agent license enables the user to use IP Office Customer Call Reporting. It provides them with a web browser interface to view key statistics in real-time and also allows supervisor to track performance with IP Office.

Customer Service Supervisor:

This User Profile enables service supervisors to track, measure, and create reports for agent productivity via a web browser interface. This supervisor license enables a supervisor to use IP Office Customer Call Reporter (up to 30 supervisors can be license on IP Office Customer Call Reporter).

To use a Softphone:

The Softphone takes the place of a desk phone features and allows calls from a PC. IP Office requires a user license to enable the Softphone feature. There are two license choices; Power User and Teleworker.
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